I lost my internet service and am waiting for the ISP to come out. In the meantime, my neighbor is generously offered to let me connect to his router. I have connected my mobile and a couple of TV’s in my house, but I am having difficulty connecting any of my Sonos products. When I launch the Sonos app, at the top it says “WiFi isn’t connected Learn More”. After tapping on that, it gives me another page with “WiFi isn’t connected AND You need to connect this mobile device to the same network as Sonos”. At the bottom it has an icon indicating “Go to WiFi settings”. After tapping on a WiFi screen pops up showing some of the available networks. The top one is the one my mobile is connected to and it shows “Connected”. I cannot figure out what I’m doing wrong.
Page 1 / 1
Power down your router.
Thanks for the reply. I’m assuming you’re saying unplug it and then plug it in again? Only problem is I don’t have physical access to it right now - it’s in my neighbors place.
No, I didn’t realize that you physically moved your router. Why is your Internet connection down? If your router has failed, moving it will not likely accomplish much.
The Simple answers are:
- Your Sonos is out of range of your neighbors wifi
- Sonos needs to refresh it’s network settings which again requires it to be within range and on the same subnet as your device
- Your device is connected to your neighbors guest network which Sonos does not connect to
Solution:
- Be patience and wait for your ISP to replace your equipment
- Follow the instructions in the link below
https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.