Answered

Sonos voice activation problem.I am tearing my hair out over a recent problem described as follows.I have a very simple system which is a Sonos arc plus subwoofer hooked up to a TV in my lounge, plus a Sonos one in the bedroom. All are approximately 3 years old and I have the Sonos S2 phone app.  These have worked great since new. Everything works perfectly except voice activation.Examples.Alexa play the Beatles.Playing the Beatles from Spotify.But nothing happens.Alexa play radio 123.Playing radio 123 from iHeartRadio.But again nothing happens. If I select the music x the app, it plays ok.I have rebooted the router and all Speakers…… no change.The router is within 1 m of the Arc so connection / speed is very strong. I have reset the Arc by pressing the infinity button and a complete new set up. No change.If I ask Alexa any questions available from the Internet such as weather, time, general knowledge she performs perfectly.I have been all over the Sonos and Alexa apps suspecting the c

As soon as I log in the 25% discount disappears and my basket is updated to include the 15% discount for upgrade instead. Is there any way to swap the discount % or should I just create another account?Is there a downside to ordering from another account?

I upgraded my iphone (13) and Airplay no longer works to connect to Sonos.  Airplay requires a synch using a passcode displayed on Sonos products.  Obviously , since Ones and Amps don't have screens, I cannot connect.  Any solutions out there?   It is a Corporate issued phone and I have read a thread about this being a possible lock down from the corporate IT end.I am using my wife and kids phones now to play music outside the Sonos App as a bad workaround.

Could someone tell me if I can use ROAM as front and/or rear speakers to create a 5.1 system?

I am pulling my hair out. I recently changed my WiFi provider so aware I need to move my Sonos one onto the new network however this doesn't seem to automatically take me through the process. I have factory reset the system a number of times and I still get notifications to connect to Sonos temporary WiFi. I tried to connect using the S1 app but diverts me to the updated Sonos app. Not sure what the issue is here but really frustrating. Was working fine until I changed WiFi provider. I have seen other advice to reboot the system which I have done but still no succes. Any advice much appreciated. Thanks 

Sonos App on Android wont allow me to add music library.  Ok button wont push, once you place path to music library. Tried everything. Deleted app and reinstalled. Worked for over 1 year, then just disappeared from music app page.

I have an Arc, Sub, two Sonos One SLs and two Symphonixs - in a single large areaThe Arc is connected to the TV What speaker configurations would this community recommend?

Hello, I like to play relaxation music when I go to sleep. Actually, when playing music from Spotify to my Sonos 1, and manually set the volume to 1 on the Sonos App (with Alexa, you have less range to control the volume) is still too loud for my bedroom.The volume gap between 0 and 1 is too high TLDR: Volume 1 is too loud, can’t fall asleep listening to relaxation music...

Used Sonos Connect amp with the Sonos S1 app. factory reset the amp and the led is flashing green. Tried to configure it using Bluetooth but keep getting Product not found. Tried both IPhone IOS and Android. Did everything the app said if there is a problem with no success. May try the Eithernet connection but I don’t really want to use it that way. I’m thinking the Sonos amp is broken.Any ideas will be greatly appreciated 

i have a question before i make up my mind to purchase the one SL (bluetooth)currently i playing my ps5 using monitor so i not able to output to a speakerso i have connect my ps5 with a portable bluetooth speaker since the speaker it not supported for ps5 so i need to use Wireless USB Bluetooth 5.0 Adapter Transmitter in order to pair it and it did work however the portable bluetooth speaker sound too lowi  try to find a better bluetooth speaker have speaker watt > 16Wsince ps5 able to use the adapter to connect to any bluetooth speaker, can i do that on Sonos one SL?furthermore what is the speaker watt for Sonos one SL 

I use Spotify (premium sub) through Google Assistant and it hasn't been working for months.  Telling me to use the app is ridiculously unacceptable. I bought the roam for it's integration with Google as I'm not always at home and my kids like to use the roam to play music too. When can we expect this to be fixed? I've updated the firmware and tried re signing into Google. A number of times. 

