Answered

I have a projector in the TV room I currently send audio to a BT speaker via a transmitter directly to the speaker. I have a pair of SONOS play 5's, which do not have BT. Is it possible to send the audio signal through the BT transmitter to the SONOS with a BT receiver or something better? Thanks for the help.

Hello everyone, I’m desperate, I have no sound at all coming from my Beam 2, the sound is coming from the projector only. Here is my setup:Amazon Firestick 4k Max [The Player] EPSON TW7100 [The Projector] Sonos Beam Gen 2 [The Sound System] Feintech VAX04101 [The HDMI eArc Pass Switch] On the HDMI 1 port of my projector : Amazon Firestick 4k MaxOn the HDMI 2 port of my projector : Feintech VAX04101  On my projector screen, when I put the source HDMI 2, I have pictures from Sonos (see picture 1) On my projector settings, the “Audio Out Device” is on “AV System” and in “Device Connections” we can see “AV System : Sonos Beam : HDMI2” (pictures 2 and 3) On the FeinTech VAX04101, everything seems okay (picture 4), “HDMI OUT (ARC) TO TV” port connected to my projector HDMI 1 port and “1 ARC TO SOUND” port connected to Beam. On the Sonos app, when going to “TV configuration” and pressing next I have the message “The Beam is now connected to your TV” with a sound on the Beam soundbarBut beside

How to add a streaming url station to my Sonos radio app 

Hi All, I’m resurrecting this question which was asked three years ago as it’s suddenly started happening after years of stability. Problem Description:Streaming via Alexa to Sonos. Command “Alexa Skip” is registered by Amazon but the command is not executed on Sonos. At this point the system is pretty much in auto mode. It can be stopped and the volume can be changed but that’s about it. Any streaming content has to be stopped before I can switch to a different channel / playlist from Amazon. Album art is not shown on Sonos app. “Next track” is greyed out on Sonos app. Typically, this happens from the second track onward. Configuration:Stereo pair of Sonos 1 speakers linked with a Sonos Roam. Running the most recent version of firmware. Connectivity is via WiFi on a very stable network with strong signal strength. WAN is bidirectional gigabit. Any recommendations would be appreciated.

I have a TV with a Sonos beam attached.I also have a Sonos Move, a Sonos Rome and 4 Sonos Amps outputting to speakers throughout my house and pool area.  If I play music through the beam and group other speakers, everything works GREAT.   No issues whatsoever.  If I put the source on my SmartTV to Youtube and play videos and only play the beam, no issues whatsoever.  However, when i group the other speakers (Move, Roam and Amps), I get audio skipping.  I have seen this topic many times but I haven’t found a solution.   My connection is great.  I have fast and strong internet.  I have also tried new cables, switching TV’s, connecting the TV and Beam via ethernet and have placed calls to support with no luck.Unless I get a good solution, my next step will be to put another amp and connect my TV and a non-sonos soundbar to the Amp and see if that works.This is really frustrating.  I have a significant investment in Sonos products and I don’t think what I am trying to do is unreasonable.

I’ve seen a few posts about leaving a Move on it’s charger, and I understand that will not harm the battery.  I’m curious if that is in a powered off or sleep state, or in an on state, and if that makes a difference.I ask because if I’m going to leave it on the charger full time, I’d be inclined to leave it on to be used full time as well.I also have a Roam, but never considered this issue.  Is its battery also safe in the same way as the Move? Thanks,BR

Is this normal/expected behavior? When I add or remove a room to music currently playing via Spotify connect, the music stops everywhere. This happens when I add/remove rooms thru the Sonos iPhone app (S2), or if I am just walking into a room and I do a long press on the speaker’s play button to add that room to what is currently playing. Its very annoying. Has anyone else had this experience and discovered a solution?

Hi all, symple question here: can I pairing one Sonos Play:5 gen2 and one Sonos Five, to form a couple of surrounfld speakers or a couple of a stereo speakers? Are they compatible?Thank you very much.

  I’ve looked at this thread:  However, even though my surround speakers are set to full sound, when I play certain things, they simply don’t make any noise.  Maybe I’m doing something wrong.  But why cant their just be a mode to switch out of surround and simply have all speakers with the same volume and/or have separate control over each speaker.I think maybe what I would like is having setup profiles, where we could choose on the fly how the speakers work together.Anyway, any hints.Just for sample, this site I was trying to play and maybe someone could fill me in why it’s not working.I’m chromecasting this site through the tv.  Thanks,

Hi all!  Hi I have a problem with my hda 931 because I have a tv without HDMI earc so no Dolby Atmos in my sonos arc and I read that hda 931 will solved my problem. I have an apple tv and in my sonos arc appears pcm 7.1 no Dolby and no Dolby Atmos. - Apple tv connected to input HDMI hda 931- Hdmi output soundbar hda 931 to Sonos arc HDMI input- HDMI output tv hda 931 to HDMI arc tv input All my HDMI cables are 2.1Apple tv audio settings with change format NO and Dolby Atmos YES I don,t know what can I do more... But i don,t have Dolby or Dolby Atmos 

Hi,  In the last week or so my Sonos One has stopped being able to browse my YouTube Music via my “Your Likes” playlist, and via “Songs”. All other browse selections work fine (Artists, Albums, other playlists). I can still play songs from those lists fine.I’ve seen old posts related to list size issues … my library is approx 4.5k songs and “My Likes” playlist is approx 2k songs. Browsing these has never been an issue until recently.I’ve rebooted everything, upgraded router firmware, removed and re-added YouTube Music account to Sonos One. No change from any of this.Does anyone know what the issue is ? 

