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I am running iPhone XS Max on iOS 16.5

in last 2 days I can’t load Sonos app.  It just crashes and goes back to home screen.  I have restarted phone, deleted and reinstalled app from App Store.  No change.  My wife’s phone with similar spec is working fine???

Do you have any security software installed on the phone, is it a works phone? If so, it’s possibly that and you may need to disable the security, VPN, Firewall, network proxy etc.


Thanks for the reply - but no to all of the above.. worked fine until about a week ago - now nothing?


Thanks for the reply - but no to all of the above.. worked fine until about a week ago - now nothing?

Sorry @kiwibrent I don’t know then, unless the phone install has got corrupted in some way - I’ve not got that model of phone and not seen anyone else mention an issue with it. The Wife and I have 4 iOS devices and not had any issues with the latest App. 

If you don’t want to try a phone reset/restore from backup etc. at this stage, then perhaps go onto chat to Sonos Support Staff instead. Here is the link to get in touch with them…

https://support.sonos.com/s/contact


Problem resolved - somehow my phone settings under Wi-Fi had switched “low data mode” to on.  Turned that off and now back in business.  Thanks!


Problem resolved - somehow my phone settings under Wi-Fi had switched “low data mode” to on.  Turned that off and now back in business.  Thanks!

Ah, nice to see it was something simple. Thanks for posting back the solution - it’s one I will try to remember if someone else encounters the same issue in the community here.👍