Answered

Hello, My currently set up in a medium size bedroom: Beam 2, Sub Mini and 2 One SL’sI want to stick with Beam 2 and Sub Mini as I think it enough for my room, but I would like add more enhances surround sound when playing Atmos content. My question is: Worth upgrading my One SL’s to Era 300’s? Since the Beam 2 does not have Up firing Speakers will the 300’s still work well?  Thanks!  

I have a arc with 2 ones and a sub for surround set up with trueplay.if I turn off ones and sub does the arc play as a stand alone product, or as it would as part of the group?

can't turn on microphone on sonos arc

 Would a One SL be recognized and effective as a rear center?

With the latest software update it is difficult and frequently impossible to group my speakers when I try to play Deezer (maybe some other audio services). My diagnostic code is 830627147.  Best regards 

If I connect a T1 to an Era 300 will it be possible to play vinyl through my existing Move and Playbar? thank you

On my E300s there is a 13 second delay when listening via airplay. This is from both my Mac and my iPhone. The same devices have a 2 second lag when airplaying to other devices including my Sonos 5s, Ones, Arc, and Apple HomePods. Thirteen seconds seems pretty excessive. Is there some setting I'm not seeing that can fix this?Normal wifi play is instantaneous. I 

When trying to follow the Google Assistant setup guid and the small gif showing how th app should look, the “Add Google Assistant” button is not present in the app while it shows in the clip. When following the, I don't get past the guide page in the app telling me to install the app, login in and adding my Sonos and my Music services.My Sonos devices has been added in the Google Assistant app, and the music service as well without any issues. The Google App just reports that it cannot find my units. Does an updated point-by-point guide exist that actually matches the Sonos app(and maybe even also the Google Assistant app?

I’m considering buying a Sonos Arc, and feeding TV audio to it with the optical connection, but I’d like to get an answer to this question:  According to the user manual, you can “program a TV remote to control the Sonos volume”, however  it also says that “Only one remote can be programmed to control the Sonos home theater speaker at a time.”.  I will need to control the volume with either of 2 remotes; however, one of them is a programmable which emits the same control codes as the other, with regard to raising, lowering, or muting the TV volume.  My interpretation of what is going on when you “program a TV remote to control the Sonos volume” is that the Sonos is learning what codes the remote uses for the volume commands, and that therefore any number of different remotes could be used for volume, as long as they send the same volume codes.Are my assumptions correct, and is anyone successfully doing this?  Thank you. 

I have a Playbar and 2 x Play:1 set up in a surround sound configuration.  this has worked seamlessly for years.  in the past few months the surrounds lose their connectivity and when the mute button is pressed on the Play:1s just flashed amber.  I either have to unplug the speakers from the mains and re plug in or remove them from the S2 app and set up from scratch.  This nows happens every 2-3 days.I’ve installed a new wifi router that hasn’t fixed the problem and re-installed my Sonos system from scratch and the surrounds are still losing connectivity.Have any other users had this issue and resolved?

Hello Community,I have acquired Sonos One (Gen 2). When I click on “Browse” the menu does not show “ On this Mobile Device”. is there any configuration to do prior to have it showing in the Browse menu? Thank you for your guidance.Sam

Looking to purchase a singular Era 100 to link to my beam gen 2 for surround sound. Is this possible?  I saw something that said it had to be a pair of era 100s. 

My sub was paired to a Beam gen 1 but recently I had my doubts if it actually supported the Beam. Today I paired it with a new Arc and I come to the conclusion that it doesnt give any sound. In the Sonos-app it states the roomname + sub. I tried to remove it from my sytem and add it back, which did not help. There are no new updates. Anyone have an idea on how to solve this? 

Is there anyway to stop this? If you switch off automatic updates sonos starts slowly removing app functionality. First I noticed they stop you re-tuning true-play unless you update, now ive noticed they prevent me re-indexing my locally stored library. What is the point in having a pretend automatic updates option that cripples the apps functionality thereby forcing you to update regardless? 

How can i hear in Sonos One my audio files that I have stored in my iphone??? Is here any way to connect my iphone to Sonos like any other speaker device through Bluetooth?? 

