I installed the new play 3 device and connected it to wifi
now linking the device
on device white light is on
requests : password for my account
playing sound on device : now linking
msg : there was a problem linking your play 3 to your account
if i open the app in system : I do not see wifi connected although pw was entered
pressing network : let’s finish adding you play 3 to your system
same scenario and message
please advice
best regards, Guy
in sonos system info i see
play 3 kitchen
status:connected
serial nbr B8-E9-37-D5-F4-CE:4
sonos os s2
version 15..4 build 773041050
hardware version 18.8.1.3-2.1
series id A100
ip address : 192.168.1.46
WM : 1
OTP :
Sounds like an incompatibility issue with your 2.4Ghz WiFi signal and security mode.. ensure the router meets the Sonos system requirements stated here for the wireless network:
https://support.sonos.com/en-us/article/sonos-system-requirements
All Sonos products can connect to wireless routers or access points that support 802.11b/g WiFi over 2.4GHz. Additionally, all Sonos products can connect to WiFi networks that use WPA1 and WPA2 Personal security standards, as well as unsecured WiFi networks.
I had one ssid for 2.4 and 5G wifi
now disabled this and have different ssid for both
I can see the sonos is connected to router on 2.4G
the security is set to wpa2 in the router
from my pc I can ping the sonos box on indicated ip
restarted the sonos and try to link : same msg
best regards, Guy
the mode for the 2.4G is or
802.11 gn
or
802.11 g
currently it is 802.11 gn
I also tested to set to 802.11 g
reset of sonos and link : same msg
To try to get things running, can you attach an Ethernet cable temporarily? Once it’s on the network and running in your system properly, then sort the wifi link (if it doesn’t resolve when connected for a few minutes).
connected ethernet directly to router
same scenario : sound-press 2 buttons- linking to account : same error msg
best regards, Guy
i also tried on phone to link - same problem
best regards, Guy
Maybe it’s time to contact Sonos to have them take a look at this.
yes, monday at 10am they are available, I will call
The device received a software update, so internet connection is ok.
I also installed the app on IOS device and same msg
many thanks for all info
best regards, Guy
sonos contact
device factory reset - app reset - account reset
restart installation/connections..
now all ok
many thanks for all answers
best regards, Guy
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