Answered

Hello everybody,I bought 4 One SL speakers at once. And I installed the latest version of the Sonos app.all speakers have been paired with the app, and they all have had the latest S2 update.unfortunately there is a troubleshooting or a bug, because I am unable to have all 4 of the speakers together in the app.  Some more info on my situation: they all are connected over WiFi on the same network.I tried also linking them all over the wired network.  I see the 4 speakers on my “airplay” mode, like for example if I want to listen to Spotify, I have all 4 of them in the list. And they play all 4 the Spotify music. But unfortunately not all at one.if I ask Spotify to play more than one speaker at the same time, I neer to select the option of opening a room with the S1 Sonos app. Seems to be the standard Spotify respons.so when I delete an re-instal the Sonos app, I can click on the infinity button to pair/link and it works properly. For a 4 of them this works.but if I ask to add another sp

I’m running multiple Connect Amps. Music will cut out randomly. this occurs when using different music services including Amazon and tune-in. I typically pair two connect amps (dining room + kitchen). Occasionally it will cut out only in one (kitchen). I’m at a loss troubleshooting. diagnostic code from a recent occurrence ((Connect: Amp from my patio) 1183329370 Based on info I’ve found in the community, I have: 1. rebooted the equipment including modem, router and sonos2. changed the wireless channel from 6 to 1  

Hi, is there a way for me to easily switch between my sony neckband (when I do not want a Sound bar experience - late nights, early mornings) and the Sonos Arc?I have an older version of the sony neckband (SRS-WS1) and it currently plugs into my Sony TV’s A80CK optical out. I think I can switch the output on the TV to either the sound bar or the TV( which then works with the neckband), but the TV  always switch back to the sound bar.Short of unplunging the Arc, is there an easier way to switch between the two? -Andy

I have 2 Sonos Roam for use in both my home system and while traveling. I’m now on vacation and brought both Roam’s with me - in the home system they were working no problem. But now in my vacation location they refuse to power on. They’ve been charged overnight, during which time an orange LED appears at the base of the Roam. However that’s it. I’ve tried powering on normally, doing a hard reset etc but nothing seems to work. They’re both completely dead. The only function they seem to have is the orange LED when charging.  Basically extremely frustrated and hoping I can find some answers here! 

Hi… bought record player and Sonia move for daughters room. The device keeps connecting to another speaker built in device upstairs. Unless other device is turned off we can’t get record player to pair to device in daughters room next to Sonos move. Built in device upstairs has to have power turned off which requires a ladder and broom to reach power. Very annoying… any tips please 

I am wondering to build an immersive system if I can add 2-Era 300’s to a system that already has a Sonia Arc/Gen 3 sub with 2 rear channel surround speakers?  If I could do that to get true Dolby Atmos, what is the configuration of the room?Thanks!

I have a Sonos Arc/Sub 3/One SL system and they all came with EU power plugs. However here in Cyprus we have Type G power sockets (same as in UK). I would like to use power adaptors to connect, what ampere rating should I look for? Cyprus operates on a 230V supply voltage and 50Hz.

We moved from WI to SC.  Sonos streaming stations still thinks we’re in WI.  How do I change it?

I have a Sonos Amp hooked up to (2) Polk Atrium 8 speakers. They are stereo speakers with 4 input for stereo sound out of each speaker. It’s good for outdoor since they are spaced far apart. They are 8 ohms. I am wondering if I can a 3rd speaker on the system. It would techinically be a 3rd speaker OR a 3rd stereo setup. There would be 3 wires on each terminal.  Will the amp be able to handle it?

Can anybody list any viable option to connect the beam gen 2 to a ps5 and monitor combo without earc because monitors do not have it.  I know vroom sells a 500 dollar audio extractor but there has to be another way?And how about using a usb c Bluetooth rtx adapter with apt x?  Would that allow the era 100 and 300 to connect to ps5?  Can anyone confirm this?Thank you for your replies

Since the Five has got an Aux in, can use a Bluetooth adopter through the line in to play it by Bluetooth?

I got Tmobile WIFI about a month or two ago. I’ve had an ORBI RBR50. I have a Sonos Playbar, Move, and two Ones. I cannot for the life of me get them to stay connected. One or two will randomly connect, then disconnect, but they’ve never all connected at the same time since I got Tmobile. I have spent hours reading on the forums, calling Tmobile (who says to call Sonos), and back and forth. I’ve reset everything, tried hardwiring. Tried connected via SonosNet (which usually shows up grayed out). I’m only slightly techically savvy, so I really need help, otherwise my whole Sonos system is an expensive set of paperweights. Is there something I’m missing?

Hello, Similar to a lot of people I’ve been having trouble getting Dolby Atmos to work on an LG TV native app, specifically an OLED55G16LA TV.  It does work on the limited Amazon Prime content so not sure what the issue is but sounds like a software or setting issue rather than hardware. And I do have a premium ultra HD Netflix account. I’ve got an Arc linked to two Era 300s and a sub gen 2.  eARC is selected in the sound menus, and I have tried either ‘auto’ or ‘passthrough’ as suggested in some of the other threads.  Dolby Atmos in the menus I believe should be greyed out as that is for when using the TV internal speakers only. The solution suggested else where of unplugging the HDMI, re-plugging and selecting eARC makes to difference.  There are two options I’ve not seen mentioned inn other models ’TV sound mode share’ or ‘sound bar mode control’ but switching these on or off doesn't make a difference. At best I’ve improved the output from checking the app audio currently playing fr

