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Problems with software update

  • 14 June 2023
  • 3 replies
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Trying to update new “Move” to my existing system and Move update  is required but it continues to error out .  Help  ... this is a brand new product. 

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Best answer by Sotiris C. 21 June 2023, 16:34

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What is the error message?

 

The following error occurred during update 

 

Error code 1013 

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Hello @Tmack, welcome to the Sonos Community!

Apologies for the short delay on our response. Please have a look at the following article Error 1013 when updating Sonos.

There was an issue recently for some customers on which Sonos products were unable to update showing the error code 1013, but the latest from our developers team is that it’s fixed now.

I would suggest a reboot to your Sonos Move and then try to update again.

If it keeps failing then please submit diagnostics and contact Sonos Support for further troubleshooting.

I hope this helps.