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Hi, I have a Sony tv remote using Bluetooth but it won’t connect to my Sonos Soundbar using IR via Sonos app. Any resolution? TV is connected to sound at using optical with no problem hearing sound just cannot connect to tv remote.

I have an apple TV and recently got a sonos Beam.AppleTV is HDMI to the First HDMI port, Beam to the ARC port.It passes sound fine. Apple TV controls volume fine. But the TV no longer turns on when the apple TV is turned on.Even the original TV Remote doesn’t work when the beam is connected. I have to turn the TV on at the TV front panel. Troubleshooting things I have tried:I have disabled IR on the Beam, I have toggled AnyNet settings and Apple TV remote pass through settings.It HAS worked a few times, but everytime I get it to work once, it never works again.I set up voice controls, first Test “Hey Sonos, Turn on TV" worked fine, then when we actually tried to use it, it stopped working.Sometimes, very rarely, the Apple TV will turn on the TV when it powers on, but it is inconsistent and never works when I actually want it to.This is incredibly furstrating and I don’t understand what the conflict is, I have toggled, re-set up and tried every combination of settings. I just want to us

I read that there’s an outage that causes Google Assistant to say that it’s playing a song but the song doesn’t actually play.  I was having that issue and so I removed Google Assistant from my Beam and Move.  I didn’t see that the outage was happening until after I did that.  Now I’m trying to add Assistant back to my speakers but every time I get the, “There was a problem adding Google Assistant” error.  Is this also related to the outage?  I’m guessing so but confirmation would help ease my mind a bit.  If anyone knows, I would be greatly appreciative.  Thanks!

Hi,I have a record player by audio-technica it has a line out socket & bluetooth.My sonos system is made up of a Sonos ArcSub Gen 22 X One SL’s none of which have bluetooth or line out.So If I am not mistaken my cheapest option to get the record player through my Sonos. Would to add a Sonos Roam which has bluetooth.  But would that then play my tunes on all my speakers ?? TIA 

I am using an iPad with iOS version 10.3.4 and wondering if there is an earlier version of S2 that will still work on my iPad thx

Hi forum I have sonos playbar together with two sonos one sl as rear speakers, as tv speakers. Playbar is connected through a HDMI switch, as my Samsung does not support HDMI pass through.  When I’m watching Apple Tv (hdmi → hdmi switch→ toslink → playbar) it can output Dolby Digital 5.1 when supported shows has that. Sounds excellent btw.  But when I’m watching blu-ray/dvd (sony bdp-s1500 → hdmi → hdmi switch → toslink → playbar) Sonos app only show Stereo PCM regardless of setting I use.  Digital audio output: Auto or PCMBD AUDIO MIX: on or offDolby Digital Compatible output: on or offAudio DRC: auto or on or offDownmix: surround or stereo  Anyone have any suggestions or experience?  

I moved. Setting up my Sonos One SL was easy to the 5 MHz band of my wifi. Then I set up the older components: Playbar, Sub and two Sonos 1s ... until one of the 1s was dropped from the pair (and, actually, the whole room), and now when I factory reset it and try to add it back, the app creates a new, parallel room and defaults to the 5 MHz band on which it doesn't work. Can't figure out how to switch it back to the 2.4 MHz band with the other components (even after deleting the One SL so that there would only be one network active). Hepl, please: I'm so frustrated I'm willing to consider alternatives after more than a decade on this platform....

I connected speakers back to my Amp after trying my old amp and although it’s working fine to play from the app, it won’t play from the line-in (connected to turntable via a pre-amp). I tried connecting a CD player to see if it’s the pre-amp and that didn’t work. There is a buzzing sound only.. Tried re-starting etc.. no luck. Any ideas? 

Hi.im using the beam gen 2 for some time now.im using it with the newest Apple TV 4K without atmos because my tv have only Arc.(no earc).today I thought maybe I can use the atmos on my Xbox series x but there also it says it can’t play atmos although my tv does support Dolby digital plus. I downloaded the Dolby app and still no atmos.also I did a test on the Xbox of the sound channels and left/ right was REVERSED. Is it a problem with Xbox or something wrong with my beam?I thought I hear reversed channels for sometime but on other forum people told me there is no way this could happen.is there a fix for all of this?thanks in advance 

This issue is similar to “Sonos no longer finds NAS network path” but is S1, the library is very small and the ping to the router where the NAS is seems to be fast. Router (Nighthawk R7000) has a small USB-HD connected as a network folder. All accesses with NO password.My desktop (Windows 10) is able to connect as network location but Sonos S1 (from desktop or Android App) is not, that means, S1 is not able to add a music library as a network device.The error is related to "Server stack" (error 900).Like the other question, this was working fine for years and for months now Sonos no longer accesses the music library. No idea what could be changed in my system.Think I have tried all net-basic things but no luck. Need help. Any advise ?

