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Can anyone help please my Roam has an orange light and I can’t turn it on, it’s been on charge for 24 hours and it’s only 6 mths old

When I use Sonos app to play for example songs from Spotify or books from Storytel, I cannot read the whole text line, so I have to quess what the line is saying or to start playing by touching the line and then I see the whole text. But with 10 book/podcast lines all starting with the same words then it takes a long time to find the right one? Why isn’t it possible to show the whole text of the book, song, podcast?Picture of the Sonos App is shown where the last text is missing and picture of the Storitel app (Mofibo in Danish) is shown where the whole text is seen. 

Trying to update new “Move” to my existing system and Move update  is required but it continues to error out .  Help  ... this is a brand new product. 

My plex account somehow became deauthorized within the Sonos app (on Android).  I tried to reauthorize the account.  The pop-up webpage stated after signing in “Thanks! You have successfully signed in.  You may now close this window.” When I go back to the Sonos app, the app states “Account not found.  Unable to add Plex account.”Each attempt to authorize adds a new token in Plex for authorized devices.  I tried deleting each token in Plex and it still will not actually authorize within Sonos. There are no other issues with Plex at this time.  It is accessible inside the local network and outside the local network.   I would like to solve this soon as I use Plex playlists for my kids, especially lullaby music for them.

when I connect to a radio station via Tunein (FIP in France) on Sonos, It only shows the station name and not the title playing. The same radio on the web shows all titles in direct https://www.radiofrance.fr/fip 

So I have a setup including 4 Sonos One speakers ( Generation 2 ), and 1 Sonos Beam soundbar. Prior to getting these I had fondly imagined that in time I’d be able to get a turntable of some kind that would wirelessly connect with my system, so that I would be able to hear my old vinyl again. Too late have I come to appreciate that this can only be done via Bluetooth ( not Wi-fi ), and as the One speakers are not Bluetooth-enabled, that seems to be that, and I am stuffed. having just acquired all this Sonos gear at what to me amounts to significant expense, I am in no great hurry to junk my Sonos Ones and shell out further hundreds to substitute Bluetooth. Does anyone out there have any idea how I can achieve what I need without starting all over again / breaking the bank in the process ? many thanks in anticipation !

Can I be connected to the same sistem by wifi through the mobilie and connected by ethernet with my mac?

On back ordered items does sonus charge when shipped? Also, does the site use Apple Pay?

I get a message via Sonos app saying ‘products can’t connect to Sonos system’I’ve tried the ‘fix now’ options e.g. switch products off & on, and unplugged router, left for a few minutes then switched back on, but still doesn’t resolve the issue, so does anyone have an answer please?  Please note that these 3 products (2 x play 2 & sound bar) have previously been connected and have worked fine. Also, Sonos recognises the products, but still not able to connect.  Lastly, I have another product (play 3) in a different room that works fine. Appreciate your help/advice     

Hi,After last actualization SONOS2 “forgot” my music library (catalogue on microSD on android phone). I’ve tried to add new Music Library (Settings/System/Music Library/Configuration of Music Library/add) but app do not accept path to file (which I take from phone file manager) for exmpl: /storage/6231-6630/MUSICIt also asks for user and password which are described as optional - do I have to ad those too when file is not protected?Does any one know how to set path to the SD card ? If I knew the beginning of the path the rest would be easy...

Hello all, I have noticed an issue when playing my Xbox where the sound will cut out roughly every 20 mins in an atmos enabled game.  The sound will cut out for around a few secs, then it will come back again like if someone was muting the audio.  I’m not sure if is it just an atmos related issue, but I have not noticed it elsewhere just on my Xbox.  I was wondering if there is anything I can check on my setup? TV: Samsung Q95T (eARC, passthrough and CEC enabled)Xbox:  Dolby Atmos, passthrough enabled)

I am running iPhone XS Max on iOS 16.5in last 2 days I can’t load Sonos app.  It just crashes and goes back to home screen.  I have restarted phone, deleted and reinstalled app from App Store.  No change.  My wife’s phone with similar spec is working fine???

