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Hello, I recently purchased a new Sony Bravia TV and hooked it to a Sonos AMP. It’s connected via HDMI the eARC port. Unfortunately, when I try to switch the audio output to the Sony TV speakers, the TV will play audio through the TV speakers for approximately 1 to 2 seconds, and then automatically switches back to the external audio. Also, attached is a cable box via a separate HDMI port, but even with unplugging it, this issue persists. I have read multiple threads on this topic, but cannot find anyone ever found a resolution. I think we all have a sense that this is a CEC issue with Sonia having to do with the fact that the Sonos Amp is running all the time but I have tried to switch every setting I can find on my TV and have been unable to resolve it.Would appreciate any insight this community can provide on this issue.      Thanks,Stephen 

I purchased a new Sonos Ray for my son. We hooked that up to his Samsung TV in a snap using an ethernet cable to his router and the included optical cable to his Samsung. The problem we now have is that my older Play 1s (x2) that I gave to him won’t connect. We can get blinking green lights on both but, they continually fail to connect.Prior to giving him the Play 1s, I “removed” them from the room they had been in and then I reset them using the Play/Pause and +Volume button procedure at my house.  At his place, everything seemed good-to-go… until we tried adding them into his newly created  Sonos system/network (he never had a Sonos product until now). It would say “Connected” but then kept trying to connect and then fail. After several attempts, we unplugged them.My questions: Could the Play 1s still be linked to my system/account?  Do we need to connect the Play 1s via ethernet cables? (It’s my understanding that the Ray will shoot the sound to the Play 1s).  Do I need to hold down

Bonjour, la lumière led de mon mon enceinte sonos One, s’est allumée toute seule la nuit, alors que j’ai choisi le mode veille. Quelqu’un aurait-il une explication ? 

We live in an old building with the thick wooden walls in most parts. With the 11 Sonos devices spread out through the building and a wired Sonos Boost in a central location the system works mostly fine. Last couple of weeks we have been starting to get entire system drop-outs and the culprit as we can see is a IKEA Symfonisk lamp (most remote unit from the Boost) that according to the Network Matrix jumps between being Secondary node (direkt to Boost, signal 30/29) and Tertiary (connected to the ARC that is in line-of-sight with signal 66/59).During these jumps, music stopps playing in the entire system and in controller apps the rooms are gone briefly and then gets back.Why is the mesh reconfiguring so aggressively? I understand the lag to tertiary nodes but the stop in streaming is worse than a lag I’d say.Can I do something? We have a multi-API Unifi network that I have been testing with Sonos but these experiments have all been disastrous even when trying to follow Unifi and Sonos

Hi,I already have a Beam synchronised with my TV that is working well.I would like to add 1 One SL (only bought one) as surround speaker in order to have a home cinema but the app doesn’t allow me to do so. It says that « two compatible speakers are needed to add surround speakers ». Does it mean that two One SL are needed to install surround speakers synchronised with my Beam ?Did some of you already succeed to pair a Beam with 1 One SL ?Thank you in advance !

I’m planning to give my One SL stands to a relative. The problem is I cannot disassemble the part were the speaker is seating on (platform?)its composed of the upper part and the lower part disc clumped together and I cannot separate them.because of this, I cannot get the power cable separate from this piece. anyone has tried this yet?

Hi, I am planning on the following setup and had some questions on the in ceiling and in wall speakersLiving Room - 4.1 surround system (virtual center channel)2 in wall speakers on TV wall (can these be mounted sideways?) 2 rear in ceiling speakers I believe I need 2 amps for this (1 for in walls, and 1 for in ceiling surroundsOutdoor Room2 in ceiling speakers 1 amp

Requesting a tuning station by saying "Alexa play Newstalk fromTunein"  has stopped working on Sonos but still working on all Echoes connected to same network.Router reboot done and sonos powered off and back on. Is the Sonos using its Tunein setup or the Alexa one in this scenario? Any other checks I should do? 

Hi everyone,I've bought a new Sonos Arc and have some stains in the lateral grilles. I've changed it and the new one has the same problem.I've seen other people in the same situation.Could this oil stains affect internally or is only an aesthetic problem?

For a year or so, I’ve had no problems asking Alexa to play ‘My Soundtrack’ or anything else. I could look at my phone and using the Android App skip etc, now I can only pause, and I can’t see the track. If I start the music from the Sonos App - all works as expected - but - that kind of removes the point of using Alexa in the first place. I’ve tried removing/readding the skill, doing all the usual unplugging etc Anything else I can/should try? 

Hi Everyone,I’m interested in utilizing a Sonos Beam and Mini Sub on my PC, for gaming and connecting to the rest of my home Sonos setup.  I do crafts and whatnot so sometimes I like to sync the music in all my rooms, and my office is the only place I can’t.I’ve done some research and I understand that a Beam (gen 2) will work great from my PC.  I’m unclear on how to incorporate the Mini Sub.  Anyone here tried this out or know the details on how they work together?Any help would be greatly appreciated!  I don’t want to buy the kit and then have to return it.Cheers,Zodd

My understanding, the Port has no onboard volume control. Is there a way to rig and external knob or something to do so? How to?

