Skip to main content
Answered

Not all Sonos speakers show online in Eero app

  • May 10, 2023
  • 3 replies
  • 311 views

I have one Eero Pro 6 router which is wired to my modem (Arris).

My home theater is Sonos Arc + Sub Mini + 2 Era 100; the Arc connects wirelessly to my Eero router; the other speakers, I assume, connect wirelessly through the Arc.

In the Eero app, only the Sonos Arc shows as online; the other three speakers only show as “Recently online” — they briefly showed up in the Eero app as “new device” when I plugged in the Sub Mini and the two Era 100s, but shortly after, Eero “demoted” them to “recently online” — even BEFORE I added them to my Arc as home theater setup.

I don’t understand why they don’t show as online in the Eero app.

FYI: I used to have two Sonos Play 1 connected to my Arc until recently. Both Play 1s showed up in the Eero app as online. Before I upgraded to the Era 100s, I removed the Play 1s from my Arc home theater setup and then unplugged them to replace them with the Era 100s.

Not sure what’s going on with my setup — any ideas/thoughts?

FWIW: Surround sound is working when watching movies.

 

FYI: I tried rebooting the Eero router, unplugged and replugged the Sonos speakers, disconnected all my devices from Wifi and then reconnected them — to no avail — both Era 100s and the Sub Mini don’t come back online in the Eero app.

Best answer by buzz

The surrounds and MINI use a private 5GHz link to ARC. After initial setup they will not often bother the EERO. They will fetch an IP address from EERO.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

buzz
  • Answer
  • May 10, 2023

The surrounds and MINI use a private 5GHz link to ARC. After initial setup they will not often bother the EERO. They will fetch an IP address from EERO.


  • Author
  • Contributor I
  • May 10, 2023

@buzz : thanks for the quick reply. Nothing to worry then, I guess. 


buzz
  • May 10, 2023

Multiple SONOS rooms can be an issue because EERO might put them on separate subnets.