I can turn it on and off using voice control. It will not adjust the volume up or down. I have changed the voice assistant and tried Sonos, alexa and Google. Volume won't work with any of them.
Best answer by Ken_Griffiths
View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 7
+20
Hi. Can you confirm what command you are using to control the volume? Have you tried ‘Alexa, softer or louder’?
As a test can you also try ‘Alexa, mute’
Here is the SVC syntax…
https://support.sonos.com/en-us/article/list-of-voice-requests-for-sonos-voice-control
Here is the basic Alexa syntax…
https://www.amazon.com/Sonos-Inc/dp/B072ML3N6K
Here is the basic Google syntax…
I have used Google, alexa and sonos voice control. I have tried every phrase I can think of. It will turn on and off but won't turn the volume up or down.
Hi. On which Sonos device(s) is this happening?
Sono 1 gen 2
Sono 1 gen 2
Maybe try this …goto the Amazon Alexa App and remove the Sonos Skill. Wait approx. 30 seconds and then add the skill back, let it rescan for devices and see if that perhaps sorts it with Alexa commands like..
- Alexa, set the volume on (Sonos One Room Name) to 5
- Alexa, set the volume to 2 (when talking to the Alexa on the speaker)
- Alexa, turn up the volume
- Alexa, reduce the volume on (Sonos One Room Name)
…(just as examples)…
Whilst doing the commands monitor the volume slider bar in the Sonos App.
If it still fails to work, check the Amazon Alexa App device list and ensure you do not have anything with the same name as your speaker in the device list and that there are no ‘duplicate’ (same name) entries for the speaker linked to Sonos.
HTH
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.