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Hi thereI have tp link powerline adaptors hard wired to router and then to the playbar on the other side of the living room. They are definitely working as I have tested the ethernet signal with a MacBook. My issue is when I connect up the ethernet cable from adaptor to playbar it doesn’t seem to pick up the signal and it won’t let me turn off the playbars wifi.  has anyone experienced this before? Hopefully there is a simple fix. Playbar disappears from my system often via wifi even though it’s in the same room as my router. Bt smart hub 2. Sonos have replaced the playbar twice now due to apparently dodgey wifi cards. Great customer service I must add. PlayBar was bought nearly 8 years ago!

I have several devices on my home network, which is the same network that my Sonos system is on.Do I need to have the Sonos app installed on all of those devices if I want to use them to play Apple Music or Spotify? Or can I play directly from device to Sonos system from Apple Music or Spotify, bypassing the Sonos app?

Can I connect 4 Sonos One speakers to my existing Sonos Arc & sub? If so, what is the limit of speakers (Sonos one) I can connect to my soundbar and sub to play simultaneously?  I already have two Sonos Ones paired as surrounds to the arc and sub. I just want to know if I can add more. 

I have in ceiling sonance c6r speakers (max 85watt, 8 ohm) in my house. My main room is set up for 5.1 with a speaker above my TV but are currently connected to a Sonos amp which I have recently connected to my TV. The center speaker is not currently added to the amp.Is it possible to add the center speaker to this amp without breaking it?

Hi there,I have a problem with my Sonos Sub Gen 3.It has been on and off from day one (mostly off).I have the ARC and Sub connection as one room .The system under setting of the app shows everything fine. I see 4 rooms/products total. 3 room are 3 separate amps each connected to pair of ceiling or outdoor speaker and the 4th room is the ARC+SUBit actually shows ARC+SUB(+Sub)and the ARC is amazing but I can not hear anything from Sub. tried few months ago to reconnect and reboot bit nothing work. have been using my ARC and 3 other room system and enjoying the music but really missing the sub.what is the best way to diagnose and resolve the issue on an existing system?I have the wifi and the connection with ARC and that never had a problem. ARC is also connected to the TV vis HDMI.PS I had some internet issues and had to reconfigure my whole system and but through Sonos app I did change the wifi and everything seem to be ok, again except the sub. Thank you

I’m pretty confused here and am struggling to get an answer. A long time ago I had a Deezer 1 year trial of their Hi Def audio service. It played through all my SONOS equipment at that time - certainly pre S1/S2 split on an original Play 3 and a number of Connects which all became defunct later. I didn’t maintain the subscription as I didn’t want the cost, and have used Spotify since.Now I’m looking at Apple Music. It offers a Hi Def option on music files - lossless - and even though I’m on S2 and have upgraded all my SONOS equipment to latest models, I may or may not be able to play the Hi Def audio through any of it. Really? We’ve gone backwards over the last 10 (?) years. I’d be interested to get a clear answer. I’m struggling to believe that SONOSNET is incapable of running a Hi Def stream around it.If it works, then I’ve got a reason to swap over from Spotify (who won’t offer Hi Def) to Apple. If it doesn’t work, then there is no reason. So Apple if you are listening, then it woul

I have an older Playbar (2017) that won’t play sound- from any source. This isn’t a matter of not hooking it up to the TV correctly, it won’t play even when streaming. The app shows full functionality and control, and shows music playing, but no sound. My guess is that there is a physical issue inside the speaker itself. Any thoughts? Thanks!

My vinyl sound is about ½ that of streaming sources.It’s the Five + ProJect package, I have it set up with a Sonos One on the network and the TT wired to the Five.Yes the cables and line-in switch are all correct. I have to push the volume from 40% to 70% or more to get the same sound out of the setup when I’m playing via the TT and Line In option.Has anyone else experienced this volume drop off? 

Can anyone help me understand why my Sonos Play 3 won’t let me play music that I own? The message says that I need to renew my Apple Music subscription. I don’t want Apple Music, just to play the music I purchased on iTunes astoundingly frustrating 

I have a villa which is rented out Airbnb etc and we have a Sonos system in property and I am looking for best procedures for guests to use the system - do they have to set up a system every time some one new moves into villa or is there a simple method ?

I just moved my Sonos system to a VLAN, which is not the VLAN my main network (including my phone) is on.  Now, of course, none of my Sonos apps, phone or PS sees my system.  Is there any way to get them all working together (short of putting my speakers back on my main VLAN?  Don't really want to do that, as that'll lessen the security of my network.

