Hello,
Sometimes when I listen to my stereo pair through connect and two ones, sound only plays through one speaker. When i switch to spotify music comes through both speakers!
Example - just had a record on, first side of record was fine, flipped it over and sound only played through one side. Switched to spotify and music was in both speakers.
Best answer by Airgetlam
It’s really hard to tell with such little information, but I would suggest that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
It’s really hard to tell with such little information, but I would suggest that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
I assume that you are playing a turntable or similar through CONNECT’s Line-In. Be sure to check for silly things, such as an RCA plug not firmly seated in its jack.
A not so silly issue is network connectivity that is on the edge. SOTIFY requires less bandwidth than playing a local analog source. It’s possible that SPOTIFY can sneak through, but Line-In cannot. The diagnostics will have data about this.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.