I predominantly listen to music on Sonos and have an existing 2x Sonos One (Gen2). Considering that Sonos Sub Mini and Era300 are priced similar. Should I rather add the Sonos Sub Mini to my existing setup or get Era 300. It is for my small to mid sized lounge. Which should give me the best music experience?Thanks

Hi—we have a Sonos Move that is about 2+ years old.  We had it connected to wifi at our old location.  We recently moved to a new house in a remote location, with a different wifi network.  When we moved, we just unplugged the Move and brought it with us.  I’d like to connect it to our new network. I’ve tried using the Sonos app (S2) to connect the Move to the new network, and have followed the instructions, but no luck.  On the Sonos app, my account, system, and services are all greyed out.  I’ve checked and my iPad has an up to date, compatible OS.   Is there a way to fix this without having to call customer service?  I’ve seen reference to trying a wired Ethernet connection, but that is not accessible to us here.  Please be kind and clear…I’m an older person and not by any means a techie!  😊. Thanks for any help. 

How do I setup a TV to transmit to Sonos wirelessly instead os by cable?

After moving into my first apartment 2 years ago, i invested in getting a sonos system in every room after hearing how nice it is to have linked music throughout your living space. I bought 3 sonos SL1s, 2 beams, and sonos port. I use 2 of the SL1s as my surround speakers for my entertainment system (which are being fed audio from my entertainment system via sonos port) and i have had serious delay time issues with this. It has created a delay which i cannot correct within my sony amp/reciever… Even when delaying my main tower speakers to the maximum, and setting delay on the sonos to the minimum, the delay on the sonos speakers is still WAY behind the rest of my system…. That is a whole different problem. But the main issue is that spotify refuses to work with my system no matter what i do. I have reinstalled all services, reconnected all the speakers from scratch, restarted my router, and still have the same issues. When shuffling a playlist on spotify, it all works (most of the time

Hello. I have inquired before, but there is an issue where songs keep skipping when I play Spotify playlists on the Sonos application. I have tried changing all routers and even directly connecting, but the issue still persists. I have searched the Sonos community, and it seems like this issue has been repeating for several years. You can see that there are many inquiries about it. It wasn't this severe before the last update, but after this update, all songs are skipping. I want to emphasize again that this is not an internet issue. I have tried changing routers, pulling out all the codes, and even resetting the device. This issue only occurs with Spotify and not with other music platforms. Please forward this matter to your technical support team and resolve the problem as soon as possible. 

I recently changed the name of my Windows PC. Despite deleting and reinstalling the PC Sonos 1 software, the Sonos 1 PC controller no longer finds my Sonos system. The Sonos portable controller finds the system but cannot find the music stored on my renamed PC (even though the PC name and folder for the music source seems to be correct. Any ideas??ThanksRichard

Just factory reset my playbar, surrounds (sonos one’s) & sub and updated the app.Everything is working however now there is no way to adjust surrounds or sub. Used to be settings for all this. There were some distance settings for surrounds & you could adjust sub.All now is the volume, night sound, & enhancement.Touched every part of every screen I see nothing but it’s supposed to be there.Have it on android phone & ipad. Both are the same.Not there.

The original system was the Bose Built Invisible that had the sub woofer and rear speakers built into the wall.  It had a separate amp for all the speakers that is no longer working. Want to add an Arc with two amplifiers (one for the rears and one for the sub) for the home theater room.Will the set up in the Amp allow for a stand alone sub woofer only.  Trying to do this without having to get a separate power amplifier to use the sub output.       

All my 10+ wake up and go to sleep alarms with selected play lists disappeared overnight. I have had them for years! What have you done? What kind of system update would screw this up?I did not touch the system or use the apo during this last 24 hours.

Hey everyone, I’m flustered with how the Sonos system keeps cutting out at my new place. This was a much more tolerable issue before (when I also didn’t have Boost in place). At my new place, I’ve installed 8 speakers (individually for now) and everytime I start to play a song from Spotify, half of the speakers cut in and out for the first 20 seconds and eventually come on. This isn’t an issue for the subsequent songs if the queue remains uninterrupted. But, if I try to play another song, well, we’re back to square one!I just installed Boost and the situation improved mildly. But, I still have the same frustrating thing as before. While I love these speakers, this really seems unacceptable to me at this point and I’m now thinking if I should just get rid of the entire system and find a better alternative.My place is a 1,000 square foot flat and Boost, distance and location wise, isn’t too far from the speakers (30ft max from the farthest). Anyone had a better luck with this?