Can the power light be shut off or dimmed at night for sleep, I have the the Sonos power bar on our bedroom tv, the light is so bright in the dark with the tv off for sleepthank you

1.Best Dolby Atmos setting for LGC1+PS5+ARC 7.1.4.?2.Playstation5 setting for gaming and content watching mainly APPLE TV ?3.Can i play Apple Music from playstation5 App in Dolby Atmos, if yes (setting)?

One my friend is travelling from Houston to Pakistan and he is willing to bring Sonos era 300 stands pair, colour white. which i will purchase online and deliver to his address in US, the only problem i will face will be if my order is pushed back. His flight is on 29th of July. Can one confirm the status on Sonos era 300 stands pair in white colour?

Hello all,At https://support.sonos.com/en-us/article/surround-sound-guidelines-and-limitations there is the statement “related models like One and One SL can be used together as surround speakers” without specifying which exact models are related. From that article, and searching through the forums, it appears to me that the following two sets of models are considered related, that is, you can mix them together for surround: One (Gen 2), One (Gen 1), One SL (rev 1 and 2)(forums seem to suggest Gen 1 and Gen 2 can be mixed, and article says One SL is related) SYMFONISK Floor Lamp, SYMFONISK Table Lamp (Gen 2)(explicitly noted in footnote 2 of the article) SYMFONISK Bookshelf (Gen 1), SYMFONISK Bookshelf (Gen 2)(not sure of this; basing this on forum reports that you can stereo pair them) Not related for surround purposes, despite having the same speaker hardware (basing this on forum reports that you can’t stereo pair them):Play:5 (Gen 2), Five Is this correct? Any errors Are there any

I've been having issues with my Sonos one SL for a few months and decided to plug in an ethernet cable. once I did that the app told me I need to factory reset my speaker. I followed the instructions online and held down the back button. however when I do so the lights only turn flashing orange, not flashing orange and white, and nothing seems to happen. not sure what To do and how to make this work again.

Hello to all,I have sent back 2 ERA 100 before the 100 days trial....and they have deduced 28€ as "surcharge"…Why???Wasn't it free???

hi what ist the best way to wall mount ERA 300 if you have a high ceiling about 4,50 meters i have to mount them in a height of 2,80 meter so I have about nearly 2 meters to the ceiling in that case would it be better to mount them upside down ? 

I have an amp 2 ft away from my arc, with the amp controlling two rear embedded speakers. I've tried just about everything, including factory resets. If they stay decoupled, they both work. As soon as I try to add the amp as a surround system for the Arc, it fails to connect "Surrounds couldn't be added" and the Amp immediately becomes disconnected in my system.  Both are connected via WiFi; previously the amp was on Ethernet but with the v14 update, surround doesn't work. Thanks in advance for any/all help.

airplay via iphone from my music library constantly fails….it starts and drops, it does not seem to be a router issue, as all other devices work fine...

I have a Sonos Beam and sub connected to my TV ; it works very well . tried adding a pair of SL 1’s but it thinks they are a separate system and I cannot group them with the beam. How do I rectify ?

I've recently upgraded my computer and it now has a new name, but the same data drive which holds my music files.  I'm using Sonos V1.  When I try to play it gives an error that it can't find the music drive on my old computer.  I've tried to change the folder in Sonos, searched the registry for any instances of the old computer name, searched the drives for any file containing the old computer name.  All without success.  Any ideas? 

Hey all, We moved into a home that had 5 sonos ceiling speakers installed but was not connected to an amp. The builders told us we’d have to use our own receiver. We got one, and the 5 channel ceiling speakers work great. I want to add the gen 3 sub/s but am unsure how to tie the sub/s in (or even if its possible). Any tips would be greatly appreciated. Thanks!

When will Sonos create a Sonos Move speaker with disco ball/light that dances to the beat.