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Melringstad
Contributor I
Jun 20, 2023 12:37 PM UTC
Answered

voice control not adjusting volume

I can turn it on and off using voice control.  It will not adjust the volume up or down. I have changed the voice assistant and tried Sonos, alexa and Google.  Volume won't work with any of them.

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6 replies

UKMedia
UKMedia
Jun 20, 2023 12:40 PM UTC

Hi.  Can you confirm what command you are using to control the volume?  Have you tried ‘Alexa, softer or louder’?

As a test can you also try ‘Alexa, mute’ 

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Ken_Griffiths
Ken_GriffithsAnswer
Jun 20, 2023 12:54 PM UTC

Here is the SVC syntax…

https://support.sonos.com/en-us/article/list-of-voice-requests-for-sonos-voice-control

Here is the basic Alexa syntax…

https://www.amazon.com/Sonos-Inc/dp/B072ML3N6K

Here is the basic Google syntax…

https://support.google.com/assistant/answer/7539710

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MelringstadAuthor
Contributor I
Jun 23, 2023 1:31 PM UTC

I have used Google, alexa and sonos voice control. I have tried every phrase I can think of. It will turn on and off but won't turn the volume up or down.

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John B
Jun 23, 2023 1:40 PM UTC

Hi. On which Sonos device(s) is this happening?

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MelringstadAuthor
Contributor I
Jun 24, 2023 2:25 PM UTC

Sono 1 gen 2

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Ken_Griffiths
Ken_Griffiths
Jun 24, 2023 2:43 PM UTC

Sono 1 gen 2

Maybe try this …goto the Amazon Alexa App and remove the Sonos Skill. Wait approx. 30 seconds and then add the skill back, let it rescan for devices and see if that perhaps sorts it with Alexa commands like..

  • Alexa, set the volume on (Sonos One Room Name) to 5
  • Alexa, set the volume to 2 (when talking to the Alexa on the speaker)
  • Alexa, turn up the volume
  • Alexa, reduce the volume on (Sonos One Room Name)

…(just as examples)…

Whilst doing the commands monitor the volume slider bar in the Sonos App.

If it still fails to work, check the Amazon Alexa App device list and ensure you do not have anything with the same name as your speaker in the device list and that there are no ‘duplicate’ (same name) entries for the speaker linked to Sonos.

HTH

 

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