I have acquired a Sub Mini to add to my Beam. I have to update my app on my Android Phone. App refused to update. Remove app from phone, as recommended by Sonos chat. Now I can’t even reload it, so all Sonos products now helpless. Phone software up to date, so not that.
Best answer by teemacs
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+17
What is the reason you cannot reload the app?
+20
Can you confirm that you are trying to install the S2 app? The Sub Mini only works with that version. https://support.sonos.com/en-gb/article/sonos-s2-compatibility
Hello, and thank you for the replies. Turns out that it was the stupid phone! After multiple restarts, cache clearings, etc. I finally persuaded the app to load, and from that point on it was relatively plain sailing, and we are up and running.
I just wish that people would devise systems that didn’t require a degree in computer science. Or a substantial slice of clairvoyance. “Go to menu X, click on item Y”. But what happens when item Y actually isn’t there? One then has to go off on a treasure hunt. Perhaps it’s a function of age (I’m 75) and I come from a time when one simply wired things together and they worked.
+17
……..or exploded. ;-)
Not sure why your phone would not perform the basic function of updating an app.
Makes two of us! Personally, I put it down to natural talent on my part. I keep trying to convince my employer to make me a part of their IT team, because, if there’s a problem with a computer system, I will find it every single time.
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