I have an existing Arc and 2 x OneSL as Surrounds as one room and 2 x OneSL as another room. How do I add the extra 2 x One SL to the Arc to give me 4 One SL as surround sound? 

How do I turn off the green light on top of Sonos play one?

Hi all,i’ve a surround system composed by 1 sonos arc + 2 sonos one sl as rear channesl. Sometimes i play music from youtube videos from my tv and i get worst experience compared to playing music directly from the app. I’m not talking about youtube lower audio quality but the “problem” is that audio is beign played by the tv and processed to play also on rear channels from a stereo pcm source (with sonos trying to figure out where sound should came from, for example voice on front and some background on rears). That result in audio getting a lot worse than playing music from sonos app and rear speaker set as “ambient”.Is there a way to manually tell the system to threat audio from tv as per “music” source? If not i think that would be a nice addition to the system because it is possible to also reproduce music from the tv non only movies or tv programs.I hope i’ve be clear enough.Thank you.

I recently added an Era 100 to my existing system of Sonos Ones in two different rooms, Beam and Boost. The Era keeps going missing. Almost every time I want to use it I have to find missing product, turn off/on the Era and router to make the speaker appear. I have a Virgin hub and Linksys mesh router. Thanks for any suggestions…

I just bought the Sonos ARC and am super impressed at how easy it was to setup and the sound quality I get from just the bar.  In the past I’ve bought AV receivers and speakers and always struggled with setting them up properly and optimizing sound.  I have to say I don’t think I will ever go back to the traditional setup after purchasing the ARC.With that being said, I would like to start planning a 7.2.4 setup.  What speakers do I need for a great 7.2.4 setup and how should they be placed?  Do I use all ERA 300s?  Or do you mix other speakers as well?

Hi ,I have the beam gen 2 + sub mini and wanted to add 2 x Era 100 which I did, I cant say thay I feel the difference by adding Era 100 to get more out of it. the both Era 100 cant be heard ( only a little and doesnt  change much if the volume is high ) and there is almost zero effect on surround even watching movies via apple TV with Atmos.they do better work when listening to music on stereo mode but surround is def. not what I was expecting.any other here using the same and not happy with it ? 

We are working on a case where the following in a requirement.1. Soundbar for Living  & 3 Bedrooms 2. Portable speakers in Dining and Den area   The Customer Requirement  1. Streaming content ( audio) from Spotify to each zone ( rooms ) separately2. All zones combined 3. All controls (volume, source selection from control 4 touch screen ) streaming platform remain Spotify. Please help me on this with the best solution.   

Hi,I’d been using my sonos beam and two symfonisk speakers for about a year, but then went ahead and got a new router after changing ISP.For whatever reason, none of my new devices could then connect to the router. I could see them on my phone, they’d play the chime to register, but then wouldn’t connect to the router/wifi.After lots of attempts of trouble shooting, I reset all three devices (which might have been a mistake). I was still unable to set up the devices. Then reading a little more, I tried to plug in the beam directly to the router to set it up, but still no luck. my phone seems completely unable to see the beam while its connected.Anyone have any ideas whats going on, or any advice?

I have 3 Play 3’s that show up as “not connected”. One yesterday and two today at the same time. The two were playing and just dropped out. I have tried the app fix….. Unplug speaker…. WAIT ….. unplug router …. WAIT…. and nothing. Two (that I can easily get to) have no light on. I have an eero mesh network and everywhere is getting a good signal.  Any ideas????

When I use sonos, my system is hopping in and out of connection everytime we listen to music.I have the sonos bridge, and not sonos 2 app, because many of my speakers are sonos os:01

When watching movies the voice level is really low in comparison to the music. Can this be adjusted?

I have an Arc that I am playing with a Sonos sub and would like to add a single Era 100 as a rear channel as I don’t have room for two. Will it pair? I realize that having a single rear will not give me true DOLBY atmos but I don’t have room for two rear speaking. Will the system allow me to pair a singLe rear?

I am trying to use the Sonos Port with my Autonomic multi zone amp. I know of no issues with speaker connections as the previous system worked ok. Is there any compatibility issues with mirage and Sonos?

Each time I change the channel on my TV, Beam loses connection to the remote and I can’t change the volume level. If I jump to the Netflix app and get back to TV, it works again until I change the channel. If I only use apps and jump to other apps this does not occur.Something seems to be wrong on my TV source or settings. Has anyone had this issue in the past and did you find a solution? This is truly annoying!My TV: Samsung UE65MU7000 (2017)