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New Roam arrived yesterday. 
I followed the set up system (+ new product) - went very smoothly.

left the unit on charge overnight.

opened the app (yes fully updated) and showed roam as not connected.

followed the steps, no success. Move was playing with no issues, wifi working with no issues. Reset the modem/router. 
absolutely no difference. Roam will not connect.

 

what can be done? (Tried your chat bot and that was useless, hence coming here)

Are you sure that you powered on the Roam? Is the LED light on? What color is it? Is it blinking?

Indeed… white led on, mic led on, plugged in.

white led steady above the S.

Reboot your phone and reboot the Roam by following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.

Mate,

 

you are awesome.

 

connected straight away and tunes now playing.

 

stay fabulous, and thanks again.

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