Answered

Hi,I clearly don’t know much about speaker wire! Do I need 2 or 4 conductor wire for a future Sonos amp plus 4 Sonance outdoor speaker set up?Thanks for your help!

I have OMADA network (tp-link) , I have 3 productsthose one who connect with 2.4G always keep disconnect from SONOS app. I always have to reconnect via router app. to let them show again in SONOS app.They never disconnect from network. ANYONE plese help me to solve this?

Hi maybe its me bur i have set up my roam on the home wifi - its listed on my sonos account etc  just been camping tried to connect to it nothing clicked on airplay from my phone does not see the device came home back on wifi and its appearing as a device but only on wifinot really a roam if you can not take it out and about..so what am i doing wrong - ive gone through the set process…    

Getting this error code, have tried troubleshooting as indicated, but still not able to update 

initially i bought 7.1.2 Sonos system and now i am upgrading to 7.1.4 (era 300) , should i sale Sonos one rear speakers or there is a probability that in future will be able to use them with 7.1.4.?

I can’t seem to find Apple music in add music services.I live in South Asia.

I am getting an error message when I try to play something from my music library.It reads : "Unable to play....it is encoded at unsupported sample rate 24b22664 HZ" Any suggestions??

Just purchased 2 sonos 100 speakers with combo Ethernet adaptors. They are still defaulting to wifi and when I look at the line in settings they are greyed out. How do I change from WiFi to Ethernet? 

Roam is part of a System with our Sonos One SL speakers. We took Roam on vacation and, even though my phone (where my music is) was connected to the rental's WiFi, the Sonos App kept looking for the entire System. I could see the Roam but because the App couldn't connect to the One speakers, the Roam wouldn't play.How do I disconnect the Roam from the System before our next (rapidly approaching) vacation?

Keep getting this error code , have troubleshooted as indicated still not able to update 

Hi, We have approx. 20 sonos ports installed at one of our site. facing issue with the sonos ports gets unconnected as you can see in the attached picture.all sonos are wired. some of the other areas also sometimes behaves same like shows not connected.Please advise.Here is diagnostic number 1399916880.

If you’re using an AMP in dual mono mode, is the left/right balance adjustment still enabled so that if you wanted one of your mono channels/zones to be louder than the other one, you could actually accomplish that using the balance slider?

I have just mastered how to play my own music playlist from my mobile android phone via bluetooth to my Sonas move. How do I get the songs to Crossfade ? I can see how to do it on the sonas app on my laptop , but this doesnt seem to transfer over to the mobile appThanks 

My Move recently quit playing music on Amazon via Alexa. When I ask Alexa to play a song title it states unable to access Amazon Music or something to that effect. Alexa will reply with weather, questions, etc just not music. The Amazon and Sonos app are up to date and the Sonos skill is active in the Alexa app. Can anyone please provide me with an answer. Thanks in advance for your help

I’m adding a pair of Era 300’s as rear surrounds (to a Sonos Arc + Sub). Our couch is against the back wall (has to be that way given the room). There are also window wells on the back wall (on either side of the couch). The wells are approximately 10 inches deep, 30 inches wide, and 23 inches tall. From a room aesthetics point of view it would be ideal to use them (as opposed to drilling/mounting on the rear wall).How “bad” would it be to set the Era 300’s in those wells (roughly centered)? See attached picture.FWIW, I have them installed there now and to me it sounds good (i.e., sound is directional/immersive). Just wondering if I’m potentially trading off much better sound given this placement.

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

Good morning all. Last night I installed the first 2 of what I expect to be many Sonos components in our new place, a beam and sub. I've been browsing the forums and I am happy to see such an active group. I'm sure there will be many questions across time I will have for you all. I installed and set up the components and connected to my pandora account with no issues other than ones discussed here already.  The room sounds great. I installed the app on my wife's phone and it immediately found the system and hooked up using my login credentials. Here's the question. She has her own pandora account and will want that running when I'm not around.  Is the fix to this as simple as reinstalling the ap and having her create her own Sonos login to be able to set her own credentials to log into her pandora account or am I over thinking this?We will be quickly adding a couple of amps with outdoor speakers, another sound bar on a second TV and speakers in a rec room along with satellites for the

I currently have an Arc, (2) Sub Gen3’s, and (2) Era 300’s as rear channels.  My question is, can I add 2 more Era 300’s as front channels…(front/left and front right)? 

I am trying to correct my Profile address.At present the system has moved my address to USA.  I do not live in the USA.   I have never lived in the USA.I want to correct it to my UK address.I change all the details, having selected EDIT, SAVE the changes and the system then reverts to the US address!How do I fix this?

Hi,We own a Sonos Play Gen 5 and we were using the original Sonos App.Last week we purchased a Sonos One SL for the garden. This obviously requires Sonos 2 app.Since downloading the new app, I now can't use the Sonos Play Gen 5. How can I have the two systems please?I know the limitations around them not being able to play together and that is fine but I was still wanting to use the Play Gen 5 as it's only 5years old.Any advice welcome. Thank you

It is only cosmetics but still bothers a little :) Why no picture for OneSL when Arc, Sub, 300s are showing a picture - Is it because they are now deemed obsolete? I can see this when I go to Sonos.com > My Account > System

Yesterday, my “Family Room” speakers and TV disappeared from my Sonos app.  Before shutting down Sonos, I was not able to select the TV and turn-off the speakers.  Now on the TV, I don’t have sound as the TV can’t find the speakers.  Can anyone help me with this problem?  Thank you.

I have been trying to add services to Sonos and the app just spins. So frustrating!!

Like a couple of others here I am having trouble adding services on the Sonos S1 controller. I have both apps - S2 is working fine. From settings in S1, I go to services and voice, then add a service and I just a blank list with the wheel of death.Happens on both mobile and ipad. Have checked address in my Sonos account is correct. All upgrades applied to mobile and ipad. S1 version 11.9. Have hard rebooted both mobile phone and ipad, reset router (but S2 is OK so shouldn’t be a factor).My system is all wi-fi, older devices, connect:amps and 2 play 5s.The hours of my life I have spent getting all these Sonos devices to work!!

When I try to link to an Alexa account someone else's Amazon account is displayed and it will let me select my own Alexa account. It also won't allow me to sign out or deselect the other person's Alexa account.