Answered

Sound cuts out

  • 1 May 2023
  • 4 replies
  • 907 views
J

Hey! I'm having trouble with my sound system. I have the Arc soundbar and a big subwoofer, and recently added an Era-100 speaker in my kitchen. I'm experiencing cutouts when playing sound from my TV to the Era-100 (the problem only appears when I use the system through the TV and only on the era100 device, because when I use it through AirPlay or the Sonos app I don't have cutting problems in the sound). I haven't had any issues before (the problem is only in the era100 the other devices continue to sound without problems). The Era-100 is about 14 feet away from the other devices, and there are no walls between them. I've tried resetting my modem and reconfiguring the Era-100, but nothing has worked so far. This issue only occurs when the sound comes from my Hisense U8H TV. Do you have any suggestions on what I can do to fix this?

 

 

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Best answer by Corry P 5 May 2023, 16:39

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4 replies

UKMedia
Userlevel 7
Badge +20

Have you tried moving your Era 100 to test, items like microwaves for instance can cause a lot of interference.

Remember: Sometimes Red Wine helps :)
J

I have tried everything even putting the era100 next to the router or next to the ARC, and the sound continues to cut out only through the TV.😥

UKMedia
Userlevel 7
Badge +20

I suggest that contact Sonos Technical support as they have more tools at there disposal to identify the cause. https://support.sonos.com/s/contact?language=en_US

Remember: Sometimes Red Wine helps :)
Corry P
Userlevel 7
Badge +18

Hi @josevsalcedo 

Please see this similar thread:

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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