I have done all the correct setup actions to link my new Era 300 to Amazon Music and the Amazon voice assistant. However though the voice assistant can give me a weather forecast it can't play any music from my Amazon Music library. 'I am having a problem' message. Nor can I use the Amazon Music app to connect to the Era 300 - it connects but doesn't play music.
I have a Sonos Arc where all works fine on the same system.
I noticed that in devices Alexa shows the Arc as Sonos controlled. But the Era 300 isn't Sonos controlled as if its an Amazon speaker like an Echo dot.
Tried all the usual fixes like disabling / re-enabling the Sonos skill in Alexa, de-registering the device in the Amazon account but no success.
Any ideas?
Best answer by Ken_Griffiths
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