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Zomez
Contributor I
May 31, 2023
Answered

wireless not working on sonos 5

Hi, I can only connect my Sonos five using Ethernet cable, wireless connection does not work and has not worked since I bought it. Tried to unplug and run diagnostics without success. What can I do to fix this problem?

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Airgetlam
AirgetlamAnswer
May 31, 2023

Run the diagnostics while wired, and call in to Sonos. 

The ‘radio/wifi’ hasn’t accidentally been turned off in the controller, has it?

Bruce
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2 replies

Airgetlam
AirgetlamAnswer
May 31, 2023

Run the diagnostics while wired, and call in to Sonos. 

The ‘radio/wifi’ hasn’t accidentally been turned off in the controller, has it?

Bruce
nik9669a
Senior Virtuoso
May 31, 2023

Hi, I can only connect my Sonos five using Ethernet cable, wireless connection does not work and has not worked since I bought it. Tried to unplug and run diagnostics without success. What can I do to fix this problem?

As @Airgetlam says, check wifi isn’t turned off. If it is enabled, it suggests a faulty unit; why did you not return it as faulty when you bought it and discovered the fault? 

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