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My app won’t let me log in. All greyed out saying can’t connect to system. However, speaker is playing music (but even when it’s not), my husband has access to account and SONOS speaker and app works fine for him. In other words the speaker is connected to WiFi and can play though husband’s iPhone app. I have deleted my app and tried again but app thinks I’m trying to connect a speaker to the system. How can I log into the already existing account which we’ve used since we bought out first generation speakers? How can you troubleshoot if you can’t even log in?

I have a Samsung UE48J5200AW TV and an Apple TV 4k as the titlte, I want to create a kind of home cinema with surround sound but not too far out of budget. I would like to know if combining both the soundbar and the symfonisk speakers I could get it.

I am completely non-tech and I would like to work out the easiest way to connect a CD player to more than one Sonos speaker. Do I need an amplifier? Would a simple line-in connection be the best way? Do I need a CD player with any particular features? If anyone can offer a simple explanation I’d be very grateful.

I recently bought Sonos Arc , Sonos sub gen 3 and two  era 300. How can I play music from TV without Sonos app?Thank you!!!

I happen to have some Meridian DSP digital loudspeakers that use a coaxial digital input. If I can use two Ports combined as a stereo pair then I can connect these speakers accordingly and not need to wire them to each other.

The Sonos app don't allow me to login in 

Using Apple Music through the Sonos App, how can you play all songs by an artist? Not just on one album. 

For some reason every time I try to connect my new IKEA Symfonisk to my wifi network it states that “The connection to your SYMFONISK table lamp was lost move your mobile device closer and make sure that SYMFONISK table lamp is powered on.”, and once I click continue I receive a message stating that the table lamp was added and I can go to settings for further registration. Once I go to settings however, I get I message stating “Lets finish adding your SYMPONISK table lamp to your system” and once I click continue I get a message saying “Your Sonos system must be factory reset before you can register it to a new account. “ I have factory reset my device countless times along with restarting my router and I am looking for more guidance to connect my system! Thanks :)

Hi there, I have four Move speakers and I want to connect them all to the same system so I can add them in the Sonos app, but when I go to my system in the app, it only shows two. What seems to me is that two moves are in one system and the other two in another. How do I make the four moves belong to the same system. Just a note, the four moves are registered in the same email account. Thanks for your help in advance!

I cannot get my Sonos Move to turn on. When plugged into a power source the battery indicator fast flashes red then turns to a solid orange. When I try to do a factory reset of the device I get exactly the same outcome except that the indicator on the top flashes white for a few seconds and then nothing happens. My Sonos is only about 3 months old so I’m not sure what the problem is here? Any help would hugely appreciated!

Looking for recommendations for mounting 300 rears. I have an open concept living room. Wondering if anyone has experience with this and if they would even be worth it. I’ve done little map of potentials spots. Note the vaulted ceiling that also runs through the room. Red would be stand mounted behind the sofa, but would that be a problem for sound on the offset sofa? But also marked in red due to wife potentially killing me for trying to place them in that location. Green is mounted on wall about 9 feet up for left rear and right rear 9’ up above a cabinet. Any thoughts or experiences shared would be much appreciated.  thank you  

I have 2 original Sonos ones (i.e.without microphones) which I have as a stereo pair in my kitchen. For quite some time they have worked perfectly using Alexa voice commands using an Echo Dot in the same room after setting up “Kitchen” as my preferred speaker.. Suddenly the right channel stopped playing without any changes being made. When I play music using the sonos app both speakers work perfectly. I have tried:Updating the softwareDeleting and adding “kitchen” again in the Alexa AppUnplugging and restarting the speakersDisabled the Alexa skill and enabled again and rerun discoveryBut nothing has worked.I contacted Sonos support who tried the same steps as above  and then gave up saying “Please note that the two Play 1 are not Voice-capable units, therefore this setup is not supported by Sonos, and we do not have a set of steps that we can recommend, however, what I recommend doing is to check with the Sonos community pages and see if other Sonos using are using the same configurati

Hi Guys, I have a quick and maybe stupid question. I just added a 2nd sub and it’s not listed/named the same as the 1st one. Is this normal ?   Moderator edit: removed serial numbers from picture

Hi All--Another connection issue question :) I have a Beam (Gen2) + 2 One SL’s (OSL) for my living room “theatre.” I noticed last week the OSLs were not firing while I watched Dragon Ball Z so I tried to rejoin them to the network but no luck--”Unable to join OSL to loki”. All 3 products have been on my network ‘loki’ for the past 7 months working flawlessly.I followed the instructions on factory resetting from here (Reset your Sonos product | Sonos), I saw the subsequent white/amber flashing lights that eventually turned green. iPhone identifies the charm, connects to the OSLs but will fail when joining them to loki.Went back into my WiFi AP (a Ubiquiti NanoHD) made sure loki is 2.4Ghz, no crazy filtering rules, ‘forgot’ prior OSL connections just in case there was an IP conflict or something…and nothing. I’ve tried resetting to factory defaults probably a dozen times now, alternating between unplugging power from the wall vs the unit itself, in case that made a difference, leaving th

Been having an issue with my play base lagging from the picture. Slowly gets worse and worse the longer I let it play. I even connected to my tv through Auxiliary cable to try to rectify issue, but still continuing. Tried restarting tv and play base, didn’t fix it. Anyone else encounter this issue?

