So all of a sudden my Sonos speakers would not play Spotify. I tried a bunch of different fixes and ultimately tried disconnecting from Spotify in the Sonos App. When I went to add it back in, it would not let me. It said something like cannot connect to Spotify. I called customer service and we went around and around. At one point they could see both speakers in my system and I could not. At another point I could see one and they couldn’t see either. We tried to run a diagnostics check but it would not connect. We tried rebooting my Wifi. This did not work. Basically nothing on the App was working corrrectly. I had waited 25 minutes and now been on the phone for another 45. At that point the rep starting going in the direction of my Wi-Fi blocking the Sonos app and started talking about me downloading the Xfinity app and check and reconfiguring my Wi-Fi so it could read the Sonos signal. Frustrated at this point, I said I would call back later. Has anyone ever experienced this problem? Does this sound like the right fix? It seems like a lot work to fix this issue including messing with my router, etc. I am ready to just toss my speakers and return to using another speaker I own that relies on Bluetooth.
Sonos App Not Connecting to Wifi
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I’m sorry to hear of the issues your are experiencing.
If you have one of the following models of Xfinity xFi router:
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Arris XB6 TG3482G
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Technicolor XB6 CGM4140COM
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Arris XB7 TG4482A
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Technicolor XB7 CGM4140COM
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Technicolor XB8 CMG4981COM
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Technicolor CBR CGA4131COM
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Technicolor CGM4331COM
Then we recommend you follow these steps:
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Launch the xFi app.
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Tap on the Connect tab.
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Scroll down and look for any Paused devices as shown below, preferably Sonos devices.
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Tap on the paused device, and the Unpause device button to unblock it.
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Confirm the action from the bottom popup menu.
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Once completed, the Sonos Player will be able to connect, register, update, or stream. You may need to reboot the affected Sonos component(s).
I hope you feel more comfortable making these changes with the instructions in front of you, and that this helps with the problem you’re having.
Edit: If you happen to have Microsoft Defender installed on your phone/tablet, please try disabling it and then try adding Spotify once more.
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