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HelloQUESTION ! From my MacBook I cannot update my Sonos 2 in Greece since my Sonos 1 in Germany seems to block the updating as I read online.How can I solve this problem ? This is a QUESTION.

I understand Dolby ATMOS music from Apple Music can only be played on a pair of Era 300s through the Sonos2 app. Sending the signal from the Apple Music app on an iPhone to the Era 300s via AirPlay loses the ATMOS. On a Beam2 it can also be played directly through the Apple Music app provided it passes through an AppleTV that is connected with the Beam2 through a HDMI cable. Is that understanding correct?My other question is how this operates if the Beam2 and the Era 300s are grouped together. Will the ATMOS signal be passed from the Beam2 to the Era 300s? Or do the Era 300s receive their signal from the AppleTV through AirPlay (which I understand does not carry the ATMOS signal)?Thanks for your guidance, Ben

Hi, I have the playbar for the tv and play ones added for the surround, the sound is still coming from the speakers, but I can no longer use the remotes for adjusting the volume, it still works with the app though, anything I can do to fix this problem ?  Thanks 

Hi All, I wanted to revive a topic from a few years ago about trueplay “loosing” a speaker during tuning. I upgraded my family room setup with an arc that replaced a beam. I went through the steps of disconnecting the surround and sub from the beam which I loved to another room. I then added the arc and the associated surround components. When I listen everything seems to be playing. However when I go to tune I get a “lost speaker” as shown on the screenshot attached. I went through multiple total reboots of my WiFi and the speakers per previous suggestions but it doesn’t seem to help. I submitted a diagnostic 137804396. Any insight would be appreciated!!  

100% newbie here. just moved into a house that has 6 ceiling speakers in the back patio and I bought the Sonos port and I have a Denon AVR-4306. how can I connect them to get sound from the app to the speakers? thanks for your help 

We've just got our first Sonos speaker (Gen 2 Beam) and are trying to connect it to our Toshiba 32ll3c63db TV.We're at the point on the app set up where it says 'use your TV remote to turn on audio out in settings'We have changed the audio output to HDMI ARC but it just says audio out is not connected l. Any ideas?! 

Hi. I’ve got an offer to buy a Sonos Five (gen 1) pretty cheap. I’ve already got a Beam (gen 2) hooked up to my TV. My question is wether or not a Five (gen 1) will be able to connect to a Beam (gen 2)? I’ve only got music streaming and vinyl in mind as I’m expecting to buy a pair of Sonos Ones as satellites for the Beam eventually.Any advice is appreciated :)

Hi,Is your web site having issues? I am unable to utilise any of my upgrade credit on a new purchase. I have 3 X 15% available but no way to redeem.

As per title -  Play:1 speakers increase volume suddenly without any human input.Can be on spotify or radio.net and suddenly volume increases significantly and remains at the higher level until human intervention.Only seems to occur once a day - am I missing something?

Je possède une sonos one sl et j'aimerais l'associé avec une play 3 et par la suite une move. Est ce possible ? Merci d'avance. 

Hello,my recently acquired port seems ti be a little dull when I connect it to myself Audiolab DAC .I’m a sonos owner for more than 15 years now . I A/B compared myself old sonos connect plug in the COAX1 of my DAC and myself PORT connected to the COAX2 port.Everything is OK with te connecte but the PORT seems to be muffled. The cymbals sound level is very low compared to the connect sound. With the RCA output there is no problem. I also swapped the DAC input , same problem.The output setup of both sonos is fixed volume. Did you notices this problem and did you fixed it?Thanks. 

Just my IPhone disconnects from my beam at least once a day when I use it.  I have it connected to my tv but it is through wire and is fine.  I have reboot my Sonos many times for this and I shouldn’t have to do this all the time.  I have everything up to date that will allow me to update.

I recently have been able to use the new search tool in the Sonos app (Android, UK).I've noticed it doesn't return any results for YouTube Music - has anyone else seen this?

