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Emaries
Contributor I
Apr 30, 2023 4:59 PM UTC
Answered

Music Blast?

Does anyone else have the experience that at the end of a song on Amazon Music it blasts the volume? 
we have an Arc

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    Jamie A
    Jamie AAnswer
    Sonos Staff
    May 1, 2023 1:00 PM UTC

    Hi @Emaries, welcome to the Sonos Community.

    I haven’t seen anyone else with an issue like this recently. The ways for Sonos to increase volume is via the Sonos App, the volume buttons on the Sonos Arc, your TV remote, or via the TV connected to the Arc. Without looking into the system, I can’t say what is causing the issue you’re experiencing. 

    I’d suggest submitting a diagnostics when it happens again and reaching out to our support team for further assistance. They can check the diagnostics to see where the command to raise the volume came from.

    I hope this helps!

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    1 reply

    Jamie A
    Jamie AAnswer
    Sonos Staff
    May 1, 2023 1:00 PM UTC

    Hi @Emaries, welcome to the Sonos Community.

    I haven’t seen anyone else with an issue like this recently. The ways for Sonos to increase volume is via the Sonos App, the volume buttons on the Sonos Arc, your TV remote, or via the TV connected to the Arc. Without looking into the system, I can’t say what is causing the issue you’re experiencing. 

    I’d suggest submitting a diagnostics when it happens again and reaching out to our support team for further assistance. They can check the diagnostics to see where the command to raise the volume came from.

    I hope this helps!

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