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Out of the blue my S1 (Sonos 11.7) system stopped connecting to my music files stored on my 3TB My Cloud Home Service.The drive is functioning, I can access and play files from my iPhoneBefore it stopped connecting completely, I noticed it was becoming quite slow to search files using the App. Now all I get is the ‘Unable to browse music’ message.Is this another prompt to get me to ‘upgrade’ to S2? 

Hi,My Sonos system has fixed IP’s due to speakers missing from some apps (e.g. Spotify/S2)However, when I try and play from the Android S2 App and the Windows Controller app I get error messages saying the following:I have reset my router etc…  

How many Sonos SL ones can be paired with the arc 

Anyone seen a review or discussion of ERA300 as rears for an Arc HT setup? Currently using a pair of Ones as rears. Assuming the 300 will add additional Atmos content?

Is there a way to display the name we gave to a Service in the ‘Select a Music Source’ section?I have 2 Spotify accounts linked in my Sonos Controllers, but I never know which one to select. It would be nice if next to the service type, you could have the option to display the name you provided as well.This is an example on the Mac controller, but it is the same for iiPhone app 

Querría saber si teniendo el era 300, merece la pena comprar el sub mini. Se notaría bastante la diferencia entre tenerlo y no?gracias

Hello,I switched wifi network to which my two speakers were connected two in stereo. To transfer them to the new network, io performed factory reset to the Play:1 (not the wisest move, I know).I then connected them with a cable to the router and got them to the network. Issue now is that I can only see one on the app: if I’ll unplug one the other will be live on the up, and vice versa, but not both. I performed a full power cycle - router, speakers and app, but that didn’t solve. I can see they are on different sonosnet channels, although this is greyed out (but they are both on the wifi anyway?).What is going on? help please!

Part 1 - My Sonos S2 App intermittently fails to find my system and keeps giving me the option to fix the connection, it then searches for the system and fails to find it. Keeps happening on and off. I have 2 Symfonisks and a Sonos Roam.Part 2 - My Sonos S2 App won’t play back tracks that I select with the message “unable to play the selected track” - however if I ask the Alexa app to “play [song] on Dining Room” it works? Part 3 - My Google Assistant on My Sonos Roam often plays completely unrelated tracks via Spotify, even though it has said that it is going to play a specific track that I have requested (sometimes it says it is going to play a track and then nothing happens)I was onto Sonos help last month and reset the system via Ethernet/reinstalled App etc etc - it then connected fine but now the same problems - over and over again….

I'm looking to purchase the Era 100 to replace a digital radio. What will the speaker play when I switch it on, without using the app? Will it play the last played playlist/radio?

Bonjour,une prise en charge du streaming 24bits/192Khz est-elle prévue sur les produits Sonos Port ou Arc svp?De plus, serait-il possible d’avoir les informations sur le bitrate des chansons en  cours de lecture svp?merci d’avance pour vos réponses 

Hey Sonos fam!•Just replaced my Sonos Beam with the arc in my surround system (2 ones, arc and a sub), and it sounds great when watching movies, but when playing back music - the arc sounds very soft / low volume.I've switched to ambient, which helped a bit, but i'd rather keep it in full so I don't have to switch every time.Does anyone else have this issue?

I am trying to setup Alexa to control my AMP's.  But the AMP's report back to alexa that they are controlling a TV.    Even when there is no HDMI cable plugged in and the setting for the AMP has "TV Autoplay" turned off.  Is there any way to get the AMPs to NOT report an attached TV?

Hi, I am wondering if I can pair 2 era 100’s with an Apple TV for stereo sound, like you can do with the home pods?

My sonos system was originally comprised of two One SL speakers and an Arc.  Four months ago, I bought two additional One SL speakers and installed them as “paired” in the same room.  The system worked great for months, no issues.  In the last few weeks, when I am select my paired one speakers, the music plays for a while and then randomly stops.  When I look at my phone, it is as if the music is paused, and when I go to re-select the paired speakers, they don’t show up.  Not until I unplug both of the paired speakers, and sometimes event the internet router, will they show up again.  This only seems to happen with my paired speakers. Does anyone know why this would be happening?  It’s strange that the system worked fine for months, and in the last few weeks, this has become an issue.  I primarily use the Spotify app for music, but when the paired speakers drop out of appearance, they are not viewable in the sonos app either.

