Answered

It seems about a year ago people had this problem, but was it ever resolved? It started happening yesterday, if I open the S1 app on my computer it gets stuck at the logo launch. Reading other form posts. I’m able to get around it by disconnecting my network, waiting for the app to finish loading, and then reconnecting it. But it is a supper annoying work around. Has anyone actually fixed this issue? 

I know this has been covered before but it is still a problem, though it is hit and miss. I have a couple of very large playlists in Apple. Sometimes they will load and other times no luck. Have never had a problem with smaller (less than 500 songs) playlist. This really should not be a problem for Sonos. 

I don't have access to employee, upgrade, or any other discounts. But sometimes I see people offering their discounts, like here: https://old.reddit.com/r/sonos/comments/11nb118/upgrade_credit_trade I've got Champagne tastes on a basic beer budget, racing along on the hedonic treadmill (google it). I now have two Ones and a Roam, and I'm looking to obtain a Sub Mini and another Roam, preferably with a 15% discount. Is there anything I need to be particularly cautious of in using someone else's discount?

Hi wondering if anyone can help with the following issue.We have a Sonos Beam Gen 2 connected the the HDMI Arc port of our Samsung Tv.We have Sky Q connected to the Tv. We can get Atmos (verified via the Sonos app) via Sky Movies but can’t get Atmos through Netflix either on the inbuilt tv app, Sky Q App or the Roku Streaming Stick+.We have the highest subscription to Netflix and settings in Netflix are at the highest level too.There’s a good amount of Atmos movies Sky but it’s frustrating not knowing what’s stopping us enjoying the same sound through Netflix! Any advice would be greatly appreciated!

Hi, I got a sound bar which I downloaded the app for and set it up using my own account and email address.The sound bar works with my app for increasing and decreasing volume etc.However if I go into settings in the app and try and sign in it has a random email address and I can't sign in in the app. It says there are new features I'm the app and to sign in but it's not my account. Like I said the sound bar works I just want to be able to sign in in the app. It also has someone else's music choices and songs listened to which is just weird to be honest. Any help would be appreciated  Thanks 

This is weird.  Normally I use my iPhone to control Sonos…  It is, by design, only oriented vertically.  Meaning, the Sonos App does not rotate on the iPhone; it remains vertical no matter how the phone itself is oriented.   In an effort to become less iPhone dependent, I am setting up a dedicated iPad to control stuff in my house (Sonos, Weemo, Phillips Hue, etc).  Unlike the iPhone, the iPad is typically used in a horizontal/landscape orientation (I think that is not unique just to me).  I have discovered that the Sonos pause/play button will not work on the iPad when it is in the horizontal position; it is there but it does not respond to touch.  If I rotate it to vertical, it works.  Is there any work around (other than the obvious which is to turn the iPad to be vertical :-) )?  My ideal is to have my iPad mounted and left in the horizontal position.

When I first set up my system I set it up with Alexa. Can I also add Sonos voice control? Therefore having both Alexa and Sonos. Is it even necessary? Are there any benefits of having both? Thx 😊 

My Sonos setup is working fine. Wired the Beam to my router and Ones, Sub all work fine. I have a wired access point to boost signal through the house with the same SSID as the main router. When I walk round the house and my iPhone is on the main router everything is fine. However when my phone picks up the strongest signal on the access point I cannot connect via the Sonos app to my system. I suspect it’s a setting within my NETGEAR WAX204 that I’m using as an access point. Anyone any ideas?

I can create a shopping list using the sonos alexa. However, it does not appear on my samsung android phone alexa. Alexa on phone connects with sonos just fine. Shopping list on phone Alexa is a separate list. Is there a way to be able to verbally create a shopping list on the sonos and have it appear on my phone when I take it shopping?

My Sonos One has recently started saying “sorry this device is offline”.  I have disabled and re enabled via upgraded Sonos app. Updated software on Sonos one. Deregisterd and re registered via Alexa App. Both apps report device is online via wifi. 

