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Answered

one speaker within Beam Gen 2 is not working..

  • 30 April 2023
  • 3 replies
  • 129 views

 

Hi all, (newbie here, so apologies in advance!! :)

When I put my ear next to the Sonos Beam (Gen 2), one of the five internal speakers does not seem to be working..

It is the fourth speaker from the left.  (the one immediately to the right of the centre speaker)

I have tried different sources, Apple TV, Airplay, TV and Blu Ray, and there appears to be no sound coming from this speaker. The other four are fine. (and the surround Play speakers)

Is there a way to play a sound or tone through each of the five internal speakers to diagnose this?

There is no change when I disconnect the rear surround Play speakers, or whether I have TruePlay tuned or not.

Thank you, 

Ciaran :) 

 

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3 replies

Stanley_4
Userlevel 7
Badge +22

Usually calling Sonos support is your best bet for hardware failures.

Airgetlam

And to save time, submit a system diagnostic before you call in. 

Bruce
C
Userlevel 1
Badge

And to save time, submit a system diagnostic before you call in. 

I’ll do that, Thanks very much 😊

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