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Hi,I’ve changed my TV  to wall hanging and thus the playbar also to wall hanging - hence I’ve had to change the previous optical / toslink cable to a new one with 90-degree plugs. In principle I only need this on the backside of my TV, but the cable has 90-degree plugs at both ends.Oddly my Playbar keeps saying it does not receive sound signal from the TV via the new cable - however I can see there is a red light in the cable so a signal should be there.I’ve tried resetting the Playbar and installing it again, but it’s still the same.I’ve tried the connection again with the old cable (with straight plugs) which works.Anyone good ideas?…..other then to use the excuse to upgrade to an Arc.Rgs and thanksMartin

Hello Everyone, just bought a new Sonos 300 Era and when opened the sealed box it has scratches on the edge in front. Does anyone have had the same issue? 

Does the Sonos arc support ethernet over HDMI so I do not have to use a separate Internet cable? I do not want to use the wireless connection.

I have permitted access from both Sonos and WMP. That’s about the extent of my computer ability. Can someone dumb down what else I can try or what I am missing? Thanks!! 

I have a Sony Bravia TV connected to my Beam. I recently moved and am now having issues with the sound. Before moving, if I switched from music, my Switch, or other item connected to tv, then back to my Roku, the sound was fine. Now, if I use any of those and go back to Roku, no sound comes from the Sonos, only the tv audio. I have unplugged both, waited, then connected each back several times. It works for a bit, then doesn’t want to work. Both tv and Sonos are updated on all software. Bravia Sync is turned on and I have tried going through the tv set up within the app, and it always says not connected.This is extremely frustrating and don’t know what else to do. I do not understand why it would work fine in one location then not work properly in another. 

I am getting an Audio-Technica turntable as a gift and could use some guidance on how best to connect it to my current Sonos speakers. It will be this model, AT-LP3XBT which has line out capabilities.I currently own two Play:1 speakers. I gather I could buy a Port (or I guess a not-ancient Connect?) for the turntable to connect it to my Plays, but could I alternatively just get an Era 100 and use that to beef up my sound and also broadcast to the Plays? Or are the Plays so old that they need the Port no matter what to get connected?I won’t have any passive non-Sonos speakers in the mix so...it’s not much to work with otherwise. Thank you!  

Hi - getting a little frustrated here, so hoping someone may be able to help.I’ve had a boost for a while which basically allows me to connect my Play:1 on our terrace to the rest of the system. I recently discovered it had been unplugged, which explains why the terrace speaker wasn’t working.Now, I don’t seem to be able to reconnect the Boost. I have tried all the rebooting/factory reset tips, but my app tells me that it is not connected (with the red dot). When I tap through to get it connected, I am told that ‘all products seem available’ and then that ‘your products are connected’, despite still saying the the Boost is not connected.I would be hugely grateful if anyone can help in any way.Many thanks in advance, Jez

I’ve managed to get my music library (USB stick plugged into router) imported into and playable in Sonos (Beam Gen 2), and when using a laptop this is just about OK -- though there doesn’t seem to be any way to do a shuffle play of the entire library or subdirectories within it, unlike every other player I’ve used at home and in the car -- is there a way to do this or am I missing something?However there’s no way to do this using the Android app which would be my normal method of controlling the system, it seems it can only use playlists. I suppose I could generate a playlist of the entire library (or parts of it) on the laptop, but I suspect the Sonos might choke on a playlist with >10000 tracks in -- and also I can only see how to add tracks to a playlist one at a time, is there a way to add multiple tracks or entire albums in one go?It seems that Sonos is completely focused on streaming and mostly ignoring customers who want to play their own music -- in my case built up over man

I Hv sonos home theatre with sub, playbase and two play 1. I am thinking of upgrading my play 1 with two era 100. Will I be able to use my existing floor stands for Play 1 for Era 100 or I will need to buy floor stands for era 100?

I have recently moved house and my Playbar is emitting a high pitch noise constantly when no music is played. Gutted to say the least! Been more than impressed with it until.it has randomly started outputting this fault. Anyone know a fix or how to contact Sonos support?

Bought a Sonos Play 5, Sound Bar and Sub in 2013.  I use them with my LG OLED TV.  I use the Sonos S1 Controller to control the system.The problem I am having is trying to set up an ERA 100 on a different E Mail address but same network to the above system I am not having much success.  Can anyone help 

Hi! Sonos Era 100 does not have Google Assistant, instead Sonos Voice Control. Does SVC have “voice match” similar to GA, so it knows if it’s me or my girlfriend who speaks to it? I want it to use the correct Spotify account, eg if my girlfriend is at home asking it to play music, it should use her Spotify account. I still want to be able to listen to music on my Spotify account at work. I think this is possible with the GA in eg Sonos One gen 2. Thanks!

"What could be causing my Sonos One with Alexa voice assistant to the error message 'Sorry, something went wrong' and how can I troubleshoot the issue?"

Hello Community:i am using a Philips Ambilight TV 55OLED805/12 with an Arc via HDMI and 2 Solo One SL for Surround. All on a strong WiFi.I am experiencing an echo if I put my advanced audio setting on the TV to Multichannel or Multichannel (Bypass). Turning the surround off via the app does noch resolve the issue and the echo is very notable on the Arc, especially with people talking. If I turn advanced audio setting on the TV to Stereo the echo disappears. Any guidance how I can use Multichannel without experiencing an echo?Appreciate all answers and advice upfront. Thanks Martin 

Can I add 1 era 300 to my current setup of the arc and sub gen 3. Plan on getting another era 300 when budget permits.

I can't figure out which cable(s) I need to connect my Beam to my Bush LED TV.

All of the discussions I have read about Dolby Atmos on the ERA 300 have related to streamed Music. I need to know if it would support Dolby Atmos from movies played via a Mac or Apple TV 4K

Recently my sonos plays one track only and not the entire album as before. Any idea how to fix this?Thx

Porque los sonos one desaparecen de AirPlay y tengo que cambiarlos de grupo para que aparezcan…. Y solo duran un rato y vuelven aparecer 

I have a custom mp3 stream added & working fine in the old TuneIn service, I can’t see a way to add it in the new TuneIn?I’m concerned support for the old plugin will be dropped.Ideally there’d be a way outside TuneIn to add custom mp3 streams. 

Hi my sonos port no longer works as a upnp renderer using foobar2000 on windows as the client/controller. Interestingly I'm able to use my Roam as a renderer and all speakers in my s1 system also work OK as renderer too from the same PC. Even more confusing is that BubbleUPnP (android app) IS able to send a UPnP stream to the Port.

Hi All, I need your advice and help !! as I have recently received my new ERA 300’S to add to my Arc and Gen 3 Sub,  The Spatial / Atmos  music that comes out through the app ( Apple ) is outstanding and i love the clarity and depth of the music,However i now find after re-calibrating my speakers through the app that the movie sound coming out of the ARC is very tinney and not as good as it used to be,  I’ve turned down the treble and it’s still not as i would like it,Do any of you have any recommendations for the settings ??

When I play ‘music on this device’ from my Android phone through the Sonos system, it includes all mp3 tracks on my phone, which means I am getting audio book tracks interspersed with the music tracks.  All my music is on the micro sd card in the music folder. How do I direct sonos to only use that folder?  Thanks. 

Hi last year I bought the surround sound set for my living room and I now want to be able to play vinyl, I know I need the turntable but do I need the PORT or the amp ? 

System won't update. "Error please try again". (17 times). I am using a MacBook Pro with the latest OS.How do I resolve this?