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Hello, I was using two wifi networks (at home and in the office). In general they were configured the same way (even wifi name and password were the same). In each places I had my Sonos products configured (three speakers at home and one Play:1 in the office; all products are older ones and I use Sonos S1 to connect to them).

 

Few months ago I closed the office, packed my Play:1 and left it aside in the basement.

 

Today decided to power up that Play:1 at home - I’ve plugged it to the power, Sonos S1 app discovered the new product (which had been actually configured) and claimed it needs to be updated to the newest firmware.

 

However, during the update I received the “Update problem” information; I was trying several times but with no luck.

 

Then, I decided to reset the Play:1 (by unplugging from the power and pressing the play/pause button during the start). The led first started to blink orange, then green. So I started the configuration hoping to add this product to my network from the scratch. The product was found, I pressed play/pause and “+” buttons, the Play:1 was discovered, the configuration continued. Unfortunately, connecting took very long and at the end i received “Not connected” status. Several attempts, same result.

 

So I tried the alternative way - I plugged the Play:1 to the router directly, reset the product for the another one time and similarly: orange led, green led, product found instantly, and then the configuration stuck with “Not connected”. Two attempts, same result.

 

Worth nothing: all my 3 other products (Play:1, Play:5 and Connect:Amp) work fine.

 

I use iPhone with iOS 14 and have Settings>Privacy&Security>Local Network>Sonos S1 turned on.

 

Any clues?

Any chance you or your work has installed Defender on your iPhone? For some reason, it appears that there is something blocking the speaker from reaching out to the Sonos servers. Defender is the most recent issue, but any VPN, or port blocking software could do the same thing.

Have you tried to call Sonos Support directly to discuss it? They might be able to give you assistance much more quickly than posting in this community space. 

Airgetlam, I don’t use Defender. 
 

And haven’t called Sonos Support yet - it was after their working hours when I originally posted here. 

Well, it seems the problem might be somewhere else. I cannot check the update of my current system - there’s the same error 1101 there. :-/

OK, so I called the Sonos Support and we’ve solved the problem.

I needed to say goodbye to my old Sonos Bridge which probably did the problem with connecting and updating (error 1101). Currently I have my Sonos system plugged to the internet through one other device (Connect:Amp). In my case, to have it running Sonos requires to have at least 1 product connected to the router via an ethernet cable (it doesn’t work if I unplug the ethernet - even if all products had been added to the network).

All works, closing the thread.

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