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Stef 11
Avid Contributor I
June 11, 2023
Answered

Speakers disappeared

Yesterday, my “Family Room” speakers and TV disappeared from my Sonos app.  Before shutting down Sonos, I was not able to select the TV and turn-off the speakers.  Now on the TV, I don’t have sound as the TV can’t find the speakers.  Can anyone help me with this problem?  Thank you.

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Corry P
Corry PAnswer
Sonos Staff
June 15, 2023

Hi @Stef 11 

Thanks for your post!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - I can see your system is currently online, so the reason you are unable to connect the app will be due to local conditions.

I hope this helps.

@dsjk100 I recommend you get in touch too.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Stef 11Author
Avid Contributor I
June 11, 2023

Ok, I repeated all power down to speakers and router, powered up the router, speakers and then the Sonos device, one at a time.  No change.  The TV and Family Room speaker still do not display in Sonos.  Do I wait until Monday morning to call Sonos?  Thank you.

dsjk100
Lyricist I
June 11, 2023

the exact same thing happened to me, suddenly my living room is gone and so are my front, speaker, sub and 2 rear speaker, i think the sonos app is having issues, my play 5 which is just a single speaker still shows

Stef 11Author
Avid Contributor I
June 11, 2023

So far, no resolution for you?

dsjk100
Lyricist I
June 11, 2023

no resolution, from what i can tell there is an issue where the s1 app is not connecting to sonos, the s1 app is not working on andorid or windows hopefully sonos will fix the connection issue soon

Corry P
Corry PAnswer
Sonos Staff
June 15, 2023

Hi @Stef 11 

Thanks for your post!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - I can see your system is currently online, so the reason you are unable to connect the app will be due to local conditions.

I hope this helps.

@dsjk100 I recommend you get in touch too.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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