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I am having trouble with the hdmi input on the back of my Beam. It’s so loose it loses connection from vibration and then I lose my surround sound. This is the second Beam I’ve had that has this issue. It seems to be a factory defect.Has anyone else experienced a loose hdmi input? How do I resolve?

Hey,Can’t login to the app, listen to music from Spotify, add new music service or installing my new Sonos arcTried Everything: - Reset the router  - Unplugged the other speakers and products - Restart and Reinstall the app (IOS 16) - Checking the router setting  No VPN or Microsoft defender and the internet connection is strongI Can use my other Sonos products Can see the arc on the app but can’t install it 

Hello, I’m a brand-new Sonos owner, and I think I screwed up. My setup:Fluance RT85Schiit Magni preampPort2x Era 100Beam (Gen2)My goal: play my turntable throughout the house and also have surround for my tv.   I now realize this isn’t possible when Eras are set to Surround.  I can live with just the Beam for my TV, but the Eras aren’t as mobile as I’d hoped (require power).   Should I have purchased two Moves instead of two Eras?   I’d love for the functionality of listening to the turntable in my living room and being able to pick up and take the music with me to the kitchen, etc. Will the Moves run into the same can’t use with turntable when set to surround issue?(In my defense, I’m a new dad and I’m very tired.) Thank you!   

Hi, newbie and my first question. Please be gentle.Yesterday I took delivery of a lot of Sonos items, having first bought a Move and a Port. (Port no longer needed). Having connected the ARC to my Sony Bravia tv, model no KD55Af8 using the HDMI and optical adapter, I find that I can increase tv volume with the tv remote but cant take it back down unless I switch off the ARC. I need to have use of the tv remote to be able to change channels. Have I done something wrong? The t.v has an HDMI ARC input, but only an optical output.

I’m going to attempt to set up an “alarm” in an effort to solve my issue with my 1 ½ week old Sonon Port that stops playing music when my amp shuts off then turns back on. If I see it correctly, I can set the start time of the alarm, set the duration of the alarm and select the input audio for the alarm. So I should have music from the Sonos library(alarm source), playing at my alarm start time of 1030am until my 10 hour duration is up. Correct?Here’s the current setup. The Port is connected to the internet via a Cat 5 cable. I’m streaming music from the Sonos app. The Sonos Port outputs to a Shure mixer. The Shure mixer outputs to a QSC CSX 800V amplifier that drives 5 Episode all-weather  70 volt speakers. The speakers provide sound at our large community swimming pool. The music has to be off between the hours of 9pm and 1030am, community rules. I saw no way to turn the Sonos Port, the QSC amp and the Shure mixer off then back on with some setting feature. I put a mechanical timer o

I recently added a Sub Gen 3 to my home theater setup. I now have an ARC / 2 Fives as surrounds/ and the Sub Gen 3 as my home theater setup. I need help with the settings, all suggestions are welcome. I will NOT be using Trueplay. 1.) Under Sound / EQ - does +4 or -4 equal more bass?2.) Under Sound / Sub Audio - It appears that this setting is for loudness only, is that correct? 3.) What is the difference between the two settings as mentioned above?4.) Just for fun - If someone ask you to turn up the air conditioner, are they asking you to make it cooler or warmer?Thanks in advance for your help.

In the last two weeks the sleep timer is no longer working correctly.  It allows me to select an option but then does not count down linearly and once to zero it is not turning off the music.  Occurred consistently for several days.

I have my weekday alarm set to play Times Radio @ 5am weekday mornings and although the screen is saying that is what is playing, it is actually playing Classic FM ? This has happened 3 times now?

When I follow instructions to add Synology NAS to Sonos App, I never get the ability to click the “next” Button. I tried a few variations of the path/computer name/share name, and even copied and pasted the quick connect ID, but the Next button stays dead and unclickable. What am I doing wrong? Can someone share a specific example of how the path/computername/sharename should read? 

I’m sure this topic has been covered a number of times. However, everyone’s setup is different…. I have several WiFi access points (UniFi) in my home between indoors and outdoors. I also run both S1 and S2. I’m guessing that with the number of AP’s that I have, it may be best to run Sonos on WiFi so that I don’t have 2 additional networks competing for the same 1, 6, and 11 channels…..correct? While the AP’s are physically spread across my home and yard, I can set the AP on one side to channel 1 and the AP on the other side also to channel 1 and they won’t clash. However, with Sonos being meshed across the whole house and yard….I expect it would interfere with any AP that’s always on the same channel.

