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My sonos system was originally comprised of two One SL speakers and an Arc.  Four months ago, I bought two additional One SL speakers and installed them as “paired” in the same room.  The system worked great for months, no issues.  In the last few weeks, when I am select my paired one speakers, the music plays for a while and then randomly stops.  When I look at my phone, it is as if the music is paused, and when I go to re-select the paired speakers, they don’t show up.  Not until I unplug both of the paired speakers, and sometimes event the internet router, will they show up again.  This only seems to happen with my paired speakers. Does anyone know why this would be happening?  It’s strange that the system worked fine for months, and in the last few weeks, this has become an issue.  I primarily use the Spotify app for music, but when the paired speakers drop out of appearance, they are not viewable in the sonos app either.

Hi, I just received my era 100 and I purchased an adapter on amazon (usb c - jack male)  I didn’t want to buy the official because it’s a usb c - jack female so I will have to put an other cable jack male - jack male.  Unfortunately, it doesn’t work 😑Do you think it’s because it’s not an official cable or the issue come from other thing ?  thanks ✌️

This is a pre-sale question.I have a Denon AVR-X520BT amp connected to an Apple TV 4K and LG laser projector.I have all this in the back of the room and at 6 m I have the projector screen, I wanted to put a SONOS sound system, but my question is how to connect it to the system, since the sound bar could not connect it to the amplifier or to the Apple TV, I understand that the only way would be via Wi-Fi, is there another way to do it?

Hi. At home, my pair of Sonos Move work perfectly. At home I have some Amps, Beam+Sub, roam.Now at a second house, I created a new setup with Sonos beam+Sub connected via Wi-Fi. When trying to add Sonos Move from Sonos App, system can not discover them. I reseted speakers, but nothing changed.Has it something to do with the fact I does not have any wired Sonos device connected yet at second house? How should I proceed?

I am unable to add any music services.  Trying to add Spotify.  but I tested many at random that show up in the list generated in my sonos player under the tab “Add Music Service”. NONE of them work.  I have checked for system updates.  I’m up to date.I previously added Pandora and that worked fine.  Again, it’s ALL services.  I click on the service and nothing happens. I’m running Sonos as usual out of my  HP Laptop from a “mini controller”.   I am pretty sure I bought my equipment as the first generation.  I was an early adopter. But I doubt this matters since it’s a software/app issue it seems. 

I’m new to the Sonos system and so far have only the Arc and 2 Era 100’s. In terms of listening to music would it be best to set up the Era 100’s as a part of the Arc as surrounds, or just set them up as a stereo pair? They will still be in the same room, but I would name them differently, so that I get the stereo sound from those two speakers? I don’t have the sub yet ($$). Would having this change the answer to this question?

Good evening ! I have bought my Sonos system in Hong Kong and recently moved to France.I have tried several times to set it up but failed endlessly. Can someone please help.Getting really frustrated here. BIG THANK YOU 

Since the 15.2 App update, selecting a radio station is erratic.  Switching between stations sometimes shows the new station on screen, but doesn’t change the actual stream.  Sometimes switching puts up the “About this station” screen, forcing another tap to start.  Sometimes switching gives a surprise station.  Alarms don’t connect to desired stations, only to what was playing the night before, or the annoying Sonos bongs.  This happens with both Sonos Radio and iTunes stations, with four different iOS devices, all up to date in software.  I have tried deleting the app, resetting stations, etc.  Am I the only one having problems like this?

what is the cheapest and easiest way to contact Bluetooth to play on my sonos system?!? I heard that you can use roam and cast roam to the rest of your system and if that’s true with roam is that true with move too?

Can Sonos Beam be used with Apple Mac? What connections would I use? (The Mac has an HDMI port and an Ethernet port). 

I have a Beam gen2 and have had a Play 3 for a number of years. We moved house several months ago and I have not attempted to use the Play 3 since then. I thought it would be a good idea to use the Play 3 as part of a surround sound system and would be prepared to buy a second hand Play 3. I tried to use the Play 3 but the app does not recognise it.Will this be resolved with the addition of another Play3 and will they both have to be reset?

Hello,i’ve been using for the last year an Arc+Sub(gen3)+2 Ones setup in my living room and everything worked as expected. The Arc is connected via Ethernet so all the speaker show as WM0Last week i bought two Era 300s to replace my ones a surrounds.I removed the Ones as surrounds from the app, configured the Eras and again, everything went well.After like two days i decided to plug my old Ones in other rooms of the house (bath and bedroom) and the first thing i noticed was that they still showed up as WM0, shouldn’t they show up as WM1 and not use SonosNet?But most importantly, as soon as i turn on the two old Ones the whole setup starts to mess up and randomly i get disconnections from the sub, stuttering from the Eras, and random stops on the Ones.Did i do somehing wrong in this process? should i have factory reset the ones after removing as surrounds or something like this? I’ve already checked that there are no duplicate ips, no interference or anything like that (besides as i sai

I can hear voices coming out of my rear ONE SL’s. Is this normal? As far as I understood the surrounds were only meant to output surrounding noises (things off screen for instance).

