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Hi - My Sonos One responds to Alexa for usual commands (lists, weather etc), but will not play music.If I say Alexa Play some music, it selects a playlist from Amazon Music but nothing plays. The voice service is linked, skill enabled in Alexa. (Actually my default service is spotify in Alexa)   What am I doing wrong?  

I play something on Spotify, then I want to listen that on my Sonos Move which is on its charging station. To do that I click On Spotify App > Select device > Sonos.The issue is that sometimes (not always) Spotify app shows “connecting...” but the connection is not established. However (and that’s the thing I don’t get) when I grab the Sonos Move away from the charging station, the connection got established. Since that time on, Sonos works perfectly fine, 1) away from the charging station or also b) when I put it back in the charging station. Did it happen to you too? PS: As an alternative, I can fix that by resetting the Sonos Move (Move it away from the charging station, then click and hold reset button for 5 sec). From now on, the connection is established even when the Sonos move is at charging station.

I have a Beam Gen 2 and paired with it are two rear surrounds (Sonos One Gen 2) and a sub (Gen 2, Sonos). The Beam G2 supports Dolby Atmos. I know Atmos adds height related audio. My question is: Is this a 5.1 set up? Or is it 7.1 (or something else) because of the Dolby Atmos? I’m not sure if just by supporting Atmos if the Beam G2 means it also has 2 extra speakers in it (hence 7.1 not 5.1 confusion) to handle that, or if it just simply means it can decode and play back Atmos sources properly.tl;dr - With a Beam G2, Sub G2, and two rear Sonos Ones G2 is my setup 5.1 or 7.1 or something else? Thanks.

I recently purchased a Sony X95K mini LED tv and geek squad attached my sonos beam to it. The beam will not play the TV audio UNLESS I follow these steps: TV and sonos OFF, apple TV and cable HDMI unplugged. TV on, sonos ON...plug only the sonos beam HDMI in connect sonos beam via the sonos app to the TV Last: plug in apple tv and cableevery time I turn the TV off, I must repeat this process if I want the beam to play the TV audio.Does anyone have a work around? It seems as if the sonos beam has to be the “priority” plug-in. I’ve read and done research that confirms this but there has to be a work around….

I am thinking about purchasing a Sonos Move for my master bathroom. I need a wireless speaker that will remain on (in sleep mode) so that whenever I walk into the bathroom, I can just ask Alexa to play music without having to turn on the power button. Is that how the Move operates? Does it have to continuously be in its charging cradle for it to operate like that? Or can it be wireless and continuously be in sleep mode until voice activated? Thank you!

I installed the new play 3 device and connected it to wifinow linking the deviceon device white light is onrequests : password for my accountplaying sound on device : now linkingmsg : there was a problem linking your play 3 to your accountif i open the app in system : I do not see wifi connected although pw was enteredpressing network : let’s finish adding you play 3 to your systemsame scenario and messageplease advicebest regards, Guy

I Have done what other messages threads have done and still have issues with the link code. Please help. 

I reseted my Sonos move and trying to connect with Alexa but when I ask to play music it's says the request but doesn't play music for radio station for me or Spotify it says it's going to play then the plays no music. I'm also trying to connect it with the alexa app which I can't find us I'm not sure why it's not playing music. I can ask Alexa questions but it's just a music which is not playing

Hola a todos, les expongo mi caso para saber si a alguien le ha pasado, me reporta uno de mis clientes que 2 zonas donde tiene sonos AMP, todos los días a las 11 pm se baja el volumen y ya no lo pueden subir, como si se activara una función de restricción de volumen. ¿A alguien le ha pasado? Translate using Google Translate added by Moderator:Hello everyone, I present my case to find out if this has happened to someone, one of my clients reports that 2 areas where they have sonos AMP, every day at 11 pm the volume is lowered and they can no longer turn it up, like if a volume restriction feature is activated. Has this happened to anyone?

I have 2 play 5 Gen1 paired with sub Gen3 in a stereo pair (Vertical orientation). I have ran 20+ iterations of Trueplay from Ipad and Iphone and i continue to notice that the volume on right speaker is way lower than left one. This makes left one loud enough, so music seems to generate from left side of the room all the time. Its more prevalent when i sit close to the speakers.Also the left one is loud, on the face vocals with high treble, right one sounds highly recessed, muffled.Does anyone faced a similar issue and can advise how to resolve? any help much appreciated FYI. Speakers are placed on a speaker stand with no blockages Walls are 5 ft apart sideways from both speakers  All components connect wirelessly via BOOST, so don’t have any issues with connection/dropouts or lag  Ran multiple Trueplay to check Turning off Truplay, bring back all the life to right Play 5, so speaker aint faulty.

No Access to music via search in sonos app. Sonos system is connected to Spotify, and can be accessed from Spotify, but Spotify cannor be accsessed from sonos app. Same with TuneIn, can not be accessed from the sonos app, Even tough it has been connected for several years. Accessong both Spotify and TuneIn via the sonos app has been working perfectly until the last there days. tryong ti manage the services genereres a message dating «network problem, check network.» 