HI , I have 2 Sonos systems that generally work very well. They are 10+ years old.Problem I cant seem to figure out : My spotify account is available on all systems. When anyone is using SPotify on one of the systems , the system seems to think its me using it and because Spotify won't let my login us the streaming service on multiple devices at a time it shuts me off , and keeps the Sonos system working in one of my homes that is using the service. This is very frustrating when I am using Spotify away from the  home , but another person in the  home is using it and kicks me off. ANy thoughts here ? 

Hi there!Does anyone have any advice on how to connect a Firestick Lite (connected to a video projector) to my Sonos One SL? The Firestick doesn't see the Sonos speaker when searching in discovery mode?Has anyone else experienced this issue?Thanks   

I have just attached my new Sonos arc to my Sony A1e and the only audio input I see on the arc is Stereo pcm. I have tried testing films from both an Apple TV plugged into the Sony tv and the Netflix app on the Sony tv but I get the same result . I know the Sony only has ARC, not eARC, but I would have expected to at least get Dolby digital into the  Arc. Any ideas what connections or settings I can try?

The Sonos app won’t open on IPhone all of a sudden. The sonos screen app reads, freezes then closes. Any thoughts on this? The system is unusable now  

Ok so decided with all my Sonos equipment I have I wanted with the new era units and new LG OLED 2023 G series I wanted to set it up the right way.  got the TV mounted and of course the room isn’t a square. But now I replaced the Sonos pair of ones with the new era 100’s. And have a pair of the era 300. What’s the best placement and use of these.  someone told me the 100’s should be to the right and left of you cornered a bit if it’s a corner room and then the era 300 to be used as surround sound in the rear corners A bit. Meaning I should use the mounts and change room set up?? I know what I know and know what I don’t 

I just purchased a Ray sounds bar and 1 Sonos One SL. I connected by Ray to my TV. Can I have the One SL play the same audio that is going through the Ray from the TV? I have the Ray connected via the cord not bluetooth.

I added a local station off Tunein (107.9, K-wave) to My Sonos. If i say HS play 107.9 or play K-wave it always defaults to playing some other station from Tunein with 107.9 or K-wave. Want to set this up for the wife so she has the ability to call this up.Also, I added a complication album from my Plex library to My Sonos and when I call it up the response ends up playing either Pandora or Apple Music.Please help.

I have two Sonos Arc’s each with Subs in two rooms. Each time I launch the app and try to play music say from Iheart or anyone it says system disconnected. It says let’s find your products and then says it “we couldn’t find any products on” the wifi network. I keep having to restart the router, turn off the sonos products for it to reconnect. Once I get all four functioning and turn it off the next tie I open the app to play music again it says disconnected and won’t connect or play the speakers. I have to repeat the turning off and on of everything. Any suggestions?

I am using Alexa on an echo dot and it plays music through my Sonos One gen2. Is the echo device superfluous here? Which device is actually converting the digital music stream to analogue (I presume that the Sonos has the superior DAC). Thanks.

I have a Beam gen2 with a sub and two era 100s for surrounds. I cannot get any sound when trying to play a game console (Nintendo Switch or Xbox 1) Any solutions to this?

Spotify keeps jumping tracks  - reset network and reinstalled the app ?

Had 2 Sonos speakers for a few years now. Today some songs skip due to “not encoded correctly” error (appears on desktop and app controllers). These songs have always played without. problem previously and they are in a playlist created 10 years ago on iTunes (Where they still work without error). One particular playlist skips the first 3 tracks entirely. I have read some explanations which. claim. it could be wifi interference, but this issue is only on specific songs not constantly.

I’m trying to balance the tv sound bar and LandR speakers but it says one of my speakers is lost?  All plugged, switched on and working.

I noticed this morning that I can no longer tap the volume bar for a room/group to increase/decrease it by one notch at a time. Is this a bug or a new change?I have asked others and it's not an issue for them.Android, Pixel 6a, Sonos app 15.2.I have uninstalled and reinstalled the app, but it's still an issue.Edit: fixed! But there's still an issue that needs fixing in the Sonos app.. I have a disability, and one of the issues I have is speaking - I recently enabled text-to-speech accessibility setting in Android (basically, a toggle floating on the screen > tap it > tap an area on the screen, then it reads out the text - could be useful). Turned out it stopped that particular volume control feature on the Sonos app - l I had to turn off the accessibility setting then restart my device for Sonos volume to work properly again.I have no idea if Sonos can work around this (it only affected a specific feature of the volume control), but I'm sure I'm not the only one with Sonos that a