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Answered

sonos app not working

  • January 19, 2023
  • 3 replies
  • 120 views

I've changed my router and now my sonos isn't connected 

As soon athe gen 2 app is opened the account and system are un highlighted and I cannot open them.

I ve tried a reboot but no joy

 

Best answer by 106rallye

And the system is connected via wifi? How would it know the new wifi credentials? Follow this: https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Or set your router so the credentials of the new network are the same as the old……

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3 replies

106rallye
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  • Answer
  • January 19, 2023

And the system is connected via wifi? How would it know the new wifi credentials? Follow this: https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Or set your router so the credentials of the new network are the same as the old……


  • Lyricist I
  • April 26, 2023

How do you set the router so the credentials of the new network are the same as the old please? 


buzz
  • April 26, 2023

You’ll need to check the documentation for your new router. Just set the user ID and password to what you were using on the old router.