Hi all!I received my Sub Mini yesterday, and having some trouble connecting it to my system.When I plugged it in, the status LED is white and I could not find it in my S2-app, so I supposed I need to reset it.Plugged it out from power, hold Join button (the only button on Sub Mini) while plugging it in. The status LED began to blink white, but after a while it just came back to fixed white light, which is a little more dull / dimmed than the blinking.I have tried this many time, but still haven't been able to reset it in order to pair with my system.I then plugged ethernet port in to it, and was able to find its IP in my network, and Web Interface (port 1400) works just fine (REPORTED as Sub Mini, too!), so it's not totally dead, but it seems like there isn't a way to reset it from Web Interface.Have anyone experienced this problem (on both Sub Mini and other devices), and any tips would be greatly appreciate!Cheers!

Hello… I would like advice on removing my existing Play 1 surround pair and replacing them with my new Fives.  I’d like them gone from the S2 app as well so there’s no confusion when I add the Fives.Would I be right in selecting “Remove Surrounds” in the app to remove the Play 1s then, do a reset on them before unplugging? Then, plug in both Fives and add those to the Room the Play1s were in?I realize this is remedial stuff for most of you but, I haven’t replaced a speaker in my system since I bought them back in 2014.Thank you in advance.  Brad

I recently purchased a new Sonos Move Speaker. This is a replacement for one I returned under warranty. Both Speakers are listed & identified in my Sonos.com account.  The problem is I cannot get Alexa to recognize the new speaker even though I’ve applied the Alexa Skill and have gone through the “Add Device” process. What’s very weird is if I instruct Alexa to play music using the name of the “OLD” speaker (ie. Sonos Move on the Patio) it recognizes that speaker as “active” & and tries to play music on it…..buried somewhere deep in a trash can…..lolHas anyone experienced this situation and what did you do to get Alexa to recognize the new speaker and ignore/delete the old?

When I say hey Google play Pandora,  it's says it will play it then nothing. Anyone else having this issue. Started a week ago. 

My robot vac just chewed the cable. Now I’m looking at $80 replacement. Can Sonos fix this? Would be great if they changed this hardwired lead 😢 

Hi, I consider to connect a media player  “NewHank Playmate mediaspeler” to a Sonos stereo pair, this would allow me to connect CD player and a mic to that device. Would this setup work well?Thanks for your help. Kr Harald

Hello i connected my Sonos five with Samsung TV using Toslink(optical cable) + DAC + 3.5mm. My TV is also connected with Apple TV 4K. Is it possible to control the volume of my Sonos using Samsung/Siri remote (gen 1). Now both remote cannot control volume.

Hello, a recent (2 days) update has stopped my Sonos 1 working.  It tells me the speaker and bridge need an update but then tells me they aren't compatible with the suggested new App. Its been working absolutely fine up until the update,  i would appreciate any ideas or suggestions please.   Keith 

I have a SONOS Arc connected to my LG monitor. The sound bar stops working each time a scene changes during a movie, and a commercial is broadcast when watching broadcast television. The dropout lasts about 30 seconds, then begins to work again. 

Hi, I recently updated my Sonos, (all seemed normal) I then came to play my playlist from Amazon and I keep getting the error message ‘cannot add songs to the queue’. It only does this to my playlist, (my husbands, kids etc all play fine!) with no other information. My playlist isn’t particularly long (500ish songs) and if I can’t resolve this my Sonos is pretty much useless for what I want to use it for! Can anyone help? Thanks so much.

I have had my Sonos setup for quite a while, but over the past week the sound randomly dissappears when listening to Spotify. When listening to radio the problem doesn't occur. How do I fix this? 

I have a sonos sounder connected to a samsung tv and a sonos zone player.  We also have two speakers in the ceiling.  The speakers will connect to the sonos app and play and the sounder will play what is on the tv.  However, I can’t get the sounder and speakers to connect and play together for a surround sound.  Help.  This is an existing system in a new home, but I have reset everything. 

svc cannot recognise any playlists in the my sonos part of the app i am running android.

I have 2 x Moves paired in the kitchen, and just recently they have started to drop/disappear from my system. If i power them off and back on they eventually come back online after approx. 5 mins. On the app, when I look at System, there is a warning saying, “Kitchen not configured”. These have worked perfectly up till now, and I’ve had no change to Wi-Fi set up. Any ideas ? TIA 

Hello. uaing a one year old Sonos one for a year with GA voice control to play TuneIn radio stations via my Spotify account,  The Spotify account id setup as the default music sercive and worked fine until a couple of weeks ago.  After the voice command, nothing happens, but I can start th3 service via the Sonos App (old on3) w/o problem.  I can also ask GA to stop playing but not start,.  Anyone with ideas where to start ?