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Sonos Roam Continuously Disconnects from System

  • 9 May 2023
  • 1 reply
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G
Userlevel 1
Badge +2

Hello, I have several Sonos speakers throughout the house including a Sonos Move and Sonos Roam. For some reason the Sonos Roam continually disconnects from the System. I can add it back by resetting the Roam but since this happens every couple of days I am assuming there is something wrong. Is this a known issue?  I have a very strong Network and have no other issues with Sonos products (including the Move). Thanks. 

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Best answer by Corry P 10 May 2023, 15:04

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Corry P
Userlevel 7
Badge +18

Hi @gabxyz 

Thanks for your post!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - the Roam’s logs are needed to build an accurate picture of what is happening.

I hope this helps.

 

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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