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Can't sign in to use new features

  • May 7, 2023
  • 1 reply
  • 191 views
E

Hi. When I use the Sonos app on my iPhone, I see a prompt at the top of the screen:

“Sign in to use new features.”

But when I tap on the link, it autofills an email address that isn’t the one through which I’m currently registered, so I’m not able to log in. And I can’t change the email address to the correct one, even though it’s stored in my 1Password account.

When I use the website, I can log in using my correct email address and PW, but that doesn’t help me on the app.

Can anyone tell me how to fix this? Thank you.

Best answer by jgatie

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

 

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1 reply

jgatie
  • jgatie
  • Answer
  • May 7, 2023

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

 

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