How can one turn the media server my SONOS Beams apparently has? It’s turned off in SONOS settings. Thoughts? Thanks! 

I see this topic discussed in several different ways, but I don’t see an answer (other than removing the amp from the system) or feature request.I have Arc+amp+sub in a system, but on occasion I would just like to play music on the speakers connected to the amp.  The technology is definitely there to do that...someone at Sonos needs to do the programming.  Or is there another way?

So I already own a Move and Beam gen2 and wondering if it would be  worth it to add an era100 to use as a home theater system?

I’ve rearranged my house, and would like to move a Sonos Port into a room that already has a Ray and Sub in it. I can rename the room that the Port is in to the same thing as the others (in my case “Living Room”) but I still have two separate rooms with the same name.I assume I can do a hard reset of the Port and then re-add it to the room, but I’m hoping there’s an easier way.Similarly, I have a couple Move devices that I would like to carry into different rooms to provide fuller sound in those rooms for particular events. Would love an easy way to configure the system to indicate that these speakers are now grouped with other permanently placed speakers in a given room.Does such a function exist, and I just can’t figure out how to access it?

I currently have a sonos base , playbar and 2 play 3 for surround sound , is it possible to add 2 more speakers for surround sound

With no changes in the system for the last 2 years besides software updates, my beam and amp started to automatically lower the volume to a certain volume. All Voice and Touch controls are disabled. All devices were restarted and seem fine.The beam does this with the tv input and audio streaming.What can I do?

HiDespite checking Windows 10 firewall allows private access to Sonos controller and Sonos library, I am still geting "Unable to play 'xyz.mp3' - unable to conect to //room/userSometimes it works, sometimes doesn't. Has anybody had this? 

I can connect to the Wifi, both sonos 1 and 3, however, next time I want to play music, the app tells me, that the phone is not on the same Wifi.(When I just tried to look for the error message, the system is connected) In other words - sometimes there is a connection, sometimes there is not, and I have to reconnect using the reconnect to new Wifi procedure. But if I wait for a couple of days, the connection is just back.Whats the issue here….something with changing IPs?I have no issues connecting any other device to the Wifi

I have a home theater with the arc, 2 ones, and a sub. I had the setup for a few months and haven't heard sound coming from the sub. The sub is connected, the white light is on on the sub, and I've set the sub level to +15. What am I missing here? Is there a way to test the sub to produce a sound? 

Is there any way to disable the bright white screen that displays with the alarm?  I'm sure it drains my battery significantly if left on for any period of time.

I am currently doing a family room addition.  I own a Sonos Arc and sub.Here is what I want to do in order of priority.Use Sonos Arc + Sub + 2 Era 300s for my HT setup.Be able to connect my turntable to this setup.Use two sets of wired outdoor speakers.  One on the back of the house and one on the front.I will occasionally be using a TV on the back and would like the outdoor speaks to play audio from the TV.Is this possible?

Now that Sonos has announced Apple Music support for Spatial Audio this month .. can we confirm this also includes support for lossless Audio?

Getting error code 1101 on late model Macbook Air, so unable to control Sonos from my Laptop. Sonos site and help very convoluted (Dead Ends - like “Contact Customer Support”, with no links, anyone???). Also, anyone know how to “delete” (not just “switch” off) previous Sonos Alarms? Thank you!

I bought a Play 5 with serious big expectations of audio premium quality. But what I have begun to notice that the songs played on Play 5 actually have a sort of audio distortion that causes ear fatigue. It feels better to turn off the music. In fact a low end JBL speaker produces a sweeter sound.The songs played on Sonos Play 5 are shrill, have echo in voices… sort of experience when you play a low bit rate music.NoteI have tried True Play tuning multiple times I play highest bit rate songs in Spotify / Amazon / Jio SaavnFeeling bad about having invested ₹40,000 in Sonos Play 5, when my ₹5,000 JBL sounds deeper and sweeterWhat could be wrong with my Play 5 set up / circuit / factory turning??

No light on my amp, just some click sounds