Hi I hope someone can help me.I have 2 x Connect: Amp (Gen1) linked to ceiling speakers in my home. They run off the Sonos1 app.I have just purchased a Roam speaker with the intention of linking the music indoors and outdoors, however this seems to only work with the newer Sonos app. Every time I try to connect to the roam it knocks me off the Connect:amp system. The new sonos app can not find the older speakers.Is there any way to link these devices and thereby extend my music system outdoors??thanks in advance!

Hi all, thanks in advance for your help. So, my Sonos Arc has starting dropping off after a few seconds when using AirPlay.When I try and cast music from my phone it will play for a couple of seconds and then drop.  CheersDave

HiI have been googling this topic for years now and I see no change in the answers. No one that actually know has answered. Everyone just believes.I don’t care what the problem is but I want to know WHEN this is going to work? What is being done? It is even more frustrating that it works in one country that we live in but not Portugal.

When was arc and sub discounted , Bought them from a store 15 days ago at full price.

I have a Sonos Amp, and as part of my home air conditioning a Google tablet which I’d like to use to control the Sonos Amp.If I download the Sonos app, I need to run an update and get an error code 1101.I’ve called Sonos who said as the tablet doesn’t have a microphone, I need to buy a Sonos speaker with a microphone to set up Google Assistant, which means I can then control it via the Sonos speaker or the Google tablet.This sounds ridiculous to me. Is this right?

I can reach with my iphone and I-pad but Symfonisk lamp doesn’t work with android phone… any suggestion to solve the problem?

Hi folks, looking for a bit of advice with regard to selling on items that may then be used to get a discount on new products.I have a Connect Gen 2 unit that I no longer use. I thought I’d sell it on eBay, hopefully for a reasonable price, and I noticed that enquiries came in from dubious buyers who only seemed interested in seeing the product’s serial number. I realised that if I sent details of the serial number that this could be used to purchase a new product at a discounted price; is this correct? If the serial number is used for this purpose, does that automatically invalidate the original item? I think/hope I’ve avoided being scammed this way, and now wonder if the Connect is now potentially unusable, or will be if the serial number is later used in this way?  I thought I was being clever by not sending picture details on the Connect itself, but of course the number is on the box. 🙄

HiIs it possible to use to use two Era 300 as rear speakers in the surround system and switch them case-by-case as the main music speakers? I feel I will have to decouple and set up the speakers every time I want to listen to music and not use the arc.   i’m asking this question because I think to two 300  solely will sounds better with stereo music compared to full a surround system including the arc, where the 300 will only be providing rear sound. Does that make any sense?So again, is there a simple way to switch the speaker configuration from surround to Era only music set up?   

Hi I've just purchased a symfonisk picture speaker and I would like to play it along with a pair of sonos ones and a mini sub  can this be done and how? 

How to one app and have two locations ? 

Hi everyone, I asked this previously and I’m no Sonos guru..can Era 300s be set up as a stereo pair in one ‘room’ and also as a home theatre set up in another room and switch between the two?I have Sonos arc, Sonos gen 3 sub and 2 x era 300’sthank you

I have Sonos at 2 gyms.And at both of them SONOS can suddenly change song 10-20sec into a song…...this happens a few times every day.I have the latest update on both places so what else can i do?

Cannot connect my Sonos app to the WD NAS

Over the past month or so, I've encountered several small but frequent issues with Spotify through Sonos. This is primarily but not exclusively when I use the Spotify app (I dislike the Sonos app).Includes things like:-When I start to play a podcast, it automatically jumps to another, completely unrelated podcast (not even the next one in a queue, or anything as sort-of logical as that). This will happen repeatedly. Eventually I can usually brute force it into playing the one I want but I can't identify the fix.-An album (not on shuffle) will simply stop playing at the end of, say, the third song. Or fifth. Or whatever. The completion bar remains near the end of the song and when I hit play, it will replay the song that just finished rather than move to the next.-No sound. A song or album will show as playing through the correct speakers in both Spotify and the Sonos app. Except it's not actually playing (maybe on some secret frequency the dog can hear- I'll ask her).-Sudden shift betw

I have 3 play:3’s which up until recently have been operating under the S2 app. recently they all required update but all give error 30 after the initial update has completed and the app is resetting the play:3. I have tried all the recommended solutions through to connecting the play:3 direct to both my router and my Boost (effectively the same thing). Also performing a factory reset hasn’t made any improvement. This led me to trying to downgrade back to s1, but the downgrade also failed with the same error. getting a little frustrated now… can anyone help me please???