I have OMADA network (tp-link) , I have 3 products
those one who connect with 2.4G always keep disconnect from SONOS app. I always have to reconnect via router app. to let them show again in SONOS app.
They never disconnect from network.
ANYONE plese help me to solve this?
Best answer by Airgetlam
Not sure I really understand the situation. I suspect your best opportunity is to reproduce this issue, and within 10 minutes of you reconnecting, submit a system diagnostic , and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Not sure I really understand the situation. I suspect your best opportunity is to reproduce this issue, and within 10 minutes of you reconnecting, submit a system diagnostic , and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
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