Answered

While you can still add custom URL radio stations using the usual desktop method, there is now no “My Radio Stations” under the NEW TuneIn, so any you add don’t seem accessible anymore. Am I missing something?

Hello!We bought from you two Sonos Move boxes. We tried to set up one of them and the process was pretty straightforward and we are able to configure and control it from Android and Windows through your applications and our WiFi LAN. We played some music from Spotify to test the product.Our problem is as follows:We have a hall (a church but it doesn’t matter in our discussion) in which we have microphones tied to a Windows laptop. We receive the sound in this laptop and we can hear it in a sound processing program (Audacity - for conformity).How can we send this sound in Sonos boxes? (We are not interested in playing internet sound streaming through them - just the sound from our local hall - the church).We want a local soulution through our LAN.Please advise.Thanks in advance for your cooperation! 

Sonos Roam needed an update but the iPhone App was returning an 1101 error - tried various suggestions per the articles but no luck. Speaker was working fine from the iPhone over bluetooth. However, I went into the iPad Sonos app and the update process worked fine and now the speaker is working again from both iPhone and iPad.Having thought about the differences beyond the iPhone app vs. iPad app - and I wish I had tested this first - is my iPhone is locked into a corporate VPN that is part of the policy protection mandated by the company I work for. My iPad is a personal device and does not have VPN by default. Anyone else seen similar? Might also be worth checking for others with the 1101 error that isn’t resolving otherwise.

Hello, I will try to expose my problem, I have a router asus RT ax88u Pro with beta firmware that allows to create a pro guest network (see screenshot) .I have a sonos beam (gen 2) and 2 sonos one in surround . And when I activate the guest network (VLAN) the Sonos One in surround does not reconnect to the wifi network and no longer works and when I disable this guest network all work again. On the other hand the sonos beam works in my 2 cases. I also have a Sonos Play 3 in another room that also works when the guest network is enabled.I am French so sorry for this translation. 

I just installed a Google Nest Wifi.  I was able to connect my Beam and my Sub on wifi while on 2.4GZ and can connect to my Roam via Bluetooth.  I am having problems connecting my Move to the network despite the many attempts to factory reboot the Move.  I’ve rebooted my wifi router, updated my Sonos App on my iPhone and my Move is sitting 1 meter away from the router and my phone is right beside the Move.  The Move is showing a constant whtie light and now I can only turn it off and on and can’t even connect via Bluetooth, likely due to the numerous attempts to factory reboot the device.  As one else been able to connect their Move to a Googe Nest Wifi router?  I’ve read and tried all the suggested fixes to no avail.  Please help.

Hello.  I am a very happy user of Logitech Media Server and now have Control4.  Unfortunately, there is no LMS api for Control4.  Does anyone know of a way that the Sonos App can access my Logitech Media Servier? (I am not asking if LMS can control sonos end points -- it does via the UPNP plugins but I don’t have any Sonos end points.)  Thanks much…   darien

I have been using a Sonos Amp hardwired to several speakers in our backyard for the past year. I generally use the Amazon Alexa App on my phone to play music on the Sonos Amp. The music information (Artist/ Song) has always shown up on the Sonos App when I’ve started playing music through Amazon Alexa. I’ve also had the ability to skip songs to the next song with the new Artist/ Song information Displaying in the Sonos App.Starting yesterday, when I start playing music from Amazon Alexa to the Sonos Amp the initial Artist/ Song info displays in the Sonos Amp, but if I skip to another song or the initial song is done playing the Artist/ Song info stops displaying in the Sonos App and I am unable to skip songs in the Sonos App. All that displays in the Sonos App is “Amazon Alexa.” I have no idea what has changed to cause this and any help to get it back to how it was a couple days ago would be greatly appreciated. Thank you all for your time, I really appreciate it. 

Hi, I frequently listen to ambient/ chill out on Apple Music via AirPlay using private listening mode ( as don’t want those playlists to influence recommendations)  Would this be possible using Sonos app?I’m sure I’m not the only person who would like this feature, would be great to take advantage of atmos/ spatial instead of airplay 

Hi,Yesterday one of the regular updates came through on my system and I pressed the update button. One of my Play:3 speakers updated fine, the other gave the Error code 32 message that is in the title.I can’t use the one that failed the update, as it’s now trying to update each time I select that speaker and failing. Any idea how I can recover from the update that has just turned my speaker into a brick :p?Thanks.

