Hi @anxious, welcome to the Sonos Community!

I also like to have relaxing audio playing when I sleep, so I understand. I don’t have any issues with my Sonos system, however I have a volume limit on my bedroom speakers. If you don’t have one set, then I would recommend doing so, as this can give you a more fine tuned control over lower volumes.

If you already have a volume limit on the speaker and the audio is still to loud, I’d suggest testing a different music service such as radio to see if the volume is still an issue.

If so, then please reach out to our support team as they have the necessary tools to troubleshoot this issue with you. 

Hi Jamie A.,

Thanks for the suggestion above re setting a volume limit.

To clarify the issue and why the volume limit solution proposed above does not work:

Volume setting 1 in the bedroom when playing Apple Music is too loud. If the volume limit is turned on and the slider is reduced to 99% the volume is completely inaudible.

I tried playing Spotify on volume setting 1 with the volume limit off and the volume was nice and quiet.

I then tried playing Sonos Radio on volume setting 1 with the volume limit off and, though the volume was a bit higher, it was still tolerable.

In sum, this issue seems to be (mostly) limited to Apple Music 

Any further suggestions how to troubleshoot?

For reference I’m using version 15.2, Sonos OS S2, Build 72239150, 

Thanks!