Android Volume Slider Won't Work

Hi @J-man 

Thanks for your post!

I’m not sure what you mean by “the volume slider on my Android home screen” - there isn’t one - or “If I expand the station”. “This slider at the bottom of my Sonos home screen” is also puzzling me, as there shouldn’t be one there.

Perhaps some screenshots would tell the story a little better? You can capture a screenshot by quickly pressing and holding the Power and Volume Down keys at the same time.

First, however, I recommend giving the tablet a reboot. If that doesn’t help. please also try resetting the app: Settings » App Preferences » Reset App » Reset. Exit the app and restart it, then choose “Connect to existing system”. You’ll need to log back into your Sonos account too.

I hope this helps.

Corry,

I probably have the wrong nomenclature for “Home Screen.” I’ve attached screen shots with annotations. Rebooting and Resetting didn’t help.

It seems that I can only attach one picture.

Thanks,

John

Maybe I can attach one picture per reply:

Hi @J-man 

Thank you! It has been a while since I have seen the Sonos app on a tablet! I see what you mean now.

Thank you for reporting - I’ll feed this info back to our engineers to see if they can reproduce it. Thank you for trying the steps I gave you too - it’s handy to know that they didn’t help.

Any update on this?

Thanks,

John

I'm not sure what was done, but the volume slider now works. Thanks!