Avid Contributor I

Answered

Speakers disappeared

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Yesterday, my “Family Room” speakers and TV disappeared from my Sonos app. Before shutting down Sonos, I was not able to select the TV and turn-off the speakers. Now on the TV, I don’t have sound as the TV can’t find the speakers. Can anyone help me with this problem? Thank you.

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Corry PAnswer

Sonos Staff

Hi @Stef 11

Thanks for your post!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - I can see your system is currently online, so the reason you are unable to connect the app will be due to local conditions.

I hope this helps.

@dsjk100 I recommend you get in touch too.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

106rallye

Try restarting your router and Sonos device one by one.

How do you turn off Sonos speakers with your TV? They are meant to be always on?

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Stef 11Author

Avid Contributor I

Hi thanks for helping!

Yesterday, I tried restarting the router by unplugging the Sonos wire, but nothing seemed to reset. I might need some more help with that.

When shutting down Sonos, I select the TV and uncheck the Family Room speakers. Then when I turn on the TV, it can find the speakers. But, I couldn’t do that yesterday.

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nik9669a

Senior Virtuoso

Turn off the power to all speakers and your router. Wait a few minutes and then power up the router. When iff to is fully restarted and wifi is running, power up your Sonos devices, one at a time, waiting for each to have fully restarted before doing the next. Start with any wired speakers, then Arc or soundbar before Sub or any surrounds.

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Stef 11Author

Avid Contributor I

I have to shut-down my PC, since it’s connected to the router. The speakers are wireless through the router. Is there an easy way to turn off power to the router as there are many plugs going into it? I’ve never done this before. Thank you.

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nik9669a

Senior Virtuoso

I have to shut-down my PC, since it’s connected to the router. The speakers are wireless through the router. Is there an easy way to turn off power to the router as there are many plugs going into it? I’ve never done this before. Thank you.

The “plugs” into the router are probably Ethernet cables. They can stay connected. You need the power cable, which is likely plugged into a wall socket or possibly a power strip.

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Stef 11Author

Avid Contributor I

I was able to unplug the power cord from the router, but not the wall. Will that work? The router is now back on.

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Stef 11Author

Avid Contributor I

I opened the Sonos app on my tablet, but nothing has changed. Sill no Family Room speakers or TV option.

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nik9669a

Senior Virtuoso

Did you also power off your Sonos speakers, as per original advice? Or just do the router?

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Stef 11Author

Avid Contributor I

I unplugged the Sonos them from the router. I don’t know how else do that since they are wireless?

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Stef 11Author

Avid Contributor I

There are speaker amps under the TV, one for each of the two rooms. Is that what I should have unplugged? I really appreciate your help with this as I’ve never done this before. Thank you.

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