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Hello to all,i would like to ask your suggestions since I can’t try the positiong without drilling holes.As in picture, I have the SUrround placed on the couch that is against the wall.Horrizontal position:ideal position is having the left one at the same distance than the right one from the listener ears (in this case i should re position the left speaker at about 150 cm far, correct?Vertical position:I have read that they should be ideally 60 cm above the head or at “ear level”So wich would be better having a 250 cm ceiling height:-place them at ear level ( in my case 90 cm height)-place them at mid wall (125 or 150cm) so that the upper driver sound bounces back to me having less distance (125+125+35=285cm)-place them at 125 or 150 cm up side down so to have the upper driver firing down and not bouncing on the ceiling Thanks for the reply

Hi, I have a Sonos Play:5 (Gen2) in the kitchen which I have connected to LAN. Then I have a Soundbar, a sub and two One in the living room as a surround system.As I understand, it should be possible to get other Sonos units to connect to a wired Sonos unit, but this seems not to be working with my system. I have tried to switch everything off, even the router, but the livingroom system wont connect to the wired unit.Any advice from anyone?Thank you. Moderator edit: changed “Sonos 5” to “Sonos Play:5 (Gen2)” for clarity.

Hello, I have an arc+one +sub gen3 when listening to YouTube video the ones are not heard, I already have music play back full configured and some YouTube videos show me that it is in pcm format and others in 5.1, I have a Chromecast I have this problem only with YouTube 

We’re getting the backyard ready for a big summer.  Lots of space out there, no pool.  Would you recommend we set up a pair of Roam speakers in Stereo or just 1 Move speaker?Appreciate your help!

Hi i just connect a sub mini to my beam 2, but have a question. Does de beam 2 automatically sent the lows frecquency to the sub mini and dedicated only to the highs and mids? Abd what EQ recommend?

I am using Sonos amp to provide TV sound to wired Kef bookshelf speakers.  When switching from Spotify music to TV the volume always defaults to zero.  I have to turn volume up every time.   If I just watch TV and turn off and on the app holds the last volume used.is there a Sonos solution that will hold TV volume when switching inputs?

I switched all of my Sonos devices at my upstate home this weekend from Alexa to Google Assistant (2x Beam and 2x Sonos One) and everything worked great and controlled all of those as well as my 3x Connect:Amp devices. The Beam CEC control to turn on and off TVs with Google works great! I attempted to update the Beam and Sonos One at my apartment when I returned to the city and when I run through the process, the Google Assistant app fails to find any devices. My apartment setup has the same Sonos account with the latest firmware updates, same Google Account (which is configured for two homes) and is on the the same UniFi networking equipment (different SSIDs). Are there any known limitations with a single Sonos account at multiples homes? There shouldn't be any limitations on the Google side as I have Ecobee thermostats at Google Home locations. The only other difference is that that I don't have any "real" Google products like a Home Mini at my apartment, so I'm wondering

Everything working fine, went out for a walk, came back & the iOS app has lost three of the four speakers (it “sees” the Play 5, but has “lost” an Era 300 and two independent Ones).The Mac app works just fine - sees and independently controls each speaker still, but phone refuses to find “new product”. Phone restarted, app deleted and re-installed - same phone only finds the Play 5.No ethernet connections - all wi-fi. All one one network, one router, no mesh. No issues for months, then this….Any ideas / help please?

I was just curious, as I am shopping, if the Era 300 is the latest and greatest, it seems weird that it is less expensive than the Five speaker. Is there a place to compare them? Is it just because the focus is on Spatial on the 300 where the Five is used better for straight up stereo? 

Hi, I have a Play 5 Gen 2, I can connect with a network cable but not on WiFi, I’ve tried a reset of the unit and the WiFi network to no avail.I’ve ran a diagnostic, support number is: 144006030 

Canadian user here having issues listening to CBC radio1 through TuneIn radio. It has become incredible annoying to try to listen to the radio through TuneIn over the past few weeks as every few minutes the program cuts out to hear the”tunein theme”, and then tunein ad after tunein ad. This is a new problem, and is driving me crazy. I have updated all apps and operating systems. This issue DOES NOT HAPPEN on other Tunein Radio channels.Does anyone have any advice? Please. 

Hi everyone I want to create an nfc shortcut to make my sonos move play from the iphone but i can’t find where the nfc tag is located on the move. I’ve successfully done this with the arc and ikea symfonisk but not for the move. Is the move missing nfc ? If not where should I place the phone? thanks you !