Over the past month my ZP90 is disappearing from the network.  It worked great for years, but now when I power it up it appears in the App and plays music, but after a time it stops playing music and disappears from the app.  The white lights are on while it’s working and after it stops working.It’s been getting worse.  Originally I could cold boot it and it would last for weeks; then days; and now minutes. Can you please help me diagnose and fix the issue?Thank you,DougM 

I have a Fluance RT81 with built in amplifier. I hear a low puttering noise in the background, all the time. It’s erratic in pattern and volume, but constant.  When I turn the gain down (source) it decreases, but using the app volume control while playing music, you can hear it.  I’ve reconnected the cables, rebooted everything, but the puttering is still there.  Any ideas? 

If the Sonos (S2) app is reading Dolby Digital Plus 5.1 (or7.1) am I, in fact, receiving an Atmos signal?  Or should the app be reading “Atmos”?

I have my Beam connected to the TV.  I am seeing the beam “wallpaper images” cycle but nothing more.  I am playing Spotify with my phone and connected to the Beam.  Nothing showing what Spotify or any song display shows up on my TV.  Why not?  

How can i setup my new roam while away from home?I just want to connect to it via bluetooth?Surely that is possible?

So all of a sudden my Sonos speakers would not play Spotify. I tried a bunch of different fixes and ultimately tried disconnecting from Spotify in the Sonos App. When I went to add it back in, it would not let me. It said something like cannot connect to Spotify. I called customer service and we went around and around. At one point they could see both speakers in my system and I could not. At another point I could see one and they couldn’t see either. We tried to run a diagnostics check but it would not connect. We tried rebooting my Wifi. This did not work. Basically nothing on the App was working corrrectly. I had waited 25 minutes and now been on the phone for another 45. At that point the rep starting going in the direction of my Wi-Fi blocking the Sonos app and started talking about me downloading the Xfinity app and check and reconfiguring my Wi-Fi so it could read the Sonos signal. Frustrated at this point, I said I would call back later. Has anyone ever experienced this problem

I’m looking for advice. I need a great Sonos setup for my daughters new hair salon. It’s 1700 sq ft. What do I need? Also looking for professional install in Bradley Beach, NJ

Hi, I have a Play:3 and 3 x Play:1, originally connected via wifi but we have recently changed our router and ISP. Initially, we would get repeated internet dropouts but there was still a wifi signal present. By a process of elimination, we figured that the Sonos was causing the internet dropouts so I connected a single Play: 1 via ethernet then turned the power back on to the others. For a while this was ok but quickly we lost internet connections again whilst still maintaining a detectable wireless signal. Can someone please point to some help somewhere with a simple to follow set of instructions as to how I can solve this as at the moment, I have several hundred pounds worth of Sonos that is useless to me.Thanks.

Have a case number - ******** - Had to bail after an hour of running through what I’d said and done ten times… Opened my iPhone app on Monday to play tunes. It forced a software update. When the update finished my library vanished. Updated on my Win10 PC. Same result. NAS is a Buffalo LS441D. No issues until this point. Have rebooted the NAS, router, etc. etc. etc. Same result; library tries to build but dies about five minutes into the process. “Music Files Not Available” error. Horsecrap: The NAS is happy and up and has had zero config/update changes in the last six months. On the initial hour long call, tried the turn SMB on/off on the NAS. No joy. NAS share permissions are set R/W across the drive and Sonos login credentials are for the admin level. Hoping somebody at Tier II level reads this and can assist, else I’ve got two Fives, a Connect, and two Roams that just became worthless bricks. Moderator Note: Removed case number

My samsung phone and the Sonos system is on the same network but won't connect. A router restart will fix i but only until the next day / or if i leave and come back. Once i restart the router everything i fine, but only temporary. Ant good Ideas? Is it the phone or.router?

Just purchased a Sonos Arc and have downloaded the Sonos app. Using version 15.4TruePlay is not listed under sound options. Where do I find it?

I'm so disappointed with Sonos system right now.  We've spent a lot of money 💰💰💰💰 on our system.  Just had to throw that out first.  The problem we've been having for quite a while now is a connection problem.  Seems like this was not an issue until a couple years ago.  If we have one speaker running the system performs well.  If multiple speakers are running the system cuts out.  It's not a network problem.  It's a Sonos problem.  I've just about given up on the system 

I recently bought and set up both a Beam Gen 2 and Sub Mini. The Beam was set up fine and works brilliantly, however having set up the Sub Mini an hour or so later, it connected fine (although both products seemed to have issues with the NFC identification during set up - first time was fine on Sub Mini, but second time had issues). However, the Sub Mini, whilst set up went ok, has the white light on, but doesn’t make any sound (having tried with the TV and by casting music with heavy bass to the Beam).I’ve checked on my Google Wifi app and only the Beam seems to show as connected to the network. This is pretty disappointed after having decided to invest in Sonos over other home cinema systems.