I’ve asked this before but did not get anywhere…This problem used to NOT be a problem. Everything worked as expected.  This problem just started recently and there were no equipment changes.I have 2 Sonos SL One’s and 1 Roam.  All 3 are grouped.  When I use Alexa and tell her to play a Sirius channel on the group,  it works. All 3 speakers work fine.When I use an iPhone with iOs 16.4 and select AirPlay for playing track, I get a list that shows the phone and the 3 speakers (but not the group). I used to be able to select each of the 3 speakers, they would connect and start playing.  Now, I can select all 3 but only 2 connect. I get a message saying it cannot connect to the other speaker. I’m upgrading to iOs 16.5 but don’t expect any change. Again, this all used to work fine but not now.??????Thanks,Dave

Hi all. I’m setting up my sonance garden series 8.1 and I’m not getting any signal when I plug in the sonance sr2-125 amp (which is also connected to my sonos port).  When I connect the system to my Sonos Amp from my house system it all works fine. Any ideas of why I’m not getting signal on the sonance Amp? Thanks 🤙🏼

Good day, I would like to ask when voice assistants like Alexa and Google Assistant will be supported in Panama. I bought the product at an official store in Panama and was excited to use the built-in Google Assistant, but it's not currently available.Sonos Voice control is incredible, and I would prefer to use it. However, it says that it's not supported for YouTube Music. 

Hi community.I bought a new era300, and would like to upgrade the compatible devices (playbar and play 1) from my existing S1 wired setup, to a wireless S2 network.(I have other devices I understand are only compatible with S1 - 2x connect bridges and Gen 1 play 5 - but I’ll worry about them later!)I have successfully switched to wireless, and I see my playbar and play1 are WM1.But upgrading the OS to S2 has me beat! The error msg is 1101, and trying all the troubleshooting (rebooting router and devices, moving close to the router etc) doesn’t help.The device status is ‘incompatible’, and clicking into these the message suggests “an Ethernet cable connected to your router is required to allow wifi to be disabled”. I have tried connecting the device to the router via Ethernet … but that doesn’t work (and kinda doesn’t make sense, given I understand the system to be now wireless, correctly connected to my wifi, with the device system setting as WM1… wireless.)So I’m stuck at not being ab

Hello!   I am at the end of my trial period for a pair of Era 300s.  In a nut shell I really like them (using Apple Music). BUT I am getting ear fatigue as I think it’s due to the pair competing with each other. And I cannot get the imaging to balance out. What I mean is the only way to experience a center stage for vocals is sitting dead center between the pair, just like old school audiophile days. However, I tend to sit on either end of my living room sofa. I’ve done Trueplay multiple times, as well as place the speakers in different parts of the room. Note, I have high ceilings on half of the living room. And I’ve placed the speakers about 7 feet apart at an angle to the sofa, in order for both speaker to have the same ceiling height (You can see two pictures where I’ve experimented with speaker placement). I’ve spoken with Sonos support several times, and they’ve mainly stated Sonos removed the L/R Balance adjustment on Era 300s because of Spatial Audio. :(  They didn’t offer much

Hi Everyone.I have 2 Sonos devices, which are a Sonos Beam (2nd Gen) and 1 ERA 300.I know that I´m not able to make surround effect by now, but I have a few questions:Which is the best configuration for this 2 devices when working together? I was able to control my sonos beam with my Samsung Q80A remote controller, but now, ERA 300 is not responding when I turn up/down the volume, only beam is responding.. any way I can control both devices volume? Which is the best configuration of parameters for each device? I cannot add ERA 300 to Homekit, do you know how can I do that?Thanks a lotReally appreciate your help! 

Hi everyone and thank you in advance. I bought a sonos move and would like to set it up but my WiFi needs 2 different passwords in order to accept new devices. Sonos sadly only let's me put in one password so I can't connect my new device with the WiFi. Any way around that or a different kind of solution?

Can i use a pair of Fives instead of Arc for my home theatre set up? Will i then be able to listen to Music in 2.1 & movies in 5.1 when desired?

how do I play my own stored music? and why do you send support emails that can’t be replied to? hardly supportive Moderator Note: Modified in accordance with the Community Code of Conduct.

My bf and I have separate homes each with a Sonos system.Sometimes when he’s at his place he mistakenly plays his spotify on my sonos (we’re not sharing wifi… so i guess the only connection is via his phone network). How is this possible ?And more importantly how can I stop it…

Hello. I am looking to add to my home cinema set up and keen to get some advice from the Sonos community. I currently have a Sonos Arc and was thinking about adding a sub and x2 Era 300 speakers in addition. I was thinking about locating the x2 Era speakers either side of the Arc approx 1 metre distance on side boards, in a front left and right configuration and the sub on the floor adjacent. Has anyone configured / set up in this way please and if so what is your experience of the sound quality? Thank you in advance.

When using Alexa as my voice service for ERA 300 I am unable to play Amazon Music with any voice command. Alexa responds to me with “Hmmm.. to do that first enable the skill for your Sonos ERA 300 in the Alexa app then ask me to discover devices”. I never had to do this with my Sonos Arc. When I go to the Amazon Alexa app on my phone I only see 1 available Sonos skill and it is already enabled. I tried removing all music services and voice services from the Sonos app and then re-added just Alexa as voice service and just Amazon Music as music service but that did not work. If I use Sonos Voice it is able to play from Amazon Music but is unable to recognize any of my Amazon Music playlist. This is really annoying since a big part of my decision to buy ERA 300 over Sonos 5 is its voice service integration!