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I have been a happy Era 100 user until the right channel in an Era 100 stereo pair stopped working today. It ONLY malfunctions when I group this Era pair with a stereo pair of Play:5’s playing a Line-In source. The left speaker in the Era pair continues to play without error. The Era pair CAN play from any streaming source in stereo without error. The malfunction only occurs on the Era pair when playing from a line-in source on the 5’s.

i have restarted all speakers in the house, unpaired the Era stereo pair and created a new pair, factory reset the right speaker in the Era pair, and the error continues.

Thoughts on what may be going on here?

 

Try increasing the Audio Delay under the line-in settings for Play:5s.

Try increasing the Audio Delay under the line-in settings for Play:5s.

Thanks for the response. Set it to Max…same issue. 

You can also try setting the Audio Compression setting in the Sonos app to Compressed. Also try  separating the Era 100s as a stereo pair and swapping the Era 100s (left speaker is now right speaker, right speaker is now left). Then create a stereo pair and test again.

Hi @VonBrick 

Welcome to the Sonos Community!

If ​​​@GuitarSuperstar’s excellent advice did not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - I think there may be a transmission problem due to interference. A read of our Reducing wireless interference help page may be of assistance first, however.

I hope this helps.

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