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I just installed a port on my stereo. It was working fine but suddenly I am getting a noise almost like a speaker is blown. But, the volume was  low and when I switched to my CD player it sounds perfect

Got my Arc 2 weeks ago.. after about 2 hours of tv the sound starts distorting, a tick sound every few seconds plus tv sound goes for a fraction of a second.. pause the tv & tick sound continuous… so this must be the Arc not the signal.. I’m using optical as the arc hdmi didn’t work when I set it up, plus the previous speaker was on optical & never had any problems…I’m really p’d off as I waited a long time for my Arc & Sonos customer service is nonexistent….Any advise appreciated…

HiDoes Sonos have different ”settings” for sound when the source of sound is different?When I stream music (stereo) from my Plex server (24/48) the music sounds fuller than when I burn the same music to bluray disc and play it from there. When playing from bluray the surround speakers do not play with same level as when streaming from Plex. Also the user interface on ios app is different - the enhance speech option is available. From the app I can see that Sonos receives TrueHD stereo from bluray so sound is not degraded somewhere in the middle. 

I have a new Synology NAS on a Mac and am attempting to set up an older Sonos system running the S1 app.  I have setup SMB1 (and understand the security risk) and NTLMv1 (same).  I am using the path \\NAS_IP_ Address\music (and have tried \\NAS_IP_ Address\music\media) and the correct name and password.  I keep getting an access denied error from the Sonos app.  I recall, but cannot find, and article from Sonos that talked about setting up Sonos as a user.  I don’t see what this would do for me.  Any advice?

Hi - I have an android phone and have my Sonos app running on it. I cannot figure out how to import my music files on my phone, in the app. I have added Soundcloud etc, but cannot see a way for me to play music stored on my phone, via the app. Can anyone help? Thx

I have a Sonos S1 system at home with a Play 3 and Play 5. I realize these are older products. I have downloaded the S2 controller to try to add the Sonos Roam I purchased today.It’s not letting me add it as it’s showing my S1 products and labeling them incompatible. I’m not seeing Roam at all (it’s powered on). Don’t really know what to do at this point. 

I would like to listen to TV audio through my Sonos Port and other 4 Sonos Amps.  I currently have a surround sound receiver playing TV audio and the receiver is connected to the Sonos port.  I was told by Best Buy that the only way to do this is use a sonos sound bar but that defeats the purpose of the receiver / surround sound system.  In a perfect world I would be able to watch a television channel (perhaps a football game) on Directv and hear the sound throughout all of the Sonos amps in my home.

I have seven play fives first generation and one sub and lately the app has been crashing, I’ve done everything that they recommend resetting my server my router, and restarting my app on my phone, and it does it again. Everything‘s been updated and I have an amplify router so it definitely reaches to the garage. What the heck is going on? Is there anything it’s all updated to date and still plays for a little bit and crashes

After factory resetting the Sonos Connect AMP, I am unable to add the device to my account.I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.In addition, if I attempt to add the Sonos Connect AMP to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.Really appreciate any help on this.Thanks

HiI have a Play:3 and in our last house I’m 99% sure we had an antenna we plugged into the back so it connected to Wifi/Bluetooth.The only antenna I can find since moving doesn’t plug into it so I’m trying to figure out what replacement I need to buy so that my phone will connect to the Sonos and we can play music.It has a bronze/gold circular hole at the back and an Ethernet cable on the back.ThanksWill

Good morning, I have a beam gen 1 with mini sub and two symfonisk ikea etagere in surround. I would like to exchange the beam gen1 for a sonos beam gen2 or arc to enjoy dolby atmos and truehd, is there much difference on the sound quality between dolby digital 5.1 and dolby digital plus, dolby digital true HD and atmos please? my config 55 inch tv Living room 30m² length 14 meters width 4 meter sofa distance from tv about 3 meters

Just purchased the arc for infront of our TV that is in a high ceiling living room.  I want something behind the couch; however the open floor plan/kitchen will limit me to ERA 100s.  There are however two inwall old speakers above the couch and I just saw the amp and inwall set up.  Can I combine the amp and arc?  Will that give a good surround sound?   plan for the subwoofer down the line at some point as well. 

