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how do I play my own stored music? and why do you send support emails that can’t be replied to? hardly supportive Moderator Note: Modified in accordance with the Community Code of Conduct.

My bf and I have separate homes each with a Sonos system.Sometimes when he’s at his place he mistakenly plays his spotify on my sonos (we’re not sharing wifi… so i guess the only connection is via his phone network). How is this possible ?And more importantly how can I stop it…

Hello. I am looking to add to my home cinema set up and keen to get some advice from the Sonos community. I currently have a Sonos Arc and was thinking about adding a sub and x2 Era 300 speakers in addition. I was thinking about locating the x2 Era speakers either side of the Arc approx 1 metre distance on side boards, in a front left and right configuration and the sub on the floor adjacent. Has anyone configured / set up in this way please and if so what is your experience of the sound quality? Thank you in advance.

When using Alexa as my voice service for ERA 300 I am unable to play Amazon Music with any voice command. Alexa responds to me with “Hmmm.. to do that first enable the skill for your Sonos ERA 300 in the Alexa app then ask me to discover devices”. I never had to do this with my Sonos Arc. When I go to the Amazon Alexa app on my phone I only see 1 available Sonos skill and it is already enabled. I tried removing all music services and voice services from the Sonos app and then re-added just Alexa as voice service and just Amazon Music as music service but that did not work. If I use Sonos Voice it is able to play from Amazon Music but is unable to recognize any of my Amazon Music playlist. This is really annoying since a big part of my decision to buy ERA 300 over Sonos 5 is its voice service integration! 

I had made a post months ago on my sub disconnecting from my system and not being able to get it back but I ended up resolving that via leaving it unplugged overnight and it connected fine the next day. It seems to have been fine since but then last night I noticed I wasn’t getting any bass so I looked at the sub and it was flashing white. So I did the whole remove and readd and it claimed it was readded and working in the app however the sub was flashing green and when I played music or TV there was no bass. Now the REAL kicker here is when I turn the sub off in the app, I get bass out of it but the bass is low?I get no difference in bass response when adjusting the slider when on or off but I get bass when off vs on.I tried unplugging the back speakers & just leaving the Arc connected via ethernet but made no difference. Any ideas?

If I add 6 sonos architectural speakers to one amp will they each get enough power?   Or will this compromise the output of each?

Hey all!  I am upgrading my Beam Gen 1 to the Arc and got the Sonos One speakers ~1.5 years ago and was curious if Dolby Atmos sound will still play even though I have Sonos One speakers as my surround speakers?? 

Hi, we just moved into a new house that has pre-wire for up to 5 in-ceiling speakers. This is a typical setup of 3 in the front and 2 in the back just behind listening position.I am trying to design a system that uses 2 dedicated in-ceiling speakers for atmos and 2 more for rear surround and use a sound bar for center, i will be adding a sub for this well.The issue i’m having is trying to designate Atmos channels for a sonos setup, as my ceilings are high in the front (around 14-16 feet). Here are a few setups i have considered: Setup-1:Use the Arc (or even the beam) for center and use a amp for all 4 or 5 in-ceiling speakers (given the ohms are right) and add the subThis is probably the easiest to setup but im basically designating all my in-ceiling speakers as surround and having a couple in front and couple behind the seating position might not sound ideal for surround. And Arc might be by only atmos here which is not great cause i have very high ceilings. Or am i over thinking this

I purchased 8 Sonos speakers approximately 6 months ago (9/22) and I have the latest version of the Xfinity router with a very strong Wi-Fi signal for both the 5G and 2.4ghz bands. My router is no more then 20ft away from all 8 speakers. At first the connectivity problem was negligible but now (3/23) all 8 speakers are constantly and continuously dropping off and reconnecting all day long every day. I have worked with Sonos technical support but with no success. My connectivity issues actually worsened after contacting them on ( 3-2-23) My router doesn’t allow me to pick a channel on the 2.4ghz band (it stays on 1). Would purchasing a different router help? I am regretting my purchase and any helpful advice would be greatly appreciated!

I have five Play:1 speakers, 2 Play:5, 1 Beam, and 1 Sub. A circuit shorted and tripped the circuit breaker (CB) in the electric panel. A Play:1 and Sub were connected the circuit. After correcting the problem I reset the CB, returned to the room and P:1 and Sub were off, I cannot get them to restart. Does Sonos equipment have internal fuses? Is there a restart protocol that I am missing?

Wife and I both have Sonos2 app on iPhones. She starts up app and plays music on system. I start my app after session is going and it won’t sync to what’s being played. I can’t control speakers, pause music, etc. I can change names of speakers and update software for them, etc. Just can’t get to what’s playing now.  

I connected my Era 100 to my Samsung TV using Bluetooth.  It worked fine for about a fortnight but now there is only silence.  The TV indicates that it thinks it is outputting audio to the Era and the Era is is indicating that it is Bluetooth connected but there is no sound.  The Sonos App indicates that the volume on the speaker is at max.  I have tried rebooting both the TV and the speaker and also re-pairing but no sound is heard.  As it used to work any suggestions for why it is no longer working?

