upgrade credit not working

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Hi,

Is your web site having issues? I am unable to utilise any of my upgrade credit on a new purchase. I have 3 X 15% available but no way to redeem.

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T

TravellerAnswer

It’s all back - credit showing now.

Richard

Mr. T

The upgrade credit will not work if the product is already discounted.

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O

oakersAuthor

Contributor I

There's no discount on it either.

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O

oakersAuthor

Contributor I

It was there a few days ago and working. Then I get the money to pay for it and it's not working.

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Mr. T

I just selected to upgrade a product and when I proceed to the checkout the upgrade credit is not showing either.

Therefore, I agree the website is currently having issues.

Your best option is to contact the Sales Team, although their hours are Monday - Saturday 9am - 5pm

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T

Traveller

Yup - I had the same problem and contacted sales.

Annoying because I note the Beam gen2 has just gone up £50 in the UK website overnight - wiping out any 15% saving!!!!

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Richard

O

oakersAuthor

Contributor I

That's what I wanted to buy as well. Typical.

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T

Traveller

OK - so, I’ve heard from Sales and they recognise there is an integration problem on the UK website, and they were willing to proceed over the phone. As the price had gone up of the Beam#2 over the w/e I had bought elsewhere more cheaply anyway. So my upgrade credit can be saved for Sub mini (when funds allow!).

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Richard