Hello,How and where do I see which mail address my profile has been created with?Can I change the mail address if I want to?Thank you in advance. 

Sonos Beam will not connect to my system. I did a factory reset on the Beam, attached to router with a cable . It gets recognized. I then unplug the Ethernet cable and it doesn't connect. I have 3 Moves, 1 playbar, sonos 1 and a Era 100. No issues with them. Just the Beam

Hi expertsI have an old denon cd and tape player (m35) a turntable (with preamp) and a new samsung tv. If i get a beam for the tv and a port for for the cd and turntable, can i use a pair of one speakers to go with both (ie beam and port) alternately, depending on whethet I'm using the tv or audio. Sorry if this question is silly.

Good afternoon all New to Sonos, I’ve got an Arc and I’ve got it working with Sky Q and arc connects to HDMI 3 eArc input .. Sky is on HDMI 2 and Blu Ray HDMI 4 … sounds ok on Sky but no sound at all on Blu Ray.  I’ve ensured that Blu Ray is on same network as Arc .. looked at settings on Blu Ray (Sony BDP-S790)  .. can’t find anything more I can do .. any help appreciate here please  

Any Ideas? I see there are several other apps appearing to have the same issue. Are we just stuck with waiting until the app resolves their programing with Sonos?All of my apps work on both a Windows platform and on my Iphone platform, EXCEPT Calm Radio. I have done all of the unistall/reinstall, reboots, etc… Any ideas? Thank you.

I recently bought a era 100 and a roam. The roam constantly stops playing when in airplay. The battery is over 80% and it drops off the network and I have to turn it off and on again. This happens several times an hour. I have a system of ubiquiti unifi in wall access points. Can anyone help?  The era is fine. 

Hi guys, Can we confirm when using era 300 as stereo pair, I'm showing no option in settings for balance.Should it be showing and adjustable? Thanks 

My Beam 2 is only outputting as Stereo PCM and not Dolby Atmos. I’ve been through numerous discussions/instructions to find out why but drawing blanks. I have a PS5 and Sky Stream and have the Beam 2 in the HDMI arc (2) slot. My tv is an LG Oled55c7v.  Key settings - outputting to hdmi/optical set as auto and on. What am I doing wrong?

Hello community,I have my sonos wired to my Linkys wifi system. My phone never has problems with connecting to Sonos. However, my girlfriend regularly is unable to connect to sonos, although she is on the same wifi network.Any idea what can cause this problem? Moderator Edit: removed pictures with serial numbers

I have a sound bar connected to a smart tv using an optical cable, a Boost and 5 Sonos One speakers throughout the house. I also use a Google Nest WiFi system. I am using the Sonos app (14.20.1) on a Googel Pixel 5 phone (Android version: 13). The sound bar works fine when streaming the tv, but it drops out once or twice an hour, for a few seconds at a time, when streaming BBC Sounds and Deezer. How should I troubleshoot this?

I bought my Roam to use in the garden but it keeps dropping off during use.  Any suggestions?  Pretty disappointed so far  

I’ve added sub (gen2) recently to my existing Sonos system (playbar, 2X play1) and I don't hear or very little bass from sub if I set the sub setting to +7 and more.I have gone through the posts/questions here and none of the solutions provided, worked for me. Things I tried.factory resetting the sub and adding it to system multiple times trueplay active and without trueplay changing sub placement (playbar and sub are always placed very closely) restarting the playbar removing the surround sound and adding it again connecting playbar to LAN cable connecting sub to LAN cableThe sub is equally bad when playing music from Sonos app and from TV.What else can I do? any help would be appreciated. 

If you have Wi-Fi connection can you connect pair of roams in stereo mode with Bluetooth source like Samsung freestyle projector? And since roams need to be in bt mode to recive signal from projector that doesn’t unable em to work in Wi-Fi as condition for stereo mode? Thx in adv