I am using a Beam and two Sonos Play 1 as surrounds for my TV. They are showing connected as left and right with the Beam. I have even completed the Truetune. All three work great when playing music, but when I watch TV I only get sound from the Beam. I have the volume on the Play 1 turned up on the app but no luck. I have done a factory reset. Not sure what I am missing. Any thoughts.

Hey AllJust installed my new Era 300 in my lounge and it sounds fab. Odd thing though is since doing that, my Roams won’t play Bluetooth content - as in I don’t hear anything through them. They pair ok with my phone and have the blue light (have tried all 3 individually, not all at once!).They play wifi content fine and I have re-booted them, and my phone. I even signed out of the app and back in again.Diagnostic 1397953160 raised.Any ideas?And just now paired the Era 300 to the phone and BT content plays fine out of it. Still no sound if I try a Roam though - that makes no sense!Also just tried the Move and that is also fine. Just the 3 Roams???Moderator edit: combined posts

I’ve just set up my ERC 300’s as a stereo pair and am playing Apple Music Spatial audio which is showing Atmos in the app. However I don’t notice any difference turning the Spatial Music Immersive option on or off. 

Audible now has a growing collection of Dolby Atmos material.Is that likely to be supported through the Sonos app at some point?I’m enjoying Atmos content much more through the Sonos speakers than while using headphones - so it’d be great to listen to this content with the speakers.

Anyone successfully hooked up A-series Emotiva Amp(s) to multi-room Sonos Ports?

My Sonos Roam and Move are inside house and neither are playing on Apple Music but Roam is playing on Bluetooth.

Hello,I am trying to connect my retroprojector with the sonos amp with wifi or bluetooth, but the sonos amp don’t seams to see the retroprojector.My retroprojector and Amp are both on the wifi but I can’t see it on the sonos app when k try to add a new systeme.when i plug the retroprojecteur with the HDMI cable, it works well, but the thing is that I need a realy long cable to put the retroprojector at the good spot.  I though it was possible to connect every device to the sonos amp by wifi or Bluetooth, but it doesnt seams to be the case.Any ideas ? Thank you !

Using Sonos Connect as a streamer (digital output) in a DAC amp, why can't I play 96 khz files ?My DAC can easily convert this file format but Sonos Controller tells me it’s not possible ….

Hi allsorry for the question but I am e new owner of ERA 300, first product that i bought!Is it possible open the Amazon Music Unlimited APP and listen for example the category Spazial Audio?Because I am not able to do it.Or is it necessary open “always” the SONOS APP to listen? In the SONOS APP I don’t have (we don’t have) for example the same category (Spatiual audio)….we need to search by Artist/Album…correct?

Hello, I just bought a soundbar Sonos Arc 5.0 Dolby Atmos and it seems to have some conectivity issue when I commute between the TV and a MI Box I am using. It only works on one of them and when I commute between the devices Sonos does not output the sound anymore, the sound is output by the device itself (only after the commute).My current setup is:Samsung TV UE48J5600MI BOX 4 -> connected to HDMI  (STB)Sonos Arc 5 -> connected to HDMI  (ARC)Xbox -> connected to HDMI (MHL/DVI)Is there anyway to solve my problem ? And make Sonos output for all devices ? Thank you !

A question for the moderator(s) of this community: since a couple of days I no longer receive mail when a new answer was added to a discussion I subscribed to. The last mail I received was on March 21, after that nothing. Is this a problem on my side or is it a community/Insided problem? BTW I did check my spambox, no mails there either.

Patio is about to start construction and need help setting up audio. I want to be able to hear music in the patio as well as near the fire pit which will be about 20 feet away. Also building a covered pavllion on the patio where I will be adding a tv as well. I’d like to hear the tv on all speakers if i wanted or if I wanted the pavillion to play whats on tv and the rest of the speakers to play music.  I think i would need two separate zones in order to acheive this.  I just purchased the sonance 6.1 garden series which comes with sonos amp.  I was thinking of getting mounted or in ceiling outdoor speakers for the pavillion so that would provide the audio for the tv and then connect them to another sonos amp.  Am i thinking this correctly? is there a more cost effective solution?  I am also thinking of keeping both amps outside in a covered enclosure and run ethernet cable outside to get direct internet connection vs wifi. The pavillion will have electrical outlets and i’m building a T