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Answered

wireless not working on sonos 5

  • May 31, 2023
  • 2 replies
  • 103 views

Hi, I can only connect my Sonos five using Ethernet cable, wireless connection does not work and has not worked since I bought it. Tried to unplug and run diagnostics without success. What can I do to fix this problem?

Best answer by Airgetlam

Run the diagnostics while wired, and call in to Sonos. 

The ‘radio/wifi’ hasn’t accidentally been turned off in the controller, has it?

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2 replies

Airgetlam
  • Answer
  • May 31, 2023

Run the diagnostics while wired, and call in to Sonos. 

The ‘radio/wifi’ hasn’t accidentally been turned off in the controller, has it?


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  • Senior Virtuoso
  • May 31, 2023

Hi, I can only connect my Sonos five using Ethernet cable, wireless connection does not work and has not worked since I bought it. Tried to unplug and run diagnostics without success. What can I do to fix this problem?

As @Airgetlam says, check wifi isn’t turned off. If it is enabled, it suggests a faulty unit; why did you not return it as faulty when you bought it and discovered the fault?