Is it possible to have a single Era 300 speaker as a Surround Rear and simulate the left and right channels? Would be nice to have the option, especially considering the price and also space limitations ...

HiI am about to buy a Roam or Roam SL but have read about severe battery drainage on the Roam with microphone. These posts are 2 years old.It will be used primarily outside (I don´t know if Automatic Trueplay only works within walls)  and Google Assistant will not be used.Will the Roam drain battery quicker than the SL with the microphone turned off?

Hi, appears this is a common one so apologies in advance.The bass has started distorting sometimes on my One, it's not always and not necessarily on high bass music(I mostly listen to Indie/Rock/Alternative so punchy drums and bass guitar) Its been set to 90% max from the day we bought it, to protect it) and always been setup with Trueplay, then bass and treble turned up to 5 & 7 respectively.I’ve done the usual reset and redo true play but it still does it…...is the speaker dead? If there are any Sonos tech people reading, I submitted diagnostics a few minutes after it did it quite bad recently, ref 566694998, if it helps.Thanks in advance, Mark

I’ve been noticing lately on my fileserver failed SMB access attempts which I’ve tracked down to two of my Sonos Play:1 speakers.Warning     SMB    Deny SMB1 host (security limitation).    Failed to log inI solely use S2 and the online documentation indicates that Play:1 is supported.https://support.sonos.com/en-us/article/sonos-s2-compatibilityWhy are these speakers still attempting to connect with SMBv1? Do they try v1 and if that fails, try v2, etc?I tried removing all music library shared folders from the S2 application and re-added them; still happening. I don’t see any Sonos configuration options to force SMB versions.Sonos OS: S2Version: 15.3Build: 72240060

Dialogue sync doesnt work,“fights with the TV speaker”alexa “can’t turn off” the TV. It’s the whole point of getting this speaker over any other fine quality speaker.doesnt generate enough volume. (when connected to tv and you;re playing content from a computer.cant use the S2 app for “all” features from the computer, need to do some from a phone… sorry, but that's ridiculous.The Beam is a failure. I want my money back or have it replaced with another product.Dont buy this product.

Hi All,Has anyone had issues with RadioApp suddenly stop working?It was functioning yesterday perfectly fine but my PlayBar stopped and dropped out of connection so I restarted and reconnected but now I cant access RadioApp and get the dreaded “Unable to browse music”I can use every other app for music I have tried so far, just the RadioApp one… Any suggestions? Is this a case for resetting everything and starting again?

Hi all, was hoping for some help here. Looking to install 4 JL Audio Pavilion speakers outside and hopefully power them with Sonos Amp. The speakers say 4ohms, so I’m not sure how all this works. Here’s the link for the speakers. Can someone let me know if this is possible?  Thanks in advance!https://www.jlaudio.com/pages/pavilion™  

I have an existing USB C to RCA adapter and assumed would work with my turntable but line in showing as disconnected? Does that mean it only works with the dedicated Sonos adapter ? 

I need to add ambient music throughout a 4 floor retail space. All floors are open floorplan and around 2500sqft. Needs to be as simple as possible. I was thinking 4x Sonos Era 100 per floor, one in each corner near the ceiling pointing towards the center, mounted with the Era 100 mount.Each floor will have its own wifi access point. What would be the best option for networking ands controlling all the speaker groups from one Ipad?Thanks!    

Hi!  I just recognized, that Sonos App 15.3 is not any more able to connect to Apple Music and Amazon Prime services. I deleted the App from my phone (iOS 16.4.1(a)) and re-installed it. Connection to the services is still broken, in addition I get a prompt asking me to logion to enable some new features. Login (to my Sonos account?) fails as well, and I just can keep trying, but have to force quit the app to return to using it. On my Mac the Sonos App continues to work properly in all regards. So I assume, that to has sth to do with the App.

The S2 app shows me duplicate albums, with one of these being the Master version. However neither of them is labelled. How do I know which is the Master Audio version? Is Sonos even able to play the Master versions?

Hi friends,   I have an existing 9.1 room wired with inceiling speakers and a traditional AVR.  I want to use a ARC for my front stage, then use 2 amps to push surround speakers.  Is this possible? So Channels 1-3 will be on the ARC and channels 4-9 will be on AMPs.  Can this be done software wise with the Sonos logic?

My ARC soundbar, Two One Gen 2 speakers and Sub Gen 3 have been set up as sourround sound on my LG Oled tv for a year using a panosonic router and eero system and has worked great. Now one of my One speakers is not working after a power outage. I’ve tried several time to connect but doesn’t play from my tv. Through the app it showed I had two systems one with arc, sub and 1 One speaker. The other system with 1 One speaker. I talked to support and was told to contact eero because this system only supports 2.4 GHz this was agter walking me through trying to connect the speaker and it seemed the speakers responded but did not connect to the other system or play music. This seems like a simple issue to figure out. I kept trying different fixes. Now I have 2 systems  and connected the two One Speakers and the sub they can play sonos radio, but are not connected to the arc or play surround sound from tv. Also I did see on this forum that my sonos equipment should be compatible with 5 GHz. An