I have a Play3 and I play Spotify through it. I just bought a Sonos Move. I can play Spotify through the Move but I cannot add the device to my App? Additionally I want to group the speakers together but the Group tab is greyed out and says ‘This feature is available on systems with three or more rooms’?

Hi Everyone,  I have a substantial set of older Play 3, Play 5 and Sub hardward, and use the older Sonos S1 App.  I used to use the bridge to connect, but have a strong wifi network (250mb download speed) throughout our home, so have configured the speakers to communicate via this home network.  I get intermittent interruptions to listening through the speakers, any ideas?   Have confirmed all of my software is up to date.Absolutely love Sonos and wish I could afford the new speakers!

Hi Community, I had my SLs linked to a Playbar,I bought an Arc,so I removed the playbar from the app/system.Now I can’t see the Sls so I can use them as surround speakers.Any clues?Thanks

We are experiencing a annoying bug in our amp.Almost every morning when I switch on my tv the amp works only on the left channel.Already tried to reset the tv, the only workable solution is to unplug/plug the amp.Thanks in advance.

I have setup Google Assistance and when I ask to play music from e.g. Spotify Google confirm and say it will start playing. Nothing happens. This goes for all my Sonos devices. I tried to remove Google Assistant and set it up again. Same result. I can ask Google Assistance for other things like the weather and then it works. I am running the latest version of the app and all devices are updated. All worked fine until maybe a week ago. What to do?

NO ATMOS SoundProducts:SONOS ARC LG OLED65C8PUA Apple TV 4K (2nd generation) 2021 (A2169)Cable setup:  ARC via HDMI cable into LG HDMI ARC input Apple TV via HDMI cable into  LG HDMI (standard) input Apple TV Settings:Audio format / Immersive Audio ATMOS setting = greyed out NOTE: LG OLED65C8PUA TV does NOT have eARC. Can I ghet ATMOS with these products?  IF YES - detail cable setup and/or Apple TV Audio settings Thank you. Moderator Note: Modified in accordance with the Community Code of Conduct.

Having difficulty getting my Sonos Five to complete Trueplay! I have basically unplugged everything in area: refrigerator, computers,   Still will not run to completion!help!

I have my Sonos controller connected to my Amazon Music account correctly. When I go to My Music in Amazon Music and try to play a specific album or artist, it won’t play the artist, album, or track. It appears to be defaulting to some weird Spotify-esque AI curated playlist. For example, trying to play a James McMurtry album I purchased doesn’t play James McMurtry but I get some random alt-country band that is not something I own, or particularly want to listen to.I don’t understand what I am doing wrong. Why can’t I see the individual tracks in albums I own and why won’t Sonos play tracks from Amazon?I think, maybe, what I am saying is Amazon is defaulting to “stations” rather than playing my purchased albums. How do I get Sonos not to play Amazon stations?

I've changed my router and now my sonos isn't connected As soon athe gen 2 app is opened the account and system are un highlighted and I cannot open them.I ve tried a reboot but no joy 

S-2 app - when I go to play a particular station in my Favorites, it consistently plays the previous station (yet shows the “correct” one in my “now playing” window.

After mistakenly leaving tunein on overnight our sonos one stopped listening to us.   We will use the prompt “Hey Google, play ____X_____” and the response from our speaker is “Okay, playing ___X____ on tunein or “playing ___X___ on spotify”.   Then, nothing, crickets, no sound.This happened to our kitchen speaker but now our bedroom speaker will not work either.   Same thing.  I can use spotify from my iphone but no voice control.    Things I have tried thus far:Reset the kitchen speakerDeleted google assistant app on my iphone and re-installed itDisconnected google assistant on sonos app and reconnected it Anyone have ideas that might work?   Thank you.  

for years Ive been able to get Pandora’s thumbprint radio on my Sonos 1 account which I must use at home as I have wired speakers into the system as well as Sonos speakers. Now I receive a message that saysyour account does not support this system. I have tried deleting and reinstalling both Pandora and Sonos app. This doesn't help.