Answered

Hi All, I need your advice and help !! as I have recently received my new ERA 300’S to add to my Arc and Gen 3 Sub,  The Spatial / Atmos  music that comes out through the app ( Apple ) is outstanding and i love the clarity and depth of the music,However i now find after re-calibrating my speakers through the app that the movie sound coming out of the ARC is very tinney and not as good as it used to be,  I’ve turned down the treble and it’s still not as i would like it,Do any of you have any recommendations for the settings ??

When I play ‘music on this device’ from my Android phone through the Sonos system, it includes all mp3 tracks on my phone, which means I am getting audio book tracks interspersed with the music tracks.  All my music is on the micro sd card in the music folder. How do I direct sonos to only use that folder?  Thanks. 

Hi last year I bought the surround sound set for my living room and I now want to be able to play vinyl, I know I need the turntable but do I need the PORT or the amp ? 

System won't update. "Error please try again". (17 times). I am using a MacBook Pro with the latest OS.How do I resolve this?

My Beam Gen 2 / Sub Gen 3 / Sonos One Gen 2 setup has been pretty much rock solid since it was set up. However over the last week I’ve started to see problems with my Right Surround speaker disconnecting several times a day. I can only get it to reconnect by restarting the speaker.All devices on my network have fixed IP address, and I’ve kept a close eye on my router to ensure nothing else is sneakily connecting to the same IP as my speaker. I haven’t added any new devices to my network for months.I also powered off every network device and restarted my router an hour ago, and the surround has already dropped off again.  My Beam is hard-wired to the router, with the surrounds and sub connected via SonosNet. Here’s my network matrix when everything is connected:Workingand here’s my network matrix when the right surround has dropped off:Not Working I’ve just submitted diagnostic 522827366 - would it be possible for somebody to take a look to see if there’s anything obvious happening? Tha

With the new era100 will I be able to use it with my existing sonos product? I currently have a mixture of old and new products, 1st gen beam, first gen sonos 1,  second gen sonos 1 and a Roam . Will I be able to link the era together with my system in the s2 app ? 

Hi,I want to temporarily use my Sonos Amp in a place where there is no WIFI.  The location means I cannot set up a Mobile Hotspot.  The set-up needs to be robust, it would be bad if I lost the music.  Is this possible? Ideally I would connect my phone to the Sonos Amp with cables, controlling the music (which is already on the phone) using the phone itself.  Help appreciated please!

Hi, Ran into this issue twice, the only way to solve this, is to disconnect and reconnect the surrounds. Tested using the 7.1.4 testtone file is this a bug?

My iPhone w adaptor linked to AudioQuest Firefly sounds very good using line in settings. Question is the recommended Source Level to set the Sonos Amp “source level” in the Sonos app. Louder with higher levels but also harsher to my ears. 2.1 millivolts I believe output on the firefly. thanks ahead of time 

How can I integrate my personal Apple Music and preferred radio stations into my Sonos app?

Hello all!With the recent addition of my Era 300s and Arc I find myself using the Sonos app more and more to play music from Music so I can take advantage of the Atmos encoding. The downside to using the Sonos app rather than normal Airplay is that I cannot seem to add songs that I like from Sonos to my Music library. Obviously I can add the music to Sonos-related libraries and playlists but it sure would be nice to be able to add new music I hear to my Music library. Any thoughts?

Hi, I currently have three Gen 1 Play 5s.To connect them to the Internet I need to have one hardwired to the router. The other 2 then connect via WiFi.If I was to upgrade to two Era 300s and an Arc soundbar, do I still need one unit hardwired?Or will all three work from WiFi.  Thanks. 

I’ve followed the process of adding a new internet radio station to Sonos (AAC streaming). It appears to add ok, but when ‘Play’ is pressed, nothing happens. Other radio stations play fine through TuneIn and other radio services such as myTuner Radio.I used the advice in https://support.sonos.com/s/article/260?language=en_US, and have added the station using both the Windows client application, and the Android app. Neither will play in Sonos.The station URL in question (https://edge.iono.fm/xice/fmr_live_high.aac) plays just fine in a web browser.There are a number of threads that discuss issues with TuneIn in the UK, but the workaround suggested was to add the URL manually - but that doesn’t work for me either.Any tips? 

Streaming from an up to date Android phone to a Sonos 1. Phone is plugged into a charger, and fully charged. After about 60 minutes, the music stops, mid song. Open phone, go to Sonos app, press Play, the playlist starts from the beginning, not where it left off. Music source is MP3 and flac files local to the phone. Playlist is a playlist. To me, that is two problems. How to resolve?

Hello. I have a new Orbi router and one new Era 300. Using iPad Sonos app, and am new to Sonos app and speakers. The era 300 will play back the tones to the app during first few steps of setting up the speaker. Then when it is done, an error message appears saying that the speaker needs to be powered down and to use the System tab to finish the setup. Well, the system tab within the app is ghost fill… meaning the app won’t let me even use the system tab to continue. I’ve reset to factory the Era 300 several times and gone through this process for about two weeks. Just about ready to give up on this app. Ideas would be helpful. 

I can't stream any radio today.   Stupid Tune In keeps playing its intro and interrupting the stream.  Anyone else getting this?Was so much better before Tune In.

Is there a way to prevent or reduce the time that Alexa ducks Sonos speakers?

I have a play 1,3 and 5 using a bridge. I have just purchased an Era 100. Can I use the old speakers without a bridge and still use the Era 100?

We recently purchased the arc and sub which worked and sounded great together.My fiancé then purchased 2 moves and paired those to the arc + sub but app wouldn’t allow the same room so we added them to “family room 2” and ever since then we cannot get all to work together with the Sub, the sub will just mute itself and will need to be removed and readded.  When we ungroup the moves, the sub seems to work fine with the arc. Just wondering if the moves are not meant to be paired in this way? I realize you cannot pair just the moves to the sub but we do have the arc so in theory they should all work together, no?

My Sonos won’t connect to my network 

Hi everyone,I need help with linking my Samsung TV (optical output) to my Sonos Five + One SL’s. I thought this would be easy as there is a 3.5mm line-in input into my Sonos Five. I have tried a couple of things. I’ve tried using an optical to 3.5mm cable. I’ve tried a digital to analog converter. Nothing is working.Is this even possible? Thanks,Jack.

I try to configure a 2d hand Connect S1.I Have already reinit the Connect by pressing “audio” while connecting to power.But I still receive “Product not found” message.

I just moved my tv/Sonos surround sound system to a new room.  How can I get Sonos to re-calibrate the sound?

Hi, I've some weird behaviour with my pair of sonos era 300s:Most music sounds good (especially after latest update) with my current settings (Bass +5, treble +8). Rock, metal, stereo and dolby atmos either.If I play Rammstein RMX by twocolors, it has too much bass (even if I reduce my Bass settings). The Bass is sort of issue known as car speaker disortion. I haven't done further tests with other bass-based tracks but with track above my ears hurt..

I’ve gotten a new Sonos 300 and I love it. I want to connect my turntable to it, but I’m wondering if it is considered an active or passive speaker. The integrated amp I have is pretty old and barely hanging on, so I’m hopeful if it’s an active speaker I can just bypass the need for it entirely.