Connecting existing system to a different router

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I lost my internet service and am waiting for the ISP to come out. In the meantime, my neighbor is generously offered to let me connect to his router. I have connected my mobile and a couple of TV’s in my house, but I am having difficulty connecting any of my Sonos products. When I launch the Sonos app, at the top it says “WiFi isn’t connected Learn More”. After tapping on that, it gives me another page with “WiFi isn’t connected AND You need to connect this mobile device to the same network as Sonos”. At the bottom it has an icon indicating “Go to WiFi settings”. After tapping on a WiFi screen pops up showing some of the available networks. The top one is the one my mobile is connected to and it shows “Connected”. I cannot figure out what I’m doing wrong.

New Wi-Fi Router

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AjTrek1Answer

The Simple answers are:

Your Sonos is out of range of your neighbors wifi
Sonos needs to refresh it’s network settings which again requires it to be within range and on the same subnet as your device
Your device is connected to your neighbors guest network which Sonos does not connect to

Solution:

Be patience and wait for your ISP to replace your equipment
Follow the instructions in the link below

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Together Everyone Achieves More = T.E.A.M.

buzz

Grand Maestro

Power down your router.

C

cshawkins1012Author

Contributor I

Thanks for the reply. I’m assuming you’re saying unplug it and then plug it in again? Only problem is I don’t have physical access to it right now - it’s in my neighbors place.