Hey there.a while back, there had been an announcement for expanded sleep stations:Expanded sleep stations composed and mastered by Mikael Jorgensen of the Grammy Award-winning band Wilco will include Slow Motion Freeway, Waterfall at Dusk, Warm Glow and Midnight Beach (all HD only).I can‘t find them on Sonos Radio. Does anyone know what happened and if or when these stations will become available? Thanks! Source:https://www.gratefulweb.com/articles/radio-curated-hosted-kareem-abdul-jabbar-launches-sonos-radio-today

We have a play bar, sonos one and move set-up in a system and the move dropped and we are unable to connect it again - 10+ hours into it already and the chat bot is worthless on this subject - any insight from the community? 

Hi Here is my current setup. Four Sonos Ceiling Speakers hard wired to an Sonos AMP. A Bluetooth receive Line-In to the Amp. Have my TV connecting to the Bluetooth Receive.  From this, I am able to listen to the TV using the Ceiling Speaker. It’s somewhat surrounded. I frankly like it.  The problem being the bluetooth connection is not stable. Plus, every-time, I have to manually connect TV to the Bluetooth receiver. The TV is far away from the AMP, connect through cable is just not happening. I’m looking for a better solution to wireless connect TV to the AMP. Would a Sonos sound bar, such as Arc or Beam help? I’ve read something like connect Beam with TV through HTMI and as long as Beam and Amp in the same WIfi, they can play together. Is that true?  If so, is this gonna actually add more channels or just making it “sound louder”?  What would be the ideal setup to create the best TV surround sound using the In-Ceiling speakers? Or are they just not meant for TV but for Music instead?

Hi all - for the last few days my Sonos Roam will no longer skip Spotify tracks when I ask it (‘this action is not supported), and secondly it stopped playing sleep sounds on loop (even when I ask it to loop it, and it confirms this is done and memorised). Anyone else having the same problems and/or troubleshoot suggestions? Henry

HelloQUESTION ! From my MacBook I cannot update my Sonos 2 in Greece since my Sonos 1 in Germany seems to block the updating as I read online.How can I solve this problem ? This is a QUESTION.

I understand Dolby ATMOS music from Apple Music can only be played on a pair of Era 300s through the Sonos2 app. Sending the signal from the Apple Music app on an iPhone to the Era 300s via AirPlay loses the ATMOS. On a Beam2 it can also be played directly through the Apple Music app provided it passes through an AppleTV that is connected with the Beam2 through a HDMI cable. Is that understanding correct?My other question is how this operates if the Beam2 and the Era 300s are grouped together. Will the ATMOS signal be passed from the Beam2 to the Era 300s? Or do the Era 300s receive their signal from the AppleTV through AirPlay (which I understand does not carry the ATMOS signal)?Thanks for your guidance, Ben

Hi, I have the playbar for the tv and play ones added for the surround, the sound is still coming from the speakers, but I can no longer use the remotes for adjusting the volume, it still works with the app though, anything I can do to fix this problem ?  Thanks 

Hi All, I wanted to revive a topic from a few years ago about trueplay “loosing” a speaker during tuning. I upgraded my family room setup with an arc that replaced a beam. I went through the steps of disconnecting the surround and sub from the beam which I loved to another room. I then added the arc and the associated surround components. When I listen everything seems to be playing. However when I go to tune I get a “lost speaker” as shown on the screenshot attached. I went through multiple total reboots of my WiFi and the speakers per previous suggestions but it doesn’t seem to help. I submitted a diagnostic 137804396. Any insight would be appreciated!!  

100% newbie here. just moved into a house that has 6 ceiling speakers in the back patio and I bought the Sonos port and I have a Denon AVR-4306. how can I connect them to get sound from the app to the speakers? thanks for your help 

We've just got our first Sonos speaker (Gen 2 Beam) and are trying to connect it to our Toshiba 32ll3c63db TV.We're at the point on the app set up where it says 'use your TV remote to turn on audio out in settings'We have changed the audio output to HDMI ARC but it just says audio out is not connected l. Any ideas?! 

Hi. I’ve got an offer to buy a Sonos Five (gen 1) pretty cheap. I’ve already got a Beam (gen 2) hooked up to my TV. My question is wether or not a Five (gen 1) will be able to connect to a Beam (gen 2)? I’ve only got music streaming and vinyl in mind as I’m expecting to buy a pair of Sonos Ones as satellites for the Beam eventually.Any advice is appreciated :)

Hi,Is your web site having issues? I am unable to utilise any of my upgrade credit on a new purchase. I have 3 X 15% available but no way to redeem.

As per title -  Play:1 speakers increase volume suddenly without any human input.Can be on spotify or radio.net and suddenly volume increases significantly and remains at the higher level until human intervention.Only seems to occur once a day - am I missing something?