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unable to add music services - app just clocks

  • June 10, 2023
  • 6 replies
  • 138 views

I have been trying to add services to Sonos and the app just spins. So frustrating!!

Best answer by Corry P

Hi @Brianp72 et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

6 replies

Airgetlam
  • June 10, 2023

Which version of Sonos, S1 or S2? Have you checked your address on www.sonos.com? Have you rebooted your router and speakers? Which services are you trying to add? What kind of connection does your Sonos have, is one device wired to your router, or do they all connect to your wifi signal? What Sonos devices do you have?


Airgetlam
  • June 10, 2023

And there is another thread in which the person just posted they fixed a similar issue by simply rebooting their phone. 


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  • Lyricist III
  • June 10, 2023

Same issue with S1 products. It worked fine up to now, but now we have this wheel turning turning turning and no music service coming up.


controlav
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  • Lead Maestro
  • June 10, 2023

S1 mobile apps are broken in this area. Use the PC or Mac S1 apps to add services.


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  • Lyricist III
  • June 11, 2023

That’s the solution. Thanks a lot.


Corry P
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  • Sonos Staff
  • Answer
  • June 15, 2023

Hi @Brianp72 et al

We now consider this issue resolved. Please ensure your Sonos system is up to date.

If you continue to see this issue, please get in touch with our technical support team for assistance.