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We have a play bar, sonos one and move set-up in a system and the move dropped and we are unable to connect it again - 10+ hours into it already and the chat bot is worthless on this subject - any insight from the community?

 

Make sure the Move is charged. Then reboot your router and reboot the Move by following these steps:

  1. Take Move off of the charging base.
  2. Hold the power button for at least 5 seconds, or until the status light turns off.
  3. Wait 10 seconds.
  4. Press the power button or place Move back onto its charging base.

Thanks Guitar Superstar, latest is the whole system has disappeared and I’m unable to load any Sonos product. The app finds the products and works through a series of prompts but at the end the message is unable to locate your Sonos system, try again later.

Hi @wb_4896 

Thanks for your post!

It sounds like your network topology might be important here - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I’d try rebooting your router by switching it off for at least 30 seconds first, however.

I hope this helps.

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