Hi, I just received my era 100 and I purchased an adapter on amazon (usb c - jack male)  I didn’t want to buy the official because it’s a usb c - jack female so I will have to put an other cable jack male - jack male.  Unfortunately, it doesn’t work 😑Do you think it’s because it’s not an official cable or the issue come from other thing ?  thanks ✌️

This is a pre-sale question.I have a Denon AVR-X520BT amp connected to an Apple TV 4K and LG laser projector.I have all this in the back of the room and at 6 m I have the projector screen, I wanted to put a SONOS sound system, but my question is how to connect it to the system, since the sound bar could not connect it to the amplifier or to the Apple TV, I understand that the only way would be via Wi-Fi, is there another way to do it?

Hi. At home, my pair of Sonos Move work perfectly. At home I have some Amps, Beam+Sub, roam.Now at a second house, I created a new setup with Sonos beam+Sub connected via Wi-Fi. When trying to add Sonos Move from Sonos App, system can not discover them. I reseted speakers, but nothing changed.Has it something to do with the fact I does not have any wired Sonos device connected yet at second house? How should I proceed?

I am unable to add any music services.  Trying to add Spotify.  but I tested many at random that show up in the list generated in my sonos player under the tab “Add Music Service”. NONE of them work.  I have checked for system updates.  I’m up to date.I previously added Pandora and that worked fine.  Again, it’s ALL services.  I click on the service and nothing happens. I’m running Sonos as usual out of my  HP Laptop from a “mini controller”.   I am pretty sure I bought my equipment as the first generation.  I was an early adopter. But I doubt this matters since it’s a software/app issue it seems. 

I’m new to the Sonos system and so far have only the Arc and 2 Era 100’s. In terms of listening to music would it be best to set up the Era 100’s as a part of the Arc as surrounds, or just set them up as a stereo pair? They will still be in the same room, but I would name them differently, so that I get the stereo sound from those two speakers? I don’t have the sub yet ($$). Would having this change the answer to this question?

Good evening ! I have bought my Sonos system in Hong Kong and recently moved to France.I have tried several times to set it up but failed endlessly. Can someone please help.Getting really frustrated here. BIG THANK YOU 

Since the 15.2 App update, selecting a radio station is erratic.  Switching between stations sometimes shows the new station on screen, but doesn’t change the actual stream.  Sometimes switching puts up the “About this station” screen, forcing another tap to start.  Sometimes switching gives a surprise station.  Alarms don’t connect to desired stations, only to what was playing the night before, or the annoying Sonos bongs.  This happens with both Sonos Radio and iTunes stations, with four different iOS devices, all up to date in software.  I have tried deleting the app, resetting stations, etc.  Am I the only one having problems like this?

what is the cheapest and easiest way to contact Bluetooth to play on my sonos system?!? I heard that you can use roam and cast roam to the rest of your system and if that’s true with roam is that true with move too?

Can Sonos Beam be used with Apple Mac? What connections would I use? (The Mac has an HDMI port and an Ethernet port). 

I have a Beam gen2 and have had a Play 3 for a number of years. We moved house several months ago and I have not attempted to use the Play 3 since then. I thought it would be a good idea to use the Play 3 as part of a surround sound system and would be prepared to buy a second hand Play 3. I tried to use the Play 3 but the app does not recognise it.Will this be resolved with the addition of another Play3 and will they both have to be reset?

Hello,i’ve been using for the last year an Arc+Sub(gen3)+2 Ones setup in my living room and everything worked as expected. The Arc is connected via Ethernet so all the speaker show as WM0Last week i bought two Era 300s to replace my ones a surrounds.I removed the Ones as surrounds from the app, configured the Eras and again, everything went well.After like two days i decided to plug my old Ones in other rooms of the house (bath and bedroom) and the first thing i noticed was that they still showed up as WM0, shouldn’t they show up as WM1 and not use SonosNet?But most importantly, as soon as i turn on the two old Ones the whole setup starts to mess up and randomly i get disconnections from the sub, stuttering from the Eras, and random stops on the Ones.Did i do somehing wrong in this process? should i have factory reset the ones after removing as surrounds or something like this? I’ve already checked that there are no duplicate ips, no interference or anything like that (besides as i sai