I currently have a play bar which will be replaced tomorrow with the arc I have gen2 sub2x rear play 3.  After reading the play 3.  R now old should they be replaced if so with what.  ty

I upgraded most of my household to S2 devices back in Feb 2023.  I kept one S1 zone player active for my garage that I controlled using the S1 mobile app on my iPhone. This worked fine for months, but in the past week, the S1 mobile app prompts me to Use the Sonos S2 app, and I’m not clear what changed or what I need to do.Did the S2 software change now support control over S1 devices?  I think I might need to factory reset my S1 device, but not sure.  Thanks for your help.

Just got Beam gen 2, the effects and music is okay but the speech volume is very low when it comes to atmosUsing eARC.The LG Nano956NA speakers ( speech ) sounds much better than arc at volume level 20 - 30 while Beam sound 50 to 80.I m android user so dont have that trueplay options.I tried loudness enabled and disabled didnt see much difference,Speech enhancement is enabled.Bar is in bedroom so not even in a open space. Sadly i can only use TV spakers and HDMI arc individually to use tv speakers i need to switch sound  bar ro optical digial out adapterAny suggestions what i m doing wrong ?

I just got a new Sonos Move.The setup with the Sonos App stops at:“One or more apps on your mobile device are still using Airplay. To continue setup, go into the app and change the audio output for your device, then return to the Sonos app”.I am stuck there since I do not know what device or other app this is referring to.Any suggestions?

I have that message :I don’t find the controler.

Ref 1717212292I can’t log into the sonos app, and I can’t search in the Spotify account on Sonos. Have an iPhoneHave reset the app, re-installed the app, no luckIf I use my wife’s iPhone, it works fine…Anyone have any suggestions-tips?regardsKari

Hi I have a problem logging onto Sonos from my iPhone - I get “something went wrong. Make sure your mobile device is connected to the internet and try again”. My iPhone is connected to the internet.I can use my phone to play some of the free services such as radio, however when I try browsing Deezer i get the error “unable to browse music - there was a problem connecting to Deezer.Other devices in our house are fine - they can operate Sonos as usual - the problem is specific to my app/phone (on the latest IOS and app has been deleted/reinstall). Please help!!   

I recently changed all of my Sonos speakers to a separate Sonos Net instead of direct WiFi (one speaker with a wired Ethernet connection).   This was because Sonos still seems to have issues with mesh WiFi networks - speakers randomly disappear from the list, especially if the controlling phone moves from on mesh node to another.This worked well to stabilise Sonos (apart from Roam, which unfortunately does not support Sonos Net).Unfortunately, although the Sonos system now works better for streaming, this seems to have killed access to my local music library on a Synology NAS.   It seems that the music library configuration can’t cope with the speaker and library not being on the same subnet.   Unplugging the Ethernet cable to revert the speakers to WiFi connection brought the library back online immediately.Is this an issue that Sonos are aware of?  I seem to be stuck in a no win situation here - either no music library access, or accepting that sometimes not all my speakers will be v

Hello,  We have a wifi system in the house and the sonos one sl speakers are connected to the home wifi system. We have a pool house woth 4 sonos sl speakers inside and outside but we have another wifi box there because the one of our home is too far away while in the pool. We were trying tto connect the speakers and activate the sonos etc but apparently since all the sonos system is connected to the home wifi and not the pool house wifi then it doesn't work... I hope I'm clear about the situation...  How can we make the 4 speakers of the pool.house work under the same sonos account with a different wifi? Overall what would be  the solution to this situation when you have others speakers that need to be connected to another wifi box? Obviously a wifi box with another code etc...  Thank you in advance, 

I recently changed the location of my music files on my PC (Windows 10) to free up space on my C drive.iTunes is working fine, having recognized the new location of the files, and repopulated the playlists etc from new folder.The sonos app, however, refuses to see the files in their new location, despite deleting app, resetting app, reinstalling app, deleting music folders (under music library settings) and adding them again.I don't understand why when I ask app to update music libraries (which includes the iTunes playlists which iTunes has found in their new location), that sonos says that the files can not be found, or duplicates playlists without either the original or duplicate actually working.And why, even when I reset app, delete it, reinstall it, it still has a memory of old music libraries that no longer exist?Has anyone had success in shifting the location of their files and then getting Sonos to continue to work again?