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Selecting "add music services" produces no list of services


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When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

Best answer by Corry P

Hi @AustinJerry et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.

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7 replies

Airgetlam
  • 42997 replies
  • June 10, 2023

You might find assistance in one of these threads:


 

 


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  • Lyricist III
  • 13 replies
  • June 10, 2023

Same issue with S1 products. App just stuck. Cannot add music services anymore.

rebooted everything, all products up to date…

help please!


controlav
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  • Lead Maestro
  • 7602 replies
  • June 10, 2023
Syllondon wrote:

Same issue with S1 products. App just stuck. Cannot add music services anymore.

rebooted everything, all products up to date…

help please!

As detailed in the original threads, use the PC or Mac S1 apps.


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  • Lyricist III
  • 13 replies
  • June 11, 2023

Thank you so. Much for your help. It worked perfect with my PC.


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  • Author
  • Enthusiast I
  • 218 replies
  • June 14, 2023

Same here.  Worked successfully on my Windows PC Sonos app.  Sonos support says this is a known issue on the iOS app that is being worked on.


Corry P
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  • Sonos Staff
  • 8648 replies
  • Answer
  • June 15, 2023

Hi @AustinJerry et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.


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  • Author
  • Enthusiast I
  • 218 replies
  • June 15, 2023

Confirmed--now working as expected in the iOS app.  Thanks!


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