I thought the days of wrestling with the Roam were behind us, but alas, I am having connection problems once again. I recently changed internet providers and of course that necessitated a new router. All my other Sonos kit transferred easily to the new router. Only the Roams (I have 2) have caused me problems.The app says my black Roam is "not connected" and the white Roam is "powered off". Both have direct power and are fully charged.I am able to link to the white Roam by Bluetooth, but I can't get either to link to the wifi. In fact I can't even get the black Roam to go into pairing mode (side rant, I still really hate the flimsy, recessed power button on the back of the Roam and its time-based functionality) I have tried everything. I have powered everything down, I have run the "find missing products" feature but it always fails. I wish there was an ethernet port on the Roam so I could at least hardwire it. Right now it's useless. 

sonos has become utterly useless as a playback service for amazon music.songs stop in the middle of playback - error message   the song is not encoded correctly.or sonos just drops the link to amazon - error message  the connection to Amazon Music was lostI get these messages not one or twice a day but dozens.  I have asked tech support for help on these for years now.I gather since their developers refuse to fix this is it is a sonos/google doesn’t want to play well with amazon.Wish I had not invested in as many speakers or I would abandon sonos immediately.their speakers would be best suited for small boat anchors.   

Will it be possible to use a generic USB-C to Ethernet adapter with the new Era speakers? That’s instead of the $39 Sonos adapter. Cheers! 

Hi, as Alexa is officially supported by Sonos in Poland since today, I tried to set it up. Unfortunately the only voice service available to me is Sonos Voice Control. I am using iOS app which is up to date, just like Sonos system itself.What am I missing? 

If a Sonos One Gen 1 is stereo paired with a Sonos One Gen 2 - does the speed of the Gen 1 hinder the speed of the voice assistant booting up as Alexa currently boots up quicker on my Gen 1 - almost automatically - than Sonos Voice Control? Is Sonos Voice generally more responsive on Sonos One Gen 2?

Does anyone know the power consumption of the Five at full volume in watts

My play bar from 2018 has been cutting out. I suspect it's overheating because the longer I unplug it, the longer it runs again after being plugged back in.Does anyone have any suggestions on causes or how to repair it?Another possibility, but I don't know if it has a temperature sensor somewhere, might be faulty temperature reading.

I have a BT UK router and I am thinking about getting one of their WiFi disks to help extend the WiFi upstairs, does this work OK with Sonos? Or are there issues?To be clear, I don’t want a possible mesh BT WiFI disk for Sonos, just for a TV upstairs that has poor WiFI connection sometimes. Most of my Sonos is on SonosNet and my portable speakers seem to do fine on the WiFi.If I got a BT Disk, could this upset Sonos?

Hi I have a brand new Sonia arc, I managed to set the arc up on the app, once I did the update it is won’t connect - I have tried to reset to factory settings but it won’t - it is showing a blinking white light. I am unable to remove the device from my app as well. Can someone help? 

I have an S1 network in my house and it’s been working fine for a very long time.  Most of the existing speakers can be upgraded to S2, but frankly I don’t want to go through the headaches of it if I don’t have to.  I recently purchased new speakers (Play1 and a Ray) and have tried to set them up on the S2 app, I go through the set up and then they don’t show up.  I have access to them through a third party app (SonoPhone) but not S2.  On the S2 app the Account, System and Services are all greyed out.  I’d really like to get them working.  I’m super frustrated and tired of wasting all this time going around in circles.  I’ve tried unplugging/plugging in, resetting my router, I have them plugged directly into my router.  If anyone could offer assistance that would be great.Thanks!

Hi,So recently I bought a new home cinema setup but it comes with only a HDMI input for a separate channel. I managed to connect the Sonos Port with a RCA converter to HDMI. Though when I pair my home cinema setup with my Play:1 in the kitchen i have a delay. Probably the delay is caused by the converter. Does anyone have a solution for this? Right now I have the 2x RCA converter to HDMI. Though I could not find one that converts the digital coaxial to HDMI.

Hi there,the Sonos Roam is supposed to indicate a low battery by flashing the orange LED. Mine does not do that. Even at 10% or less. It is new.Any ideas?Regards,Julian

Hello, I have a stereo pair of ERA 100s. While the system does not have any hiccups when I use the S2 app, sometimes I want to connect via bluetooth to play something like a video or audio files that I can’t do through the app.  I’ve noticed when using bluetooth, occasionally I get a brief cutout of audio from one of the paired speakers. I’m in the same room, I’ve tried connecting to the paired speakers via different bluetooth devices, but regardless, sound will briefly cut out every now and then.I’m not sure if this is a network issue or not, but using the S2 app does not have the same kind of issue.

Roam stops working, assistant says can’t connect to wifi, Roam not visible in Android app.In Windows desktop app Roam is visible and works normally, check for update and desktop app reports that an update is required, Roam is updated, after update Roam appears in Android app.This has happened on a number of occasions, I wonder why?

Alexa is live in Luxembourg and Sonos/Alexa works well in France. What is Sonos waiting for to activate Alexa in Luxembourg?

Sonos Radio and music library plays on Sonos One stereo pair but not youtube premium. In fact, youtube videos won’t even play when Airplay is connected. It’s not youtube music; youtube premium. Is there some reason for this?