This may be a dumb question but how can you tell if the uprising drivers on the Arc working when paired with the 300s?  I find that the 300s are louder than the Arc so it's a bit hard to tell.    

How can I delete songs or artists from my cell on the Sonos app?

Hi and thanks I’m advance for any assistance.  I have a Sonos 1SL and want the new Dual SL to use as a second speaker. Will that work please? thanks in advance. 

I recently installed YTM so that I can play music files located on my Android device.  The Sonos app lets me browse my media by artist and by album but will not let me browse by song.  I get the error message "unable to browse music".   The YTM app on my Android phone allows me to browse all of my songs but won't let me cast to Sonos.  I could be doing something wrong, does anyone have any suggestions or a work around?  Thanks. 

My system is two Play 1 speakers connected at 5GHz to a TalkTalk router (TalkTalk Hub). Both 2.4GHz and 5GHz have the same SSID. I have controller apps (S2) on iPad, Android phone and a Win11 Laptop also connected at 5GHz.My problem is that for roughly 50% of the time Sonos fails to find my music library which is on the laptop, reporting that the media server can’t be found.  Mostly, but not always, restarting the laptop resolves the issue. On opening an S2 app, during the “searching for your Sonos system” few seconds, a transient message appears saying that one of my devices might be unplugged (which it isn’t). Both speakers play.Any ideas as to how to avoid these frequent and annoying laptop restarts?

I recently bought hdfury Arcana for my old full hd Philips tv in combination with chromecast with tv and beam gen 2 etc. When i reset the Arcana Netflix is working full admos only Prime only DD+. I change the scaler in Arcana settings to 4k sdr 12b and change chromecast also to 4k and Prime is working again. My question is changing these settings will this harm any of my devices? Thank you.

Hello! I was trying to add a music folder to sonos s2 app windos 10 but it is stuck  in an infinite next next loop between select folder and adjust sharing options,  no error messages. Run the program as administrator,  I checked firewall settings but no luck,  I can play music  from pc app to sonos. any ideas?

Why is the possibility to play music from mobile phone disabled in Sonos app version 15.4?

Hi all,Spotify used to work reasonably well for me; sometimes it’d take a moment to connect to the speakers, but then it was fine.Since a short time (maybe 2 weeks or so?), I’ve noticed that quite often, it’ll just not go to the next song. In the Spotify app itself, it’ll show something like “4:50” for a song that’s only “3:44” etc, and just keep going until I hit next manually.Tracks will also hang intermittently, and the song shown in the Spotify app or Sonos won’t match what’s actually playing.My local music library does not have these problems, neither does Amazon Music, YouTube Music, or Bandcamp. So I’m assuming it’s unlikely to be a local networking problem (I’ve got a sufficiency of WLAN repeaters on my core network, plus a Boost). Indeed, sometimes when this happens during a Spotify session, the next song will indeed come from the previous queue of local library music!This is rather infuriating. Has anyone else observed this? And even better, how to fix it?(My system has a pai

My SONOS app used to start playback immediately after I selected a favorite station, but a few months ago, I started getting a page with a description of the station where I now have to press “play” to start the music. Why is this? It was so much better when I didn’t need to press a second time. SONOS seems to keep adding impediments to simple use of their app.

Hey friends!  My cell phones took a crap so I had to get a new one sent to me from Verizon. Since activating, the Sonos app doesn’t give me the ability to login?  It’s greyed out?  Ideas?  Surround is working so assuming all is good via the beam and surrounds  just not sure how to login with a new cell?  Thanks! 

I have a pair of ERA300s. Works great for streaming. However, when turntable is plugged in it usually only plays through the speaker with Line in. After says 15 mins the other speaker will kick in. I have swapped cables and left and right inputs from the turntable and get the same result. Plugging turntable into other hi-fi system does not suffer same results so I am thinking this is related to the Line in on the Sonos.Help!  

This is a new problem this year.  I listen to White Sox games on Chicago radio station ESPN AM 1000:  Streaming, Wifi, Sonos speakers, I guess it's "Tune In" radio because that's always mentioned at the start of any transmission.  I live in Palos Height, IL which is a suburb of Chicago.  I'm hearing the game without problems when suddenly a man's voice says something about White Sox games being blacked out in some areas due to contractual obligations.  Then this recording keeps repeating until I tap the Sonos speaker off and then on again.  Then I'm back to getting the game until the next interruption.  I think these interruptions occur during what would normally be commercial breaks.  I listen to Cubs games on a different radio station, but via the same means otherwise, and this never happens during those games.  Looking for some resolution to this problem!