I am running iPhone XS Max on iOS 16.5
in last 2 days I can’t load Sonos app. It just crashes and goes back to home screen. I have restarted phone, deleted and reinstalled app from App Store. No change. My wife’s phone with similar spec is working fine???
Best answer by kiwibrent
Problem resolved - somehow my phone settings under Wi-Fi had switched “low data mode” to on. Turned that off and now back in business. Thanks!
Do you have any security software installed on the phone, is it a works phone? If so, it’s possibly that and you may need to disable the security, VPN, Firewall, network proxy etc.
Thanks for the reply - but no to all of the above.. worked fine until about a week ago - now nothing?
Thanks for the reply - but no to all of the above.. worked fine until about a week ago - now nothing?
Sorry
If you don’t want to try a phone reset/restore from backup etc. at this stage, then perhaps go onto chat to Sonos Support Staff instead. Here is the link to get in touch with them…
Problem resolved - somehow my phone settings under Wi-Fi had switched “low data mode” to on. Turned that off and now back in business. Thanks!
Problem resolved - somehow my phone settings under Wi-Fi had switched “low data mode” to on. Turned that off and now back in business. Thanks!
Ah, nice to see it was something simple. Thanks for posting back the solution - it’s one I will try to remember if someone else encounters the same issue in the community here.👍
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