Trying to update new “Move” to my existing system and Move update is required but it continues to error out . Help ... this is a brand new product.
Best answer by Sotiris C.
View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
What is the error message?
The following error occurred during update
Error code 1013
Userlevel 7
+14
Hello
Apologies for the short delay on our response. Please have a look at the following article Error 1013 when updating Sonos.
There was an issue recently for some customers on which Sonos products were unable to update showing the error code 1013, but the latest from our developers team is that it’s fixed now.
I would suggest a reboot to your Sonos Move and then try to update again.
If it keeps failing then please submit diagnostics and contact Sonos Support for further troubleshooting.
I hope this helps.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.