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Sonos PLay 5 Gen 2 - no wifi connection

  • April 28, 2023
  • 1 reply
  • 221 views

Hi,

 

I have a Play 5 Gen 2, I can connect with a network cable but not on WiFi, I’ve tried a reset of the unit and the WiFi network to no avail.

I’ve ran a diagnostic, support number is:

 

144006030

 

Best answer by Corry P

Hi @User752219 

Welcome to the Sonos Community!

Unfortunately, your Play:5 has a fault. Please get in touch with our technical support team - you will be happy with the result!

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1 reply

Corry P
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  • Sonos Staff
  • Answer
  • April 28, 2023

Hi @User752219 

Welcome to the Sonos Community!

Unfortunately, your Play:5 has a fault. Please get in touch with our technical support team - you will be happy with the result!