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Answered

era 1 stereo pair with line-in instantly disconnects from system when turntable is playing

  • June 17, 2023
  • 2 replies
  • 174 views
I
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Hey all…

So I have a wild problem. the second I activate the turnable a green light flashes once on the era 100 that does not have the direct line-in, and the speaker disconnects from the system. There is a pre-amp (one listed as recommended by Sonos), and a sub (unaffected). I tried twice to resolve over the phone, and even ordered a new era 100, yet the problem persists. listening to streaming music doesn’t cause this issue. tried ungrouping the pair, resets, and the usual fixes. 

 

Wifi connection is “excellent”

speakers are four feet apart

router is brand new and close, not much in between it and speakers

there are no devices that should cause interference 

 

anyone have any ideas or experienced this as well ?

Best answer by nik9669a

If it is recurring, I would suggest generating 2 diagnostics reports - one before, and one a few minutes after the issue. Then contact Sonos support and see what the diagnostics reveals. 

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2 replies

N
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  • nik9669a
  • Senior Virtuoso
  • Answer
  • June 17, 2023

If it is recurring, I would suggest generating 2 diagnostics reports - one before, and one a few minutes after the issue. Then contact Sonos support and see what the diagnostics reveals. 

Airgetlam
Ken_Griffiths
Jamie A
Ken_Griffiths

@ilikeshortsongs,
As the router is nearby, (*how near?) - you could maybe see what happens if you change the WiFi channel, or even wire the left Era in the stereo pair direct to the router, just to see what difference that may make (if any?)

*make sure your speakers are at least one metre away from the router.

Airgetlam
Jamie A
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