Had a sonos system with 2 play 1 speakers set up at my previous residence. Moved today. Couldn’t connect to the system once I set everything up (yes I have a new internet connection and was unable to connect my old system to it). I reset my Play 1’s. I can see them in the app, I go through the set up and the app says connection successful to the play 1 wifi. Then it is unable to find the device. I have been round and round in the app, restarted my phone a half dozen times, rebooted the wifi and Internet modem. I have unplugged the speakers for 5 minutes and reset them again. No luck. Any help getting music at my new house would be awesome. TIA.

I was planning on replacing these one SL surrounds with Era 300s. There are 2 ceiling fans directly above each speaker though. Ceiling height is 8 ft. Another option could be to wall mount them upside down along the back wall. Any thoughts would be welcome. Current system is Arc, sub gen 3 and SL surrounds.

HiRecently on Sonos I can't view all my music from Amazon. Only the A's are showing. I've removed Amazon then reloaded,  no difference. If I go onto my actual Amazon music app all my music is there it's just not showing on Sonos app under my music.

Hello, How can I broadcast music from a bluetooth device (e.g. smartphone) to all Sonos systems of my apartment (e.g. 4 speakers in 2 different rooms)? Searching on the community, it does not work though the Sonos Move. But does it work with: Sonos Roam?  Sonos Era 100? Thanks, Cheers 

HelloUp until yesterday, all was fine. Amazon Music albums mostly disappeared. All tracks seem to be available but but in their albums but listed individually in the tracks section. Have re-authorised Amazon Music, didn't work. Amazon Music on Android device ok, no probs.Advice, thoughts appreciated, many thanks

How can I use my Sonos speaker to play music from Medici TV?

Sorry to start I’m not that technical- can get by but nothing more!I seem to keep losing the Move and Roam from my App. Has only just started happening. I have a BT router with a playbar connected via Ethernet. All of the non portable items show up fine without issue.I also have a BT disc in the front of the house to ensure coverage. Is there anything obvious I’m missing? But it not takes multiple attempts to open and close the app, or I have to try and find the products - which involves turning them off and sometimes the router - hardly user friendly for portable speakers!  Any suggestions much appreciated 

Hi AllSort of newbie here, just got an arc, sub and 2 x era 300s. All set up and it sounds amazing…However, when I got add streaming services, Spotify is there but Amazon Music isnt there to select. Anyone else had this issue or know a solution? Im UK based so it should be available right? Thanks 

I am going to install signal boosters in my home.  Will they impact the connection to my Sonos?  What should I be concerned about?  I use ATT router and internet provider.  

Is it possible to have in the set up of a given room: a pair of stereo Sonos Five + 1 or 2 Era 100 or Era 300?  Why? To get some sound in part of the room that is far away from the 2 Fives  To get the Sonos Voice Control for the room :-) Thanks, 

Does it work to use Sonos Move to voice control a stereo pair of Sonos Five? It works well, even when the Sonos Move is not playing music?    

I'm no longer seeing the search categories at the top of the screen that I used to (to select search by artist, song, album, playlist, etc.).  The only options displaying at the top are "Stations" or "Podcasts & Shows" and when I search there are no options for pandora or spotify.  Using the S2 controller on a samsung/android.  My wifes controller still shows the old view.  Any ideas on how to get this back to the previous search options?

I go to add a service and it’s blank. No list is there. Any idea of why or how to solve this? Earlier today there was a list and I was able to add services, now no list is there.

Hi,It is very hard now to use Amazon Music App on Android with my 2 Sonos One.Sometimes, i cannot reach them through the amazon music app (they appear but the app can’t connect without any explanations). Sometimes i can but if i want change from a playlist to another, i “lost” connection between app and my speakers and i go into first case…More over, since 2 or 3 weeks now, i cannot see in sonos S2 app the songs that are playing. I can pause and resume songs but cannot skip them and don’t see what song is playing.I can use Alexa’s orders to launch music, use Sonos app to play music from amazon music, but it’s a pain from amazon music app to